Revoked my account and will not allow me to withdraw my money
I recently won $3,203.96 from raging bull casino with a withdrawable amount of $2,953.96.
I submitted my identification documents that they requested 2 times and the site still wanted me to verify .
I then reached out to live support and was informed to resubmit my documents to this email address: documents@ragingbullslots.com
I then emailed a copy of my current driver's license front and back and a selfie holding my driver's license along with a utility bill to show proof of my address, that was requested. And I was given this case number 155220113.
Live support informed me that the verification process will take 24 hours.
Later I tried to play games on the site but none of the games would load so I reached out to live support and asked them why.
They responded that " we regret to inform you that your casino access has been revoked. The decision is , unfortunately, irreversible . Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safe keeping of company assets, and our third-party payment service provider ".
I then reached out to multiple live support members asking what was the reason that my account was revoked and that I wanted to withdraw my money .
All of them responded with the same response as up above.
I submitted all the identification documents that they requested along with a utility bill to show proof of my current address.
All I want is to be able to withdraw the amount that is withdrawable which is $2,953.96 to my BTC address :
bc1qjccj8s939zhuqhsjmwz8ewms876jejjerz9zh65khylk33avzlnszmuv5j
Please help me with this inconvenience because I never had a problem like this with any other casino . In any event, I think it is only fair that I am paid the amount that I have fairly won. Thank you
I submitted my identification documents that they requested 2 times and the site still wanted me to verify .
I then reached out to live support and was informed to resubmit my documents to this email address: documents@ragingbullslots.com
I then emailed a copy of my current driver's license front and back and a selfie holding my driver's license along with a utility bill to show proof of my address, that was requested. And I was given this case number 155220113.
Live support informed me that the verification process will take 24 hours.
Later I tried to play games on the site but none of the games would load so I reached out to live support and asked them why.
They responded that " we regret to inform you that your casino access has been revoked. The decision is , unfortunately, irreversible . Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safe keeping of company assets, and our third-party payment service provider ".
I then reached out to multiple live support members asking what was the reason that my account was revoked and that I wanted to withdraw my money .
All of them responded with the same response as up above.
I submitted all the identification documents that they requested along with a utility bill to show proof of my current address.
All I want is to be able to withdraw the amount that is withdrawable which is $2,953.96 to my BTC address :
bc1qjccj8s939zhuqhsjmwz8ewms876jejjerz9zh65khylk33avzlnszmuv5j
Please help me with this inconvenience because I never had a problem like this with any other casino . In any event, I think it is only fair that I am paid the amount that I have fairly won. Thank you
Raging Bull Casino Complaint Stats
Resolved
593 / 645
Avg. Amount
$2,633
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
Raging Bull Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.