Complaint #6 Rapid Casino

Rapid casino payment delayed

By teemu o.

3 years ago

Message on forum

I made two withdrawals over a week ago. I still don't have the money. I contacted support many times, but they just keep saying that I should wait. Today they said that there is an issue between trustly and finnish bank, I checked from trustly and there are no current issues with finnish banks. They seem to be playing time.

Disputed Casino Rapid Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

3 years ago

Dear @ovaskat,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Rapid Casino

• Representative

3 years ago

Hi @ovaskat

Thank you for raising this with us!

I can see that the withdrawal was reversed back to your player's account earlier today and you requested a new one that was approved by our payments team already. You should receive the funds within a few bank days.

We apologize for the inconvenience in this case!

Don't hesitate to contact us if you are experiencing any further issues.

Kind regards,
Sally

AskGamblers

• Support Team

3 years ago

Dear @ovaskat,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Rapid Casino Complaint Stats

Resolved 2 / 4

Avg. Amount $1,651

Avg. Complaint Duration 10 days

Avg. Response Time 3 days

Rapid Casino Complaints

See all complaints for this casino

Withdrawl not getting sent

Hi, I currently have a withdrawal pending at Rapid Casino. I have been in contact with support and was clearly told that withdrawals have a maximum limit of 24 hours before they are processed. I have now been waiting for three and a half days. Support says they have forwarded the matter, but they have said this four or five times now. They say they still haven't looked into the matter. This is just not okay. This is a withdrawal of NOK 9,000 and has been pending for three and a half days now. If the withdrawal happens to be sent before this matter is resolved, I will provide updates. But I need your help, as Rapid Casino is not being helpful and seems to be doing everything they can to not send my withdrawal.

Resolved

kr9,000

Deleyed payment

Hi! I have been waiting a week now for my withdraw at 5000euro. I have not used any bonus and as i can see is my identitet verified. I have wrote and asked if they need any more documents.

No answer to that. i have not recived any mail where they ask for any documents.

I have been in contact with their live-support but they just say that they cant do anything and that I just has to wait. My withdraw is still reversibel after a week. In the welcomemail I got from them was they marketting their quickly process when you made a withdrawel.

Unresolved

€5,000

Deposit of 98 euros got deducted from my credit card 5 days ago but never booked to my account

Hi,

I have a fully verified account with Rapid casino already since about 1 year. I already made several deposits and withdrawals without issues in the past. Now on the 22nd of February 2023 I deposited 98 € which got deducted from my credit card, but wasn't booked on my account. I asked the support and I got told that they kept this money due to a deposit of 100 € which I made in October 2022 and which I received back in my credit card on the 20th of February 2022 (all communication attached).

1st: I never made a deposit to this casino on the 7th of October, which I also explained in chat and via email (bank statement & casino transaction history attached)

2nd: I never received 100 € back to my credit card, which I also explained and proofed via screenshot of my bank statement from February 2023

3rd: They just let me wait and say "investigation is ongoing" after I sent at least 5 emails and joined the chat 5 times as well, also I sent them all screenshots of the transaction at Rapid casino and my full bank statement 5(!) days ago.

Thanks

Unresolved

€98