I have been playing in Cool Cat Casino after making a deposit, lost my money plus their bonus money and requested to have their $100 era bonus, which they gave me, I started playing with that and worked myself up to betting $50 a spin, won exceptionally amount of times, I then put in a request to withdrawal $2500 on August 1, 2015, manager approved as follows:
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31 days maximum
Date Transaction Amount
08/11/2015 02:34 PM Manager Withdrawal Approved! -$2,500.00
08/11/2015 02:34 PM Manager Withdrawal Requested -$2,500.00
I have sent them numerous emails asking questions about this account and they do not respond, when my acknowledgment states that you would have a response within 1 business day, I followed the rules, bet above requirements and still no response. I did have call from my "VIP HOST" Ryan Stone, who by the way has a nasty attitude , he wanted me to get a ABA routing number and swift code from my bank to do direct deposit and when I gave him th information directly from my bank he insists it is wrong I again called the bank and they say information is right, that they get a lot of international wires from costa rica using those numbers, when I told Ryan this is got very nasty and irritated with me. An help would be appreciated.