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Atlantic Casino - Been deliberately misled by the support, bonus not honored as advertised

RESOLVED
Complaint Info
Disputed casino Atlantic Casino
Reason Bonus not given
Amount $ 20
Posted on April 18, 2016

Rubish Casino, advertise misleading sign up bonus, they won't honor it. I even asked the support desk before registering to make sure, he told me to sign up without code and he will credit the bonus. After registering he tells me I am not eligible. What a waste of time. I want to clarify that the bonus was not through askgamblers, i just wanted to let people know about this casino's bad practices.


Please wait for a site operator to respond...

Operator Leo has joined the chat.

Leo

Hello :)

Visitor

hi Leo

Leo

How can I help you ?

Visitor

i want to register to join atlantic casino

Leo

this is great :)

Visitor

i have a promotion code and im not sure how to sign up correct with it

20CASH is the code

when i put it in the box it says code is for another promotion?

"This code matches another offer"

Leo

just use this code in registration window :)

ok

then make your account without it

Visitor

ok

Leo

if this code is valid for you , i will add you your bonus

if not , i will give you another offer :)

Visitor

thankyou leo

i am completing registration now

Leo

ok :)

Visitor

ok all done

username is phamsterz

Leo

one moment , i will check

this code is not valid for you

Me:why?

Leo

I can offer 250% on your 1st deposit

me: oh come on

Leo

if you want to get free bonus , your account must be created from the bonus link

Anthony Pham

i sign up with the site fromt that promotion

http:/­/ww­w.p­rom­o-a­t.c­om/­tem­pla­tes­/sp­las­h/?­aff­=56­74&la­ng=­en&AF­Fid­=56­74&VI­P_L­EVE­L=3­&u­tm_­sou­rce­=a_­457­5b_­222­3c_­&u­tm_­med­ium­=La­ndi­ngP­age­&u­tm_­cam­pai­gn=­20f­ree­_25­0pe­r-5674

look

that is the page

even i told you the code is 20CASH

Leo

yes , i checked already , I can offer deposit bonus only

250%

me:

ok please tell me why i can not claim the 20 cash

Leo

if you want to get free bonus , your account must be created from the bonus link

me:

my god

i did create it

from the link

thats why i ask you specifically

if you had told me before. i would not spend the time to sit here and confirm with you first

Leo

Tony , I checked your account , and you are not valid to get this bonus code

I can not check this link

I can check your account

Me:

well this is very upsetting. i even told you, there was an issue when entering the code

you even instructed me to leave it out

its not like i made this up and cheat you. i ask you very clearly at the start

Leo

sure , i told you to make an account without code , I can check it anyway

And I did it

you are not valid to get it

< name removed >

well i left the code out, obviously it not gonna show up, thats what i was worried about

this is a very unpleasant experience

Leo i'm going to copy this chat and post this on Askgamblers site. its wrong to mislead customers.

Posted on April 18, 2016

Hello Phamsterz,

We are sorry to hear you are not pleased with your experience at AtlanticCasinoClub. There was indeed a problem with the bonus code and Support couldn't check it as they didn't have all the info.
The 20€ no deposit bonus has been added now to your balance :)

Kind Regards,

AtlanticCasino Support

Posted on April 18, 2016

I can confirm that they did credit the bonus as stated. But what a terrible experience i had right from the start. I just wanted to do the right thing and confirm the bonus was added. Misleading advertising and making new customers jump through hoops for a bonus is bad practice.

Posted on April 18, 2016

Hello Phamsterz,

We are truly sorry you had such a bad experience for a start.
Hope you will enjoy playing with your bonus :)

Kind Regards,

AtlanticCasino Support

AskGamblers
Posted on April 18, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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