On June 6th, 2024, i wone over $14.900.00, and next day i withdraw $6000.00 and then more, but money never was sent to me. After few days i received an email stating that my account needs additional verification. That surprised me, since my monthly deposits were double or triple of that amount and also my withdrawals were much more than $14,000.00. Same day a send all that they requested. Email that i received 4 days later stated that only one of the cards is verified, which is my debit card linked to my bank account. So they shouldn't have any problem to send money to my account.
As of today i have no explanation what's really going on, and why they keep requesting same thing over and over. Each time i would be contacted by different team member, requesting same thing. I not getting any respond from them, don't know what else to do.
I continue playing on their site, and unfortunately lost most of money that i had in my account. I will withdraw whatever left there and im hopping you will help me to get my money back. Since there is a limit on withdrawals, it will be 2 transactions - $10,000.00 and $6,000.00. Im attaching most of emails and confirmations, that they received all they requested.
