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Quatro Casino - Voided my withdrawal

RESOLVED
Complaint Info
Disputed casino Quatro Casino
Reason Bonus terms violation
Posted on May 16, 2014

I've won 25 euro from the 100 free scratch bonus,made an depsoit and recived the 25 free.I've made the playthrough,and I've request a withdrawal for 140 euro.In the next they I've tried to log in the casino but my account was locked.They send me a message that from my ip was oppened more account,but this is not true.This is the email that they send me.I've made a deposit of 1 euro,and they confiscated also the deposit.

Hi lucian < surname removed >,

According to our records, unfortunately it seems like multiple accounts have been created from the same location.

We understand this is often accidental, however the Casinos terms and conditions do not permit more than one Real-player account per person, household, family, residential address, email address, ip address, credit card number, or shared computer environment such as a library, workplace, fraternity, university or school.

As a breach of Terms and conditions of the Casino your winnings and bonus have been confiscated and your account locked.

Please do not hesitate to contact us if you have any questions or require any further assistance.

Kind Regards,

Alex

Casino Risk Management.

Posted on March 13, 2012

Risk management department has provided proof of multiple accounts by more than one identifier. I will send details to Ask Gamblers in order to close this case.

Thanks.

AskGamblers
Posted on March 15, 2012

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Quatro Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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