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Pulsz Casino - Locked account after redeeming winnings

UNRESOLVED

Complaint Info

Disputed casino

Pulsz Casino

Amount

$ 510

1 year ago

I won $510 after only deposited about 120 dollars total since opening My account, this was my first big win and I was already verified. I received an email yesterday or the day before saying all I needed to do was wait and I had even contacted customer support a few different times previously and no issues were brought to my attention. However I tried logging in today to see if j could get an update as to when I could expect my winnings and to my surprise my account was locked. Of course no update was given as to my winnings nor has pulsz.com responded to my emails asking what I had done to deserve to have my account locked. $510 is not very much money so I don't understand why they would cuase so much hassel over such a petty amount.

1 year ago

Redemption approved email

1 year ago

Them replying to me inquiring why my account was closed for no reason, and taking two days to inform me it would take up to another 72 hrs for them to give me a reason

AskGamblers
1 year ago

Dear Pulsz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.