QuickWin Casino - Account deactivated with 10k on it

Dear QuickWin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers administration,

We would like to inform you that we did receive a request for account closure from the client, after which, the account was closed. We have sent you the Chat Transcript via email as proof. Please find it under the subject "Chat transcript of the Client GUMBEERE, April 17"

We hope this will clear out the situation.

Best regards,
QuickWin

That's not the truth. I haven't closed my account!

Again, why should I close my account and have my won amount cancelled.

In addition, anyone can start a chat who has my email address! I don't have to be logged in for this.

Furthermore, the terms and conditions state that an account closure can only be requested via email anyway.

Pay me my won amount.

I would also like to see this said document.

Dear Jonas,

Thank you for for your reply.

We would like to inform you that we have sent you the Chat Transcript via email as well. Please find it under the subject "Chat transcript of the Client GUMBEERE, April 17"

We hope this is helpful.

Best regards,
QuickWin

Thank you quickcasino for the email.

I can only explain once again that this chat is NOT from me.

I played at your casino on the night of 16.04 to 17.04.23.

And had really good hits and won.

Around 1. Uh 17.04.23 CET I stopped and went to sleep.

The whole thing doesn't make sense to me.

Since I don't have an addiction problem (I finally paid 52€)

And won big.

So why should I have my account closed, and do you want to cancel it over 10K?

That doesn't make sense.

As far as I'm, the account can remain closed, but I would at least like to pay out the profit.

You should be able to use the Ip to determine that this chat was not from me.
Warm regards

Jonas.

In addition, the terms and conditions state that an exclusion request must be submitted as an email.

As I said, anyone can start a chat.

Whether logged in or not.


3.8 Self-exclusion request: You can contact customer service by e-mail: suppor­t@q­uic­kwi­n76­541­2.com. We will help you close your account. In addition, it is your responsibility to inform the entrepreneur about any other accounts you may have with us and not to open new accounts. The company will make reasonable efforts to prevent the opening of new accounts. Ultimately, however, it is your sole responsibility to ensure that no other accounts are opened. The company is not liable for potential losses in other accounts. We are not liable for any loss or damage that could be caused by gambling.

Dear Jonas,

Thank you for your reply!

We would like to point out that, despite the account being closed, no winnings have been deducted, and, for their consecutive processing, the Financial department has requested additional documents from you.
Please provide all the requested documents as a reply to the email, in which they have been requested, coming from suppor­t@q­uic­kwi­n76­541­2.com.
Meanwhile we would like to confirm that the investigation regarding your case is still ongoing through email correspondence with AskGamblers.

Best regards,
Customer Support

Liebes Quickwin Casino,

vielen Dank für Ihre Antwort..

Ich habe am 29.04.23 Eine Email mit allen Infos und Dokumente geschickt, aber bis heute keine Antwort darauf herhalten.

Am 10.05.23 habe ich ein weiteres mal Dokumente eingereicht, die noch fehlten, auch auf diese Mail, habe ich keine Antwort erhalten..

Es wurde gewünscht, dass ich einen verlauf der Einzahlungen der letzten 3. Monaten u.a. von Jeton einreiche..

habe aber betont, dass ich das nicht kann, da ich erst neu ein Konto bei Jeton eingerichtet habe, da zu dieser Zeit die Auszahlungen über Banktransfär nicht funktioniert haben..

Ich bedanke mich für die kooperation, und wünsche ein angenehmes Wochenende.

Liebe Grüße

Jonas

______

Thank you for your reply..

I sent an email with all the information and documents on April 29th, 2023, but I haven't received an answer to date.

On May 10th, 2023, I once again submitted documents that were still missing. I didn't get a reply to this email either.

It was requested that I submit a history of the deposits of the last 3 months from Jeton, among others..

but I emphasized that I can't do that because I just set up an account with Jeton, since the payouts via bank transfer didn't work at the time..

I thank you for the cooperation and wish you a pleasant weekend.

Best regards

Jonas

Dear @gumbeere,

The AskGamblers Complaint Team kindly advises you that you have submitted a complaint on our International .com tenant and that all posts have to be written in clear and understandable English.

Thanks in advance for your cooperation.

Dear @gumbeere,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Askgamblers team,

What should I answer?

I last replied on Friday 19.05.23.

I am now waiting for the decision of Quickwin Casino.

Warm regards

Jonas

Dear Jonas,

Thank you for your reply!

Unfortunately, we haven't received the documentation, necessary for the further verification of your account.
We kindly ask you to see the email from suppor­t@Q­uic­kWi­n76­541­2.com with the subject line "Dokumente", and send all of the documents mentioned in it as a reply to that email.

We await your reply so that we can help you further.

Sincerely,
Customer Support

Dear @Quickwin Casino, my dear @ASK the Team,

I have sent the documents now a weiteresmal, also I replied to the Email with the subject line "documents".

I've already done this several times already! to prove a screen short from the 19.05.23.

I would hope that the documents are now processed finally.

Thank You.

Greetings
Jonas

Dear QuickWin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per QuickWin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Jonas,

After checking the correspondence with you, we can confirm that no documents have been provided to us. We kindly ask you to provide all the requested documents as a reply to the email, in which they have been requested, coming from suppor­t@q­uic­kwi­n76­541­2.com. The email was sent under the subject line "Dokumente" to the email address you indicated when creating the account. In case you cannot find the email, we kindly ask you to check the Spam folder, and the correctness of the email address in your account.

We kindly remind you to provide the documents that have been requested, so that we can proceed with your refund. We have not received the reply to our document request.

Best regards,
QuickWin Customer Support

Hello Quickwin Casino,

I have sent the documents a second time. I responded to the Email from the 10.05.23!
I bet Askgamblers in cc, as proof that I sent the Email.


I'll just assume that my account is locked?
And what do you mean by "refund"? --> I hope that I get paid out my profits, and not just the Deposit.

Thank You
Greetings
Jonas

Dear all,

This complaint has been reopened as per QuickWin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Jonas and Askgamblers,

Please kindly be informed that we still didn't receive any emails with documents that we requested.

As an alternative, we kindly ask you to contact us via the Live chat and provide the documents to one of our customer support agents.

Our team has been informed to be waiting for you to provide the documents in that manner.

We are looking forward to hearing from you.

Best regards,
Customer Support

Dear @gumbeere,

The AskGamblers Complaint Team is kindly asking you to assist the QuickWin Casino team further and send the required info..

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required info, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Hello Together,

Unfortunately, the Support didn't know that I have to submit my documents in this type available.
The first Chat I was thrown out. The second one was better, but only after I've sent a link to this complaint. First, it was explained to me that my documents were already there..

However, I was able to submit my documents.

The message from the chat history, I send Askgamblers than Email, so that I will show may have sent my documents to.
Hoff, finally, will now be paid at last.

Greetings
jonas

Hello Quickwin Casino, Hello Askgamblers,

Today I received the first€ 500 to payment... thanks for that.
I hope that the Rest of the money will also be transferred yet?

@quickwin Casino-- Will be paid out the money in 500€ steps?

Many thanks and kind regards
Jonas

Yes, you can withdraw 500 EUR daily.

Kind Regards,
Customer Support

Thank You!

then it should be paid in approximately 20 days of everything?

Greetings
Jonas