Complaint #19 Rooster Bet Casino

Rooster Bet is delaying long

By hinnoraiko25

1 year ago

Hello I have a problem with a casino like Rooster bet I made a deposit of 50 euros to the casino the money was transferred beautifully to the game account.

After that I chose the appropriate game to play I then clicked on the game and then it said that I cannot play until the personal data has been confirmed I sent my personal data to live customer service and the personal data was confirmed an email also came from rooster bet support that the personal data of your game account has been successfully confirmed.

Okay the next problem then as a new customer for the first time I thought of playing I clicked on the game and immediately closed the game and directed me to the personal data then I tried some other game to see if it works but the same problem started again that it immediately kicked me out of the game and automatically kicked me out of the personal data confirmation I thought I would not waste time anymore I would withdraw my 50 euros and then the live support said that I must have played at least 3 times to withdraw the money but what do I do next if no game starts working I have written to support on Gmail but they do not answer me about this problem and there is silence

Disputed Casino Rooster Bet Casino

Reason Verification issues

Amount €50

Discussion

AskGamblers

• Support Team

1 year ago

Dear @hinnoraiko25,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Rooster Bet Casino

• Representative

1 year ago

Dear Ask Gamblers,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience experienced while attempting to access the games.

Our team investigated the problem, and we have resolved the technical issue that was preventing the games from working for this player. We have also reached out directly to confirm whether they are now able to access and enjoy the games without any further issues.

Please do not hesitate to reach out if you need any further assistance.

Kind regards,
The Rooster.Bet Team

Rooster Bet Casino Complaint Stats

Resolved 8 / 8

Avg. Amount $1,304

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Rooster Bet Casino Complaints

See all complaints for this casino

Account Disabled and Delayed Withdrawal

I have been trying to withdrawal my balance of 880 Euro since March 5th and in the end my account was disabled for no reason. I deposited 200 initially and I turned them into 880 with a few sports bets and Live Roulette. I am not going to ask for my account to be reopened but I want at least my withdrawal to be processed and I hope AskGamblers team can help me resolve this issue. Thank you.

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They disabled my account and does not want to pay me

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I was gambling at rooster bet and ended up winning 3000$, i went to verify my account as soon as i entered my information it said account disabled. I wrote 5 emails and nobody has replied to me. I figured that they would be busy during the holidays so between my 4th and 5th email there was a 2 week gap and still no reply!

Ask gamblers can you sort this out please?

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Casino not paying me my winnings

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I won at rooster.bet 2000$ playing slots, I then proceeded to withdraw my funds and my account was disabled.

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Can you please help me Askgamblers to resolve this issue and get me paid ?

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Delayed withdrawal request of 550 EUR

Two days ago, I made a withdrawal of €550 in winnings at the casino. Nothing has happened regarding this matter yet. The chat support can only tell me that withdrawals are processed in order. Is there any chance I will receive my money sometime this year?
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Delayed payment since 9th of September

Roosterbet casino has closed my account for a month now with my funds stuck inside which is 5298 cad.

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Resolved

$5,298

Rooster doesn't process the refund

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I opened an account in Rooster Bet. The site was available to open the account. But in the following days, they suspended my account because said that Argentina was not an available country.

This was an error for the side of the Casino that allowed me to open an account.

Anyway, they said to me that they would refund me the amount of the deposit. But since June 25th that been waiting for the payment.

I have attached the screenshot of the mailing with the brand.

Resolved

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Payment delayed for 2 weeks

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Resolved

€500