At the beginning of December I had verified my account and had my account unlocked to play. And I won over 5000 dollars. I had to verify again and add my bank so I could redeem the money. I was playing off my face book account. I also was trying to change my email because they had my old email that was linked to my face book. So I finally was able to redeem my money and I went ahead and redeemed 3000. And it went through it said successful. I waited about 4 days and started to get worried because the money never hit my account . I kept emailing them and it’s like they ignore everything I say. So all of a sudden 5 days after I redeemed my money it popped back up on my account. I thought that was very strange considering that it said my redemption was successfully done, and it also was supposed to be instant. I even called my bank and I had them verify to me that no one by the name of Paul, or anybody has been trying to deposit $3000 into my account so I went ahead and I submitted it again for the second time and it said successful again so I waited and waited and waited. Another four days went by another five days went by and of course I don’t have my money in my bank account and I’m online reading about all the horror stories with Pulsz and how they don’t pay out their claims and they don’t they do their best to screw everybody on their money , so I kept emailing and emailing and emailing trying to get somebody to help me to get my money and it’s like I was never heard of. I was upfront and honest with them. I was a loyal player and I am a great customer and I never did anything wrong, or to violate their terms or agreements at all ever and if I did, they wouldn’t of unlocked my account to let me go ahead and play when I verified my account in my ID for the third time that’s how I know that I didn’t do anything wrong because now all of a sudden after that was done they’re saying that I violated terms and I did this and I did that and and all the stuff happened or whatever and I never did anything there was nothing wrong with my account ever I never violated anything at all. I never used any card that wasn’t mine. I didn’t do anything so I don’t know they dissolve the sudden locked my account up and said to close my account and said they’re not gonna give me my redemption now, when my redemption already went through two times and they didn’t pay me my money. So what I would like is I just want my $3000 put into my bank account ending in 3219 like they are supposed to you know it’s my one fair and square and if they don’t wanna have an account with me anymore that’s fine whatever I would still play with them you know if they would’ve redemption redeem my money and I would still be a loyal customer to them but it’s not fair man because I won that money, fair and Square and I’m in a very, very bad financial hardship right now and that money was going towards a down payment for my apartment for me and my two little girls and now I’m gonna be freaking homeless because of this whole most likely , so they have no idea what they’re doing. I just find it very very very very very evil that they could actually do that to me. It seems like they’re very fast to take your money when they want it when you’re playing but when you win, they don’t wanna come off their money I want that money fair and square they verified me to let me play and I verified my account. I verified my ID I verified my proof of that residency everything three times and there should be no problem with that. It was an instant redemption and I even sent you all the emails I sent and everything that I have to hopefully help you out. Thank you.
Complaint Info
COMPLAINT REFERRED BY AGCCS PARTNER
Daily-freespins
Referred ComplaintsI was upfront with them about everything and stayed in contact with them about everything . 2 weeks after I should have had my money in my account my phone was stolen and i contacted them immediately to make sure my winnings would not be effected. And just like when I tried to update my email they ignored me when I was just following there guidelines. I just hope they have a heart and please just deposit my money 3000 into the account they have on file 3219 and that would be a blessing. That money was my down payment on a new place and I’m without work right now. That money was a blessing . Please do the right thing pulzs. Thank you
And I also want to say thank you to askgamblers for looking out for me. This has been really hard on me and I appreciate you guys helping me no matter what!
Dear Pulsz Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear all,
This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.
Thank you so much for doing this askgamblers.com. This has been so devistating! I normally don’t count on money won from a casino to dictate my life. Unfortunately I have had some financial hardships and the money I won from pulsz was god gift to me and my family. It was allowing us to get a place to live for me and my my 2 little girls. Now that they have not followed through I’m living in a hotel with my family paying a 100 a day begging people for money. Pulsz if you have a heart at all please just pay me my 3500 that I won and verified 3 times and it even said I redeemed successfully! Why did it not go to my bank . It should have hit my bank and even 2 weeks later when you froze my account my money should have allready been long gone in my bank. There is no excuse for this I have emails from your employees saying it should be there in my account . Please just do the right thing and pay me my winnings. You don’t even have to put the 1590 back on there. I just want what I redeemed fair and square.
Pulsz Casino Complaints
- 45 of 139 resolved
- 3 days avg response
- 4 days avg complaint life
- 11,600 USD avg amount
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Unresolved
Pulsz Casino - Declined payment redemption 350 USD
$350
Unresolved
Pulsz Casino - Declined payment redemption 350 USD
I won $100 on 10/31 and submitted a redemption claim form. I also won $250 on November 1 and submitted a redemption claim form. I got an email from ...
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Unresolved
Pulsz Casino - Won over 200000 then locked out after redemption request
$233,000
Unresolved
Pulsz Casino - Won over 200000 then locked out after redemption request
I won $233,000 this past Saturday. They sent me an email congratulating me on my big win, asked me if they could send me a bottle of champagne and one ...
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Unresolved
Pulsz Casino - As soon as I verified to redeem they kicked me out my account and locked it
$500
Unresolved
Pulsz Casino - As soon as I verified to redeem they kicked me out my account and locked it
I am just so sick that this company has done this. They don’t mind taking my money but as soon as I tried to verify to redeem they kicked me out my ...
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Unresolved
Pulsz Casino - Casino has not paid my money
$600
Unresolved
Pulsz Casino - Casino has not paid my money
I requested a few cash outs over the past month. On 09/19 i submitted one for $600. It did not hit my account in the expected time frame.Whenever i ...
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