Casino denied payout

1 month ago I wanted to make a withdrawal, to which they asked me to verify my account, they asked me for 4 things, a photo of my ID, a selfie with my ID, a receipt with my home address and account statements where my deposits appear, but of my 7 deposits, only 2 were made with my bank's app, the remaining 5 were in cash, and that was the detail, in order to verify my account they asked me for a video call, which I gave them the time and date within the time they had available. When I did this, they stopped responding to the emails and they blocked my account. Here I think that they thought it was a third-party account or a fake account, that's why they asked for a video call, but when I accepted the video call they already understood that it was a real account and they preferred not to respond and block so as not to pay me my money, despite that I waited for the video call on January 27, which they never made. I left them another email rescheduling the video call for February 3, but never They responded. I wrote to the chat and they told me that the video call was scheduled even though they did not confirm it by email, but when the day came the video call was never made. I rescheduled it once again for February 10, but it was not done either, not respond to the emails when before they did it within hours and blocked the account it is evident that they do not want to pay me and they stole my money which was something like 32700 PEN, a approximately 8,800 dollars and in deposits I had 4,200 PEN, approximately 1,150 dollars. Please I hope you can help me, the amount of my money is high, and it is not correct that betting houses for no reason block me when we were agreeing to a video call, I hope for your help or at least guide me on what I can do since I do not want to lose my money, please.

Dear Askgamblers Team,

I am writing to express my concern regarding an issue with withdrawing of my funds from betting account. Despite my account being fully activated and verified having had no previous issues with withdrawals several months ago, I am currently unable to withdraw money from my account. After setting withdrawal request and choosing payment method (tried bank transfer, card tranfer, cryptocurrency) the error message always pop up saying that withdrawal request is restricted. I want to withdraw all my funds from the account, the balance is currently 107.96 e.

I have attempted to resolve this matter by reaching out to online support team and have also sent emails to technical support department. Unfortunately, I have not received any further responses or assistance in this matter through email after one month and on-line support is just replying me to be patient.

Please let me know if you require any additional information to quickly resolve of this problem.

Thank you for your attention to this matter.

Best regards

< first name removed >

I just discovered Powbet casino and at first everything was going very well. I made my first withdrawal, but still no payment. I ordered for my first payment on the 27th. my second payment order was on the 2nd. I've been waiting for 8 days now. I also contacted them by mail. They accepted that there was a delay and told me to wait. And we are still waiting but no result.

Hello, my name is Mateo and I have been trying to withdraw my money from Powbet for a few days now. When trying to make a withdrawal, we get an error which the website's technical support does not want to solve. They asked me to contact me by email, for a manual withdrawal, but the emails are not answered. In addition, they blocked our access to online support. I'm desperate, I don't know what to do anymore, help me please.