Complaint #1191 Raging Bull Casino

Revoked my account and will not allow me to withdraw my money

By MICHAEL W.

1 year ago

I recently won $3,203.96 from raging bull casino with a withdrawable amount of $2,953.96.

I submitted my identification documents that they requested 2 times and the site still wanted me to verify .

I then reached out to live support and was informed to resubmit my documents to this email address: documents@ragingbullslots.com

I then emailed a copy of my current driver's license front and back and a selfie holding my driver's license along with a utility bill to show proof of my address, that was requested. And I was given this case number 155220113.

Live support informed me that the verification process will take 24 hours.

Later I tried to play games on the site but none of the games would load so I reached out to live support and asked them why.

They responded that " we regret to inform you that your casino access has been revoked. The decision is , unfortunately, irreversible . Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safe keeping of company assets, and our third-party payment service provider ".

I then reached out to multiple live support members asking what was the reason that my account was revoked and that I wanted to withdraw my money .

All of them responded with the same response as up above.

I submitted all the identification documents that they requested along with a utility bill to show proof of my current address.

All I want is to be able to withdraw the amount that is withdrawable which is $2,953.96 to my BTC address :
bc1qjccj8s939zhuqhsjmwz8ewms876jejjerz9zh65khylk33avzlnszmuv5j

Please help me with this inconvenience because I never had a problem like this with any other casino . In any event, I think it is only fair that I am paid the amount that I have fairly won. Thank you

Disputed Casino Raging Bull Casino

Reason Account closure

Amount $2953

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review of valid information and proof presented by Raging Bull Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Inactive user

1 year ago

The identification documents that I presented are not fraudulent nor is the utility bill to show proof of my address.

Why is it that your casino doesn't question where the money comes from when we deposit funds and don't require proof of identity , your casino accepts the funds with no problem.

But when we try to withdraw our money that we rightfully won , we have to go through hoops and hurdles to get what we won fair and square?

This is not right at all.

I've presented my identification documents along with a utility bill to show proof of my address.

What more do you want from me so I can receive my $2,953.96 that I won from your casino fair and square?

Every other casino that I've dealt with has never had a issue with my identification documents that I presented with your casino and has withdrawn my winnings with no problems in 24 to 48 hours.

But when it comes to your casino where you have a bad reputation when it comes to paying customers winnings , you have an issue with my documents and now you want to revoke my account and void my rightfully earned winnings so you don't have to pay me out is ridiculous.

Below are my identification documents along with a utility bill to show proof of my address so AskGamblers management can see proof that what I've stated is accurate.

Send my $2,953.96 to my BTC wallet asap.

bc1qjccj8s939zhuqhsjmwz8ewms876jejjerz9zh65khylk33avzlnszmuv5j

Raging Bull Casino

• Representative

1 year ago

Hi Michael--

The ID you've presented has been deemed by our Fraud Department AND Hooyu as fraudulent. In case you don't know about Hooyu, they are the world leader in identification validation--they are as accurate as it gets. In your case, they've found your ID to be fraudulent and this concurs with our Fraud Department's findings.

As a result, your account has been revoked and your winnings have been voided.

I've sent the necessary evidence to AskGamblers management as proof that what I've stated is accurate.

Tawni

Inactive user

1 year ago

I just looked on my account and Raging Bull took out all the money from my account.

At 2:45 a.m. on Oct. 12th a Manager Withdrawal was approved for $2,953.96

And at 2:48 a.m. on Oct. 12th another Manager Withdrawal was approved for $250

And none of it was withdrawn to my BTC wallet.

Raging Bull Casino has not even notified me of anything.

This is a big issue that needs to be resolved in a timely manner.

Below are screenshots of what my account looks like before and after.

Raging Bull Casino Complaint Stats

Resolved 594 / 646

Avg. Amount $2,629

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 563 out of 608 complaints in this category have been resolved.

This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino

Delayed withdrawl payout

I am seeking AskGamblers’ assistance to obtain two unpaid withdrawals from Raging Bull Slots totaling $2,256: an approved withdrawal of $1,250 and a pending withdrawal of $1,006. The casino has confirmed in writing that both are valid and will be paid, yet I have not received either payment or a payment date.

On October 8, 2026, at 11:02 p.m., I received an email from Raging Bull stating: “Your withdrawal of $1250 has been approved and is on its way.” The email indicated I would receive the funds shortly. As of October 22, 2026, I have not received this payment.

The second withdrawal of $1,006 was requested on October 9, 2026, and remains pending.

When seeking an update, I received conflicting information from customer service. One message confirmed my withdrawal was split into two payments and that I would receive both. However, during a chat on October 22, I was told I would not receive any funds.

Later that day, supervisor Isaac Pickman emailed me to correct that information. He confirmed that:

* No funds were mixed, and my withdrawals are valid.
* According to his review, the casino split my original $2,500 request on October 9, approved $1,250, deducted a $244 bonus from the remaining $1,250, and submitted a new withdrawal request for $1,006.
* I will receive both payouts.
* The information denying payment during the earlier chat was incorrect.

Although the supervisor confirmed my eligibility for both payments, he stated the casino has no estimated payment date and will continue to push for prioritization of the withdrawals.

The October 8 approval email and the supervisor’s October 22 confirmation show the casino recognizes these withdrawals as payable. However, I have not received the funds or a clear explanation for the delay. Prioritization assurances do not provide a meaningful payment schedule.

I respectfully request that Raging Bull Slots:

1. Release the approved $1,250 payment promptly and explain why it remains unpaid despite the October 8 notice.
2. Complete processing of the $1,006 withdrawal, as the supervisor confirmed it was valid and payable.
3. Provide a specific payment date for each withdrawal.
4. Provide transaction references or payment confirmations once the funds are sent.
5. Identify any outstanding requirements preventing payment and specify any action required from me.

I tried to attach the October 8 approval email and the October 22 supervisor’s clarification; however, I keep getting an upload error. I can provide them later if needed. (Both confirm approval, the casino’s acknowledgment of both payments as valid, and the correction of the earlier denial.)

I have tried to resolve this directly with customer service. Although the earlier denial has been corrected, the payment issue remains unresolved. I request AskGamblers’ assistance in securing the full $2,256 and a clear, reliable payment schedule.

74h left

$2,256

Stalling 2500 dollar payout for fully verified player

I am filing a formal complaint against Raging Bull Casino for intentionally delaying a total payout of $2,500. My player account is fully verified, and all compliance documents have been accepted.

My initial withdrawal of $2,500 was submitted in September via Wire Transfer. On October 2, 2026, the casino denied this request (Master ID #132021008) with zero explanation, placing the money back into my account balance.

To ensure processing accuracy, I have since consolidated my entire verified cash balance into a single, clean crypto transaction:

• Bitcoin Withdrawal Master ID #132970150 for $2,500.00 (Submitted Oct 5, 2026)

My active player balance is completely cleared down to $0.00 to avoid any wagering conflicts, and there are no active bonus restrictions on my account. The casino has successfully held my money for weeks using transaction denials and delay timers. I look forward to the casino's response and the immediate processing of my Bitcoin payout.

Rejected

$2,500

Misconduct Unlawful Withholding of Winnings

I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.

Resolved

Non payment after approval of withdrawal

So my approval was issued for my withdrawal on September 7 and they said it wouldn’t take more than two business days and I’ve received my payment by 21 September and now they’re just saying that it’s taking extra long because they have more then normal to do.

Resolved

$2,500

Payout never made

I never received this payout, and I can't get a response to any emails or customer service options...

I don't know where to go or what to do about any of this if I can't get a response from anyone...

I have waited for over a month... and done all of the verification papers and everything else they have asked for.

Resolved

$695

Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,

I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.

I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.

I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.

I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.

I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:

“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”

I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.

This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.

I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.

I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.

My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.

Requested resolution:

I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.

I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.

Thank you for reviewing my complaint and helping me find a resolution.

Kevin

Resolved

$500

Constantly declining my withdrawal no matter the withdrawal method

So I used RagingBull Casino and hit big for $826. I have tried every single withdrawal method possible and they refuse to pay me out. This has been going on for almost 7 months. No matter how I try to get my money it’s declined. If I try to contact their help center about any solutions I get completely ignored.

Rejected

$826

Cannot get my winnings

They are stalling my withdrawal.

I used only real cash debit, no bonus, no nothing.

They owe me 2500$ in a BTC withdrawal and another $ 9k.

Now the only option is a BTC withdrawal. Please help me get my money back.

I fairly won with real cash. I have gotten every excuse about not paying me. Then they say yes, then say no.

I need real help now. Enough is enough. They have me submit everything over and over, then tell me they don’t even take the bank; it’s all lies after lies. Multiple people on chat; no one ever the same. This is a complete scam. I will push this all the way to the FBI and to the lic board.

I wagered over 49k dollars on real-money cash wagers, no bonus whatsoever.

They say I was approved for a 1 time btc 2500$ withdrawal, so I’m still waiting for that before I do anything else to see if this is legit.

Anything you can do to help?

Unresolved

$45,000

3 Withdrawal delayed since June 29th

Hello,

I initiated 3 withdrawal requests on 6/29 for $2500 each.

Since then, I have followed all guidelines given to me. I provided bank statements, utility bills, etc. My withdrawals keep getting denied and/or approval dates pushed out. The original approval date was 7/13, then 7/16, and now 7/21.

Prior to 7/13, I was told I needed a bank statement showing a month of activity and a positive ending balance over $20. I did that. I then received an email saying my bank was not allowed.

I chatted with customer service, and they said my account could not be accepted but refused to provide specific details. They recommended I use an account in another bank, but I already have an account there. Very confusing.

I feel as though they are just trying to avoid paying me out with these confusing and conflicting conversations.

I really need some support, please. Thank you.

I attached some screenshots of conversations with them where they tell me to open an account in other bank, though my account is already with them as well

They have no solutions other than to open a new bank account, use it for a month, then send them the details for review, and they can then advise if it can be used.

That seems wild to me and a very shady business practice. I have done what they have asked and would like my payouts processed.

Thank you for your support.

Resolved

$7,500

refusing to pay since March

Hi, i’ve been trying to get my payout from raging Bull Casino since March. My account has been verified several times I’ve done everything that they asked me to do multiple times, including opening another bank account only for them to say they can’t use it after opening. They keep giving me different reasons every time I contact them. Three days ago they told me they would contact me back within two hours to let me know about going about using bitcoin for my payout. Still haven’t heard from them. Please help me get my cash payout.

Resolved

$586