Complaint #47 PowBet Casino

Delayed verification and withdrawal on hold

By Sneufeld

3 years ago

On September 6th, 2023 I signed up and deposited via interac etransfer. I won and proceeded to request a withdrawal the same day for $750 as per the maximum withdrawal amount per day. I had more winnings as well but was restricted from withdrawing more pending verification.

I submitted all documentation...but after all 3 requirements showed as "accepted", I was then asked for more information regarding my bank account. I have 2 savings and 1 chequing account with the same bank. On the date I deposited, I transferred funds from my savings into my chequing as you can't send etransfer from savings.

As a result, I was asked to provide proof of ownership of the savings account that I transferred my money from....which I did. I was then asked to provide detailed transactions from when I "topped up" ( their terms) my account prior to sending etransfer. I submitted the documentation via the verification page as well as email. I sent 2 emails without a response.

I own both accounts, as a matter of fact, they're the same bank, why am I being penalized for transferring my money from one account to another?

I even provided a screenshot showing the list of accounts that I have. Chequing account, savings account, and tax-free savings account.

The dates that the documents were accepted keep changing yet it's still asking for more documentation but not what I need to submit. Despite saying 'accepted' next to all of the fields. Attached screenshots.

I would like my account to be verified so I can receive my pending withdrawal, withdraw my remaining winnings, and continue to game.

I even deposited an additional time despite having hundreds of dollars to play with. In an attempt to show the validity of my account...

Disputed Casino PowBet Casino

Reason Verification issues

Amount $750

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sneufeld

• 1 reviews

3 years ago

After 20 days and more than 50 attachments/documents I can say my account has been verified. After losing the $1600 I had that I couldn't request to withdrawal.

Sneufeld

• 1 reviews

3 years ago

This does not help. You keep requesting the same documentation. I have provided it multiple ways. You keep asking for my savings account transaction history for August and September. I have done that. It says "accepted" yet you're asking for it again. Why are you repeating requests that i have already given you? You do not explain what I'm missing. It is a detailed report, has the months requested, shows the address bar. At the top of the page it states "All transactions for the past 60 days". There is nothing omitted. It is my savings account where I keep money that accumulates interest. I also provided my chequing account that has all transactions. That was also accepted but as of today I still haven't successfully verified my account. Even though all three sections say "Accepted". I've attached every screenshot of the requests you keep asking for. I have provided all of them, multiple times, in multiple ways (screenshots and pdf form).
Waiting for this to be approved has caused my current winnings to dwindle as I cannot withdrawal anymore funds. I have a pending withdrawal from 9/6/2023 that has yet to be issued. I've also included a screenshot of that.

PowBet Casino

• Representative

3 years ago

Dear all,

Thank you for your patience!

Please be informed that we are acting strictly in accordance with the following points of our Terms and Conditions, which have been accepted by the customer during registration:
5.1 You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit card statements etc.

5.3 You must provide these documents and information within 30 (thirty) days after the request is made. We reserve the right to withhold payment and/or suspend your account until you provide the documents and information we requested, and to permanently close your account if you fail to do so in time. We will usually verify your documents and information within 10 (ten) days after our request is answered in full, however, depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification.

We hope that this helps us resolve the case.

Best regards,
Customer Support

PowBet Casino Complaint Stats

Resolved 44 / 44

Avg. Amount $2,303

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

PowBet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 42 out of 42 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

PowBet Casino Complaints

See all complaints for this casino

The winnings have not been paid out for almost 50 days

Please help me get my winnings from the POWBET operator! They haven’t paid me my winnings for more than 50 days and keep talking about some kind of delay on the part of the finance department. I’ll attach screenshots of our conversation! On September 7, 2026, I made a deposit via a crypto wallet for 127.25 euros; on September 8, 2026, I sent 252 euros to my wallet, but I still haven’t received them. On October 2, 2026, the bookmaker cancelled my winnings on their own; I sent my winnings back to my wallet, but I still haven’t received them! I’m attaching screenshots of the conversation and my account!

Resolved

€252

Frozen account

They have frozen my account for 3 weeks and they have requested multiple documents and id with selfies and I have sent all that. As you guys can see they have told me multiple times that there are delays but they reufse to answer or help. I have sent all documents they asked for and gotten it approved but they reguse to verify the account. They just freeze the account and dont let players withdraw or use their accounts. They just keep on telling me to wait, but I never hear back from them as well. It has been like this for weeks, also they never reply on email.

Resolved

Unprocessed pending withdrawals and excessive delay

Dear AskGamblers Team,

I am submitting this complaint against PowBet Casino regarding an unreasonable and prolonged delay in paying out my legitimate winnings totaling €722.

I have two pending withdrawal requests via USDT Solana:

Amount: 500 € | Date & Time: 30/08/2026, 09:55:32 | Transaction ID: 0c72edc4-4a2d-4a16-895e-e6c4e5de8800
Amount: 222 € | Date & Time: 01/09/2026, 08:45:56 | Transaction ID: edc9ec8c-6e38-4615-bd72-64373fa2c36e

According to PowBet's policy, withdrawals should be processed within 3 business days. It has now been three weeks since my first request.

Whenever I contact live support or email assistance, I receive standard generic replies claiming that the requests are «in the final stage» or delayed due to a high volume of requests. Crucially, support confirmed in live chat that my account does not require KYC verification and that there are no pending document checks on my side.

Despite following all rules and repeatedly asking for clear deadlines, my funds remain unpaid. I have already submitted a formal internal complaint to [email protected] and now kindly ask AskGamblers to mediate and help resolve this issue.Thank you for your assistance.

Resolved

€722

Payment Due Since August 25 No Payment No Response Customer Being Ignorned

iven the situation and Powbet’s continued lack of response, I have no other choice but to pursue the matter through this channel.

On 22 August, an agreement was reached with Powbet regarding a payment of a substantial amount. Powbet subsequently sent a payment confirmation stating 25 August as the payment date. However, this confirmation does not contain any verifiable information, such as a transaction number, proof of payment, or other details that would allow the payment to be verified as having actually been made.

Since 8 September, I have not received any substantive response from Powbet. In the email dated 8 September, they stated that processing might take longer because the amount involved is substantial. However, four weeks have now passed. This delay is no longer credible or reasonable, especially since Powbet has provided no clear explanation, concrete payment date, or verifiable proof of payment.

I have attempted to contact Powbet, but I am not receiving any response. Through live chat, I am repeatedly referred to email without my issue actually being resolved.

I therefore ask AskGamblers to investigate this matter and request that Powbet:

1. Provide a clear status update regarding the repayment;
2. Provide verifiable proof of payment or a transaction number;
3. Explain why the payment, which according to their confirmation was supposedly made on 25 August, has still not been received;
4. Actually process the agreed payment as soon as possible.

Resolved

Payment very late

I am writing to formally complain about a severe delay regarding a withdrawal I requested on Monday. As of today, Saturday, I still have not received my funds, and I am deeply concerned that this platform is engaging in unfair practices or failing to honor payouts.

Despite contacting your customer support multiple times throughout the week, I have received no real assistance. Every agent gives me the exact same generic response without providing any concrete update, tracking information, or actual resolution to my problem. This repetitive and dismissive service is completely unacceptable.

I expect an immediate update on the exact status of my transaction and prompt release of my funds. If this matter is not resolved urgently, I will be forced to escalate this complaint to your licensing authority and relevant consumer protection or gambling dispute platforms to report this as a scam.

My account details:

< personal information removed >

Withdrawal Date: Monday

Amount: 350,00 euro

Awaiting your immediate response, < first name removed >

Resolved

€350

Delayed withdrawals and account restrictions

Dear AskGamblers Team,

I am contacting you to file a formal complaint regarding Powbet Casino due to significant and ongoing delays with my withdrawals.

I had a total balance of more than €55,000 in my Powbet Casino account. From this balance, I submitted three separate withdrawal requests of 20,000 NOK each, totaling 60,000 NOK; over a month has gone by without me receiving these funds.

I have been waiting for these withdrawals to be processed for an extended period of time, but I have still not received the funds. Despite the significant amount of money involved, I have not been given a clear explanation for why my withdrawals are taking so long or when I can expect to receive them.

I would like to emphasize that I completed all verification procedures requested by Powbet Casino and, to the best of my knowledge, complied with the casino's Terms and Conditions. Therefore, I do not understand why my withdrawal requests have remained pending for such a long period.

I have contacted Powbet Casino's customer support several times in an attempt to resolve the situation. Unfortunately, I have not received a satisfactory solution, and the three withdrawals of 20,000 NOK each remain unpaid.

I am therefore asking AskGamblers to review my case and assist me in receiving the funds that I have requested to withdraw.

I have made several attempts to resolve this matter directly with Powbet Casino, but the withdrawal delays have continued without a proper resolution.

Given the substantial amount of money involved, I am very concerned about this situation. I would greatly appreciate AskGamblers' assistance in investigating the matter and helping ensure that my pending withdrawals are processed and that I am able to receive the remainder of my funds without further unnecessary delays.

Kind regards

Rejected

kr60,000

I havent received the money

Hello, I haven't received my payment for over a week now, I feel aggrieved and I want to receive my payment. They don't pay me any money and they still owe me. Please help me because it looks like a scam, Please help me, I would be very grateful. I won so much money and I haven't received anything since July 22nd

Resolved

zł2,311

Crypto withdrawal issue

I made a withdrawal on 06/04/2025 at 0221 East African time using crpto wallet USDTether TRC20, it's almost one week and the status is still pending, I've requested KYC verification to speed the withdrawal but support team said no need for KYC, after several live chat with live support team, I've been receiving copy pasted messages of hope. Kindly help me get my earnings, I've attached screen shot.

Resolved

$20

Casino Not Giving Funds and Communicating

This casino shut down my account. I gave them the details for manual withdrawals for the remaining funds on the account. They have not given all the funds, they only gave part of it. I have tried contacting them and they are not responding to emails, and not being cooperative with me. I'd like to get the remaining funds please and I'd like help to reach out to this unresponsive casino.

Resolved

$5,338

Withdrawal not paid and no response from the casino

Hello all

I have requested at Powbet withdrawal of 990 € 11th February this year and haven't got payment or any information why it isn't paid. Witdrawal details can be verified from attachment. 18th Feb I have tried to contact Powbet via email for schedule of payment but I haven't received any kind of response.

Resolved

€990