Complaint #10
Atlantic Casino
Refusing payment of legitimate 10,000 win!
10 years ago
The 04/14 day I loaded 20 Euros by debit card on the atlantic casino site and fortune has honored me with a scratch card from 10 thousand euro. Under the ticket references
30f86a5e-9c44-4b91-8057-ba829867c02e
Soccer Match
In our terms and conditions I had read that they would not pay more than 5000 euro every 30 days; so I made a withdrawal request of only 5000, sending supplied the required documentation. Because I had doubts about the payments, 5000 I was on the account I played them and won other about 2700 euro. After two days I come mails in which he tells me that the levy could not get in because the payouts were derived from play is incorrect and just to round off I find even the bill of 5700 cleared the game, or rather with the original 20 I was, as always the result of the game is not regular. As reported happened a few days ago and on the home page of the site still appears in my nick (the same that I use here) with payouts made. In short, not only they do not have paid anything to me but also reset the winnings.
30f86a5e-9c44-4b91-8057-ba829867c02e
Soccer Match
In our terms and conditions I had read that they would not pay more than 5000 euro every 30 days; so I made a withdrawal request of only 5000, sending supplied the required documentation. Because I had doubts about the payments, 5000 I was on the account I played them and won other about 2700 euro. After two days I come mails in which he tells me that the levy could not get in because the payouts were derived from play is incorrect and just to round off I find even the bill of 5700 cleared the game, or rather with the original 20 I was, as always the result of the game is not regular. As reported happened a few days ago and on the home page of the site still appears in my nick (the same that I use here) with payouts made. In short, not only they do not have paid anything to me but also reset the winnings.
Atlantic Casino Complaint Stats
Resolved
4 / 8
Avg. Amount
$1,594
Avg. Complaint Duration
7 days
Avg. Response Time
3 days
Atlantic Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 1 out of 3 complaints in this category have been resolved.
This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.
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