Good Evening,
I’ve requested a withdrawal of £486 but my card issuer doesn’t accept card transfers so I asked them to process the withdrawal by bank transfer. I was told by the support team that I have to request it to the card anyway and if it fails they can do the bank transfer. Obviously, the payment failed so they emailed me to send them bank statement and account details and they will process the withdrawal. I’ve sent them a bank statement plus proof of my card and account details and I spoke to live chat again and they said they wanted to process the withdrawal to my other card I’ve deposited from but that account is closed. I’ve already told them before that the account is closed and still requested the bank transfer linked to the card I’ve deposited recently. I’ve sent the accounts team 3 emails confirming my account details and asked them to do a bank transfer. When I finally received an email back it was saying the same thing as the original my payment failed and I need to send my account details. When I went to live chat again they said the payment was processed as a card transfer...I only decided to make a complaint here as I have been going through this multiple times with different agents and they keep saying different things each time I contact them and we are not getting anywhere. I do not understand a simple bank transfer why would be so difficult for them to process after I have provided the documents. I’ve attached emails and screenshots. Please, contact them.
Kind Regards
