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Revoked my account and will not allow me to withdraw my money


11 months ago
I recently won $3,203.96 from raging bull casino with a withdrawable amount of $2,953.96.

I submitted my identification documents that they requested 2 times and the site still wanted me to verify .

I then reached out to live support and was informed to resubmit my documents to this email address: docume­nts­@ra­gin­gbu­lls­lot­s.com

I then emailed a copy of my current driver's license front and back and a selfie holding my driver's license along with a utility bill to show proof of my address, that was requested. And I was given this case number 155220113.

Live support informed me that the verification process will take 24 hours.

Later I tried to play games on the site but none of the games would load so I reached out to live support and asked them why.

They responded that " we regret to inform you that your casino access has been revoked. The decision is , unfortunately, irreversible . Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safe keeping of company assets, and our third-party payment service provider ".

I then reached out to multiple live support members asking what was the reason that my account was revoked and that I wanted to withdraw my money .

All of them responded with the same response as up above.

I submitted all the identification documents that they requested along with a utility bill to show proof of my current address.

All I want is to be able to withdraw the amount that is withdrawable which is $2,953.96 to my BTC address :
bc1qjc­cj8­s93­9zh­uqh­sjm­wz8­ewm­s87­6je­jje­rz9­zh6­5kh­ylk­33a­vzl­nsz­muv5j

Please help me with this inconvenience because I never had a problem like this with any other casino . In any event, I think it is only fair that I am paid the amount that I have fairly won. Thank you
Disputed Casino Raging Bull Casino
Amount $2953

Discussion

User name

Dear all,

Following a careful review of valid information and proof presented by Raging Bull Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

User name
The identification documents that I presented are not fraudulent nor is the utility bill to show proof of my address.

Why is it that your casino doesn't question where the money comes from when we deposit funds and don't require proof of identity , your casino accepts the funds with no problem.

But when we try to withdraw our money that we rightfully won , we have to go through hoops and hurdles to get what we won fair and square?

This is not right at all.

I've presented my identification documents along with a utility bill to show proof of my address.

What more do you want from me so I can receive my $2,953.96 that I won from your casino fair and square?

Every other casino that I've dealt with has never had a issue with my identification documents that I presented with your casino and has withdrawn my winnings with no problems in 24 to 48 hours.

But when it comes to your casino where you have a bad reputation when it comes to paying customers winnings , you have an issue with my documents and now you want to revoke my account and void my rightfully earned winnings so you don't have to pay me out is ridiculous.

Below are my identification documents along with a utility bill to show proof of my address so AskGamblers management can see proof that what I've stated is accurate.

Send my $2,953.96 to my BTC wallet asap.

bc1qjc­­cj­8­s­93­­9zh­­uq­h­s­jm­­wz8­­ew­m­s­87­­6je­­jj­e­r­z9­­zh6­­5k­h­y­lk­­33a­­vz­l­n­sz­­muv5j
User name
Hi Michael--

The ID you've presented has been deemed by our Fraud Department AND Hooyu as fraudulent. In case you don't know about Hooyu, they are the world leader in identification validation--they are as accurate as it gets. In your case, they've found your ID to be fraudulent and this concurs with our Fraud Department's findings.

As a result, your account has been revoked and your winnings have been voided.

I've sent the necessary evidence to AskGamblers management as proof that what I've stated is accurate.

Tawni
User name
I just looked on my account and Raging Bull took out all the money from my account.

At 2:45 a.m. on Oct. 12th a Manager Withdrawal was approved for $2,953.96

And at 2:48 a.m. on Oct. 12th another Manager Withdrawal was approved for $250

And none of it was withdrawn to my BTC wallet.

Raging Bull Casino has not even notified me of anything.

This is a big issue that needs to be resolved in a timely manner.

Below are screenshots of what my account looks like before and after.
2025_10_09_26.jpg 2025_10_09_25.jpg 2025_10_12_24.jpg 2025_10_12_23.jpg 2025_10_12_22.jpg 2025_10_12_21.jpg

Raging Bull Casino Complaint Stats

Resolved 593 / 645
Avg. Amount $2,633
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Raging Bull Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 562 out of 607 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.

Raging Bull Casino Complaints

See all complaints for this casino
Misconduct Unlawful Withholding of Winnings
I submitted a legitimate withdrawal request for $1,000.00 USD on my fully verified account (Account ID: 155905469) at Raging Bull Slots.
All Know Your Customer (KYC) documentation was submitted, reviewed, and approved.
All associated wagering requirements, playthroughs, and max cashout terms have been satisfied in full.
No terms or conditions were violated.
Upon an initial withdrawal request, the support staff immediately started mislabeling my withdrawal as a wire transfer and mislabeling my winnings as a result of a coupon and not the actual bitcoin deposit I made from Cash App. They used their mislabeling as it excuse to both delay the process, ask for unnecessary personal information, and to dock my winnings/withdrawal by 80%.
And they went as far as to manipulate the transaction history from the backend of their site.

Despite satisfying all conditions, the operator has stalled payment indefinitely. Customer support provides no actionable explanation, relying instead on endless boilerplate scripts regarding "processing delays."
Direct formal communications sent to ⁠[email protected]⁠, parent company ⁠Primrose Media Limited⁠, and the licensing regulatory inbox have yielded zero resolution or execution of payment.
The last correspondence I received is an email saying my withdrawal is on the way on 9/21 and have ignored every email I’ve sent asking for an update/explanation. In most recently, Dave deactivated my account where I can’t even access the site or support by any other means other than email that’s been ignored.
I am requesting that this abomination of a platform be held accountable for their bad faith behavior and misconduct.
Chart Pointer
93h left
$1,000
Withdrawal Blocked Because Required Wire Method Is Unavailable

Hello AskGamblers Complaint Team,


I am asking for your assistance again regarding my $2,500 withdrawal from Raging Bull Casino, originally requested on August 17, 2026.


I want to clarify that I have been cooperating with Raging Bull and have attempted to follow their withdrawal instructions.


I initially requested my withdrawal through Bitcoin, but Raging Bull told me that because my debit card was my primary deposit method, the withdrawal had to be processed by bank wire.


I then provided my bank wire information for bank as instructed.

Raging Bull subsequently told me that they are unable to process transfers to bank at this time and instructed me to provide another bank account, along with a recent bank statement.


I contacted Raging Bull through live chat and asked why the wire could not be processed and requested escalation. Their representative told me:


“I don't see the exactly reason why we can't do wire transfers at the moment my apologies.”


I have now received another email from Raging Bull dated September 4, 2026, again confirming that they cannot process the wire to bank and asking me to provide a different bank account.


This leaves me in a situation where Raging Bull requires my withdrawal to be processed by wire, but the wire method they require is not available to my bank.


I have therefore asked Raging Bull to make a one-time exception and allow my $2,500 withdrawal to be paid through Bitcoin, since the required wire method cannot currently be completed.


I am willing to complete any reasonable verification required. I am not refusing to cooperate with the casino. I am simply asking for a workable payment method to receive my winnings.


My previous AskGamblers complaint was rejected because I was encouraged to cooperate with the casino's suggested payment method. I want to make clear that I did attempt to follow that payment method, but Raging Bull itself has stated that it cannot send the required wire to my bank.


Requested resolution:


I respectfully ask AskGamblers to assist me in obtaining my $2,500 withdrawal, preferably by allowing Raging Bull to process it through Bitcoin as a one-time exception, or by helping establish another reasonable payment method that I can actually use.


I can provide screenshots of my conversations and Raging Bull's September 4 email confirming the issue.


Thank you for reviewing my complaint and helping me find a resolution.


Kevin

Status solved Resolved
$500
Raging Bull casino redundancydelay tactics
I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.
Status solved Resolved
$1,999