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Slot deferred payment recovers data


1 year ago

Dear site!

I would like to ask for help.

2025.04.26 I registered on the Raging Bull Slot site.

I deposited $60, from which I won $740, and requested a withdrawal of $740 (I canceled the bonus).

2025.04.27 I deposited $40, from which I did not win anything, but this deposit was unsuccessful. Therefore, the site canceled my $740 deposit on the grounds that the $40 deposit was unsuccessful. I did not understand what this had to do with another one, because it did not happen on the same day.

Since the $40 deposit on 2025.04.27 was also unsuccessful, -$140 was deducted from my winnings on 2025.04.26. Which I do not consider fair, but I accepted.

2025.04.27 I requested a payment of $600, which I have not received to this day. They kept asking for documents and personal information to transfer the prize. 2 months have passed since then.

My last attempt was on 2025.06.15, when they said that the payment had been initiated.

And to every request I made, they say that it is in progress.

But nothing has arrived.

I have attached all the pictures, please HELP.

Thank you. Tamás

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Disputed Casino Raging Bull Casino
Reason Other
Amount $600

Discussion

User name

Dear @KovacsTamas,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Raging Bull Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Hi Tamas--

I don't believe I was condescending to you, whatsoever. I was simply trying to explain the situation.

What you have presented as evidence of your payment going through is not acceptable. We must receive a copy of the actual bank statement, which will show the charge and the descriptor. If you do have this, please send it to me directly--I have attached my email address for you to use. Without this, the facts remain that we did not collect the funds which you built your withdrawal on.

You are not being paid $200 in Bitcoin. The payment has already been sent to our processor in the form of a wire. I would expect you'll receive the funds, early next week.

Tawni
User name loyalty-level-2
Dear Tawni!

May I ask what your position is and what your condescending tone is?

I don't know if you are inherently dark or just playing on it.

Let's see some information
Continuous data request I provided the following:
• Bank Name:
• Bank Address (Physical address of the branch you visit):
• Exact Name registered on the account (*):
• Your street address Registered on the bank acct:
• Bank Account number or IBAN number (**):
• Swift Code: (Capital letters and numbers only)
• Currency: Must accept US dollar
• Checking or savings:
• Type/Name of Banking Account:
• Date account was opened (month/year):
Bank card photo of both sides
Telecommunication Account (for identification)
2025.04 Full account statement for the month of April with all transactions on it. (it also says that a successful payment of $60 was made.)

I don't think you understood what I wrote,
the $60 payment was successful, which I have a bank account statement about which I also sent you, and now you claim that it was also unsuccessful. I have a bank statement of 49 EUROS, which is $60 based on the exchange rate of 2025.04.26.

Now what did you do? You withdrew the $600 from me
and instead you want to pay $200 in BITCOIN, this whole company is a joke, I repeat, who asked for BITCOIN to be paid in bitcoin when you have all the necessary information about the transfer?

In summary:
I have been talking to you for 72 days by email or on the website, nothing has happened for 72 days, just a request for data entry and waiting, if I don't write I won't receive any information. I wrote you about 15 emails in which I had to send documents continuously.

Now the administrators wrote back, for example this:
"""I checked your account and it seems that your withdrawal request was rejected because you redeemed several free chips in a row without making a real money deposit. Please note that according to the casino's terms and conditions, players cannot redeem multiple free bonuses in a row. Free chips can only be used between deposits, if you have already used free chips, you must deposit them before using them again, otherwise the winnings will be invalid. """

I hope a lot of players read this post and do not let themselves be scammed, The casino's rating is the worst, there are negative reviews where I can write them like me.

Dear Raggin Bull SLot, don't worry, I will not leave this to chance, I will take the matter further.

Regards
Tamás Kovács
mi.png ez.png
User name
Hi Tamas--

I've reviewed your account and while this has already been explained to you, I will go over this again...

First, you used a coupon that allowed for a withdrawal of 10 x the amount of your deposit. Your deposit amount was $60, so the maximum you would be able to withdraw would be $600. You further deposited another $40.

Now the issue here is that BOTH of your deposits (the $60 and $40) were uncollected. What this means is that your bank declined to pay the purchases for your deposits, so the casino did not receive any funds, whatsoever. Without the casino receiving the funds, there can be no winnings.

In this case, however, one of our agents made an error and approved the $600--this should not have happened. When this was caught by the Payments Manager, a decision was made that in this one instance, a $200 credit would be added to your casino account. This credit can be withdrawn immediately (without any playthrough) or you can go ahead and play the funds. This is completely up to you.

I hope this clears things up once and for all,

Tawni

Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Chart Pointer
16h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500