Complaint #1191 Raging Bull Casino

Revoked my account and will not allow me to withdraw my money

By MICHAEL W.

9 months ago

I recently won $3,203.96 from raging bull casino with a withdrawable amount of $2,953.96.

I submitted my identification documents that they requested 2 times and the site still wanted me to verify .

I then reached out to live support and was informed to resubmit my documents to this email address: documents@ragingbullslots.com

I then emailed a copy of my current driver's license front and back and a selfie holding my driver's license along with a utility bill to show proof of my address, that was requested. And I was given this case number 155220113.

Live support informed me that the verification process will take 24 hours.

Later I tried to play games on the site but none of the games would load so I reached out to live support and asked them why.

They responded that " we regret to inform you that your casino access has been revoked. The decision is , unfortunately, irreversible . Any casino account can be closed solely at our discretion as part of our policies to ensure game fairness, the safe keeping of company assets, and our third-party payment service provider ".

I then reached out to multiple live support members asking what was the reason that my account was revoked and that I wanted to withdraw my money .

All of them responded with the same response as up above.

I submitted all the identification documents that they requested along with a utility bill to show proof of my current address.

All I want is to be able to withdraw the amount that is withdrawable which is $2,953.96 to my BTC address :
bc1qjccj8s939zhuqhsjmwz8ewms876jejjerz9zh65khylk33avzlnszmuv5j

Please help me with this inconvenience because I never had a problem like this with any other casino . In any event, I think it is only fair that I am paid the amount that I have fairly won. Thank you

Disputed Casino Raging Bull Casino

Reason Account closure

Amount $2953

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

Following a careful review of valid information and proof presented by Raging Bull Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Inactive user

9 months ago

The identification documents that I presented are not fraudulent nor is the utility bill to show proof of my address.

Why is it that your casino doesn't question where the money comes from when we deposit funds and don't require proof of identity , your casino accepts the funds with no problem.

But when we try to withdraw our money that we rightfully won , we have to go through hoops and hurdles to get what we won fair and square?

This is not right at all.

I've presented my identification documents along with a utility bill to show proof of my address.

What more do you want from me so I can receive my $2,953.96 that I won from your casino fair and square?

Every other casino that I've dealt with has never had a issue with my identification documents that I presented with your casino and has withdrawn my winnings with no problems in 24 to 48 hours.

But when it comes to your casino where you have a bad reputation when it comes to paying customers winnings , you have an issue with my documents and now you want to revoke my account and void my rightfully earned winnings so you don't have to pay me out is ridiculous.

Below are my identification documents along with a utility bill to show proof of my address so AskGamblers management can see proof that what I've stated is accurate.

Send my $2,953.96 to my BTC wallet asap.

bc1qjccj8s939zhuqhsjmwz8ewms876jejjerz9zh65khylk33avzlnszmuv5j

Raging Bull Casino

• Representative

9 months ago

Hi Michael--

The ID you've presented has been deemed by our Fraud Department AND Hooyu as fraudulent. In case you don't know about Hooyu, they are the world leader in identification validation--they are as accurate as it gets. In your case, they've found your ID to be fraudulent and this concurs with our Fraud Department's findings.

As a result, your account has been revoked and your winnings have been voided.

I've sent the necessary evidence to AskGamblers management as proof that what I've stated is accurate.

Tawni

Inactive user

9 months ago

I just looked on my account and Raging Bull took out all the money from my account.

At 2:45 a.m. on Oct. 12th a Manager Withdrawal was approved for $2,953.96

And at 2:48 a.m. on Oct. 12th another Manager Withdrawal was approved for $250

And none of it was withdrawn to my BTC wallet.

Raging Bull Casino has not even notified me of anything.

This is a big issue that needs to be resolved in a timely manner.

Below are screenshots of what my account looks like before and after.

Raging Bull Casino Complaint Stats

Resolved 588 / 639

Avg. Amount $2,569

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Raging Bull Casino Complaints

See all complaints for this casino

3 Withdrawal delayed since June 29th

Hello,

I initiated 3 withdrawal requests on 6/29 for $2500 each.

Since then, I have followed all guidelines given to me. I provided bank statements, utility bills, etc. My withdrawals keep getting denied and/or approval dates pushed out. The original approval date was 7/13, then 7/16, and now 7/21.

Prior to 7/13, I was told I needed a bank statement showing a month of activity and a positive ending balance over $20. I did that. I then received an email saying my bank was not allowed.

I chatted with customer service, and they said my account could not be accepted but refused to provide specific details. They recommended I use an account in another bank, but I already have an account there. Very confusing.

I feel as though they are just trying to avoid paying me out with these confusing and conflicting conversations.

I really need some support, please. Thank you.

I attached some screenshots of conversations with them where they tell me to open an account in other bank, though my account is already with them as well

They have no solutions other than to open a new bank account, use it for a month, then send them the details for review, and they can then advise if it can be used.

That seems wild to me and a very shady business practice. I have done what they have asked and would like my payouts processed.

Thank you for your support.

66h left

$7,500

refusing to pay since March

Hi, i’ve been trying to get my payout from raging Bull Casino since March. My account has been verified several times I’ve done everything that they asked me to do multiple times, including opening another bank account only for them to say they can’t use it after opening. They keep giving me different reasons every time I contact them. Three days ago they told me they would contact me back within two hours to let me know about going about using bitcoin for my payout. Still haven’t heard from them. Please help me get my cash payout.

66h left

$586

23 days and still no payout

I requested a withdrawal of 2294.00 on 5/30/26.

It was finally approved on 6/09/26, and per their timeframe for withdrawals, today is the 10th business day, and I still haven't received it.

Customer service can't get it together with the first one telling me I would get it on the 12th, the next two said today, and the one today says, " Well, today is still the 10th day, so come back and ask tomorrow.

I was denied a supervisor when I asked for one because, according to her, they can't do any more than she can, so it wasn't necessary.

I just need my money!!

Resolved

$2,294

Raging Bull casino redundancydelay tactics

I have one and been paid by this Casino in the past and also been denied. I stopped playing there because the runaround they gave you but they kept messaging me and claiming that they’ve changed their policies and they’re fast now blah blah blah anyhow so I’ve deposited a few times and I won going on. I think 67 days now and I’ve heard nothing from them and I know that first thing they’re gonna say is all we need to verify well they already have my information. Nothing has changed my address. My drivers license is all the same as it was six months ago when they paid me for a winning and also I’m not sure why, but my account was under my first and last name but now it’s and letters, which seems odd. I deposited it with liitecoin cryptocurrency through my Coinbase wallet. When making the deposit it told me to choose light coin because it would make withdrawing fast easy and seamless, but when I went to withdraw, the light coin option was not available so I had to choose bitcoin which since suspect they’re always trying to pull something at this Casino tactics redundancy and frates annoying especially because I stopped playing there and they pulled me back in and then I won and now they’re doing the same thing I attached my withdraw request and the only correspondence regarding my withdrawal which sent automatically and instantly once you request a cash out. I’ve messaged live chat and they say it’s been received but can’t tell me anything more.

Resolved

$1,999

Have not been able to withdraw funds since February

Hello. I initially signed up for this casino using a bonus they were using to match my deposit of $50. Using this deposit, I hit a significant bonus and after reading the withdrawal requirements, I played through the bonus as required. This was back in February, and after several attempts to withdraw the money they have all been unsuccessful citing that my bank account cannot be used for this. I tried another bank account and that was also denied. I have submitted the requested paperwork several times such as statements, proof of address etc. On the last withdrawal attempt, they made me wait over a month just to end up saying I would be unable to withdraw the funds. Please assist and thank you in advance.

Resolved

$3,772

Cant find a way to withdraw the winning money

Please help me, I have verify everything including ID and Card payment, all approved and passed but when trying to wd I was being back and fourth with suppport telling me to canceled then try other way but then they said they cannot sending it to my bank. Now I want them to just simply sending it thru bitcoins for me as I would be using it for depositing from now on

Resolved

$2,500

Withdrawal delayed since April 20th

Withdrawal took month, and I still haven't received it

They wouldn't let me withdraw, but they canceled it 6 times, made me do my verification 3 times.

Almost the worst casino I've played on.

They try to just scam u outta ur winnings, hoping ur play through them.

They take ur money so easily, but dont wanna pay. Just really endless, you don't care, wait months.'