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Slots of Vegas Casino - Ridiculously poor payout times

Complaint Info
Disputed casino Slots of Vegas Casino
Reason Delayed payment
Posted on August 26, 2014

I have played at several online casino and poker rooms during the past 10 years. While Slots of Vegas was VERY helpful with assisting me in making a deposit, they have been less than helpful in providing follow-up on paying out. I still receive daily offers from them and have also had them call my cell phone offering other deposit bonuses. However, any sort of correspondence related to my payout has to be initiated by me.

Currently I have been waiting 12 business days (2.5 weeks) and my withdrawal request is still pending. I still have the option of cancelling it and playing with the money. This was after my initial payout request (more than a week prior) was cancelled by them and I was sent a generic email. It was only by utilizing live chat that I found the reason it was cancelled ... they claimed not to have received my validation documents. Upon further days of processing, they indeed were found to have these, but not before I had to re-request a withdrawal and start the clock over.

Apparently I fall within their 10-14 day window for pending request (business days obviously) and then can look forward to another couple weeks while they process a check. Apparently (given what i read concerning withdrawals and other user experiences) I can expect the total payment process to take anywhere from 4-6 weeks.

Having used a number of online gambling sites, even post-UIGEA legislation here in the US, this site offers some of the worst turnaround time for payments. I can request a payout from Bovada and have a check in 3-5 business days. My wife has successfully received checks from Lincoln slots (and their sister skins) in a matter of less than a week.

I will not be making any further deposits at Slots of Vegas, regardless of how many 350% bonuses they give, without seeing and successfully cashing that first check. I expect I'll have it in time to shop for Christmas, maybe ...

Posted on August 22, 2014

Hi Loonbat123,

I'm sorry you had issues with this, but I believe you were contacted earlier today by one of our managers, regarding your withdrawal. Everything was approved and you will receive your payment via Western Union, early next week.

All the best,


Posted on August 22, 2014

Thank you for the response, Tawni. I have not received any communications from Slots of Vegas (by either email or telephone) about this withdrawal. I did log into the software and according to account history, I do see the check withdrawal has been approved. However, no one has notified me as to a time frame or even that this was approved with any sort of communication.

Please do have someone reach out to me with a potential timeline for seeing a check or other method of payment. Thank you.

Posted on August 22, 2014

I did receive a call within an hour following my previous post and the person I spoke with informed me that they would have details about a Western Union payment early next week.

Thank you.

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