They asked me to schedule a video call but they never called me and they blocked me
1 month ago I wanted to make a withdrawal, to which they asked me to verify my account, they asked me for 4 things, a photo of my ID, a selfie with my ID, a receipt with my home address and account statements where my deposits appear, but of my 7 deposits, only 2 were made with my bank's app, the remaining 5 were in cash, and that was the detail, in order to verify my account they asked me for a video call, which I gave them the time and date within the time they had available. When I did this, they stopped responding to the emails and they blocked my account. Here I think that they thought it was a third-party account or a fake account, that's why they asked for a video call, but when I accepted the video call they already understood that it was a real account and they preferred not to respond and block so as not to pay me my money, despite that I waited for the video call on January 27, which they never made. I left them another email rescheduling the video call for February 3, but never They responded. I wrote to the chat and they told me that the video call was scheduled even though they did not confirm it by email, but when the day came the video call was never made. I rescheduled it once again for February 10, but it was not done either, not respond to the emails when before they did it within hours and blocked the account it is evident that they do not want to pay me and they stole my money which was something like 32700 PEN, a approximately 8,800 dollars and in deposits I had 4,200 PEN, approximately 1,150 dollars. Please I hope you can help me, the amount of my money is high, and it is not correct that betting houses for no reason block me when we were agreeing to a video call, I hope for your help or at least guide me on what I can do since I do not want to lose my money, please.
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