RoboCat Casino - Cancelled withdrawal for no reason - Complaint Unsolved

Hello, I put in a request for withdrawal a week ago and was repeatedly informed by live chat on Robocat.com that my withdrawal was being processed and would be complete within 3 days however I have found this morning my withdrawal has been cancelled.

I went back to live chat to obtain a reason as to why it was cancelled and was not given a reason but instead told to just try and withdraw it again.

I have read online that this is common practice with this casino and I do not want to fall victim to this illegal practice.

Please Help Askgamblers

AskGamblers

Dear @SamM85191,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

SamM85191 Message

The amount is €500

AskGamblers

Dear RoboCat Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

RoboCat Casino - Cancelled withdrawal for no reason

Complaint Info

Disputed casino

Reason

Amount

€ 500

RoboCat Casino Complaints