Been deliberately misled by the support, bonus not honored as advertised
Rubish Casino, advertise misleading sign up bonus, they won't honor it. I even asked the support desk before registering to make sure, he told me to sign up without code and he will credit the bonus. After registering he tells me I am not eligible. What a waste of time. I want to clarify that the bonus was not through askgamblers, i just wanted to let people know about this casino's bad practices.
Please wait for a site operator to respond...
Operator Leo has joined the chat.
Leo
Hello :)
Visitor
hi Leo
Leo
How can I help you ?
Visitor
i want to register to join atlantic casino
Leo
this is great :)
Visitor
i have a promotion code and im not sure how to sign up correct with it
20CASH is the code
when i put it in the box it says code is for another promotion?
"This code matches another offer"
Leo
just use this code in registration window :)
ok
then make your account without it
Visitor
ok
Leo
if this code is valid for you , i will add you your bonus
if not , i will give you another offer :)
Visitor
thankyou leo
i am completing registration now
Leo
ok :)
Visitor
ok all done
username is phamsterz
Leo
one moment , i will check
this code is not valid for you
Me:why?
Leo
I can offer 250% on your 1st deposit
me: oh come on
Leo
if you want to get free bonus , your account must be created from the bonus link
Anthony Pham
i sign up with the site fromt that promotion
http://www.promo-at.com/templates/splash/?aff=5674&lang=en&AFFid=5674&VIP_LEVEL=3&utm_source=a_4575b_2223c_&utm_medium=LandingPage&utm_campaign=20free_250per-5674
look
that is the page
even i told you the code is 20CASH
Leo
yes , i checked already , I can offer deposit bonus only
250%
me:
ok please tell me why i can not claim the 20 cash
Leo
if you want to get free bonus , your account must be created from the bonus link
me:
my god
i did create it
from the link
thats why i ask you specifically
if you had told me before. i would not spend the time to sit here and confirm with you first
Leo
Tony , I checked your account , and you are not valid to get this bonus code
I can not check this link
I can check your account
Me:
well this is very upsetting. i even told you, there was an issue when entering the code
you even instructed me to leave it out
its not like i made this up and cheat you. i ask you very clearly at the start
Leo
sure , i told you to make an account without code , I can check it anyway
And I did it
you are not valid to get it
< name removed >
well i left the code out, obviously it not gonna show up, thats what i was worried about
this is a very unpleasant experience
Leo i'm going to copy this chat and post this on Askgamblers site. its wrong to mislead customers.
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