Pending withdrawal process takes too long

Hey guys, Ive been using Joefortune casino a while but never manage to make a cashout until recently. I managed to make up a $1500 balance and so submitted my documents straight away on the 8th of Feburary. I tried to log in the 9th and my account was closed. with a message to call them. The number was not active. I received an email the next morning to say my account has been re enabled (it was a problem with some details that had been transferred from LarryCasino who referred me when gambling to australia went downhill), but my documents have not been accepted as they were not clear enough. I resubbmitted my documents clear as day on the 11th Feb 8:44am. I have also attached proof of balance and pending withdrawl. I checked their facebook page which has been inactive since November 2017, and had a few complaints of non payment which is why im eager to get any help with this matter and it would be greatly appreciated. Thanks Michael

I opened an account 5 days ago on joe fortune and, deposited a total amount of $447 in small deposits throughout that time period As it so happens I managed to get my account balance up to $4000 last night so I submitted a withdrawal request via bitcoin. Withdrawals go through a pending time of 72 hours This afternoon I tried to access my account only to find it had been disabled saying contact casino. I rang them to find out that they have forfeited my winnings on the grounds that I have requested exclusions from OTHER casinos due to gambling problems and that they will refund my deposits but the $4000 will be forfeited. I found this very hard to take, I am a person who has definitely had my issues with gambling addiction but I was not excluded from this casino nor did I tell them I had a gambling problem. I just think it’s so convenient to disable my account that has a pending withdrawal rather than while I’m depositing then come up with an excuse not to pay me. I have put my fair share of money into online casinos in my time and wins are few and far between. But to be refused a withdrawal as large as this and to have the account disabled I believe is simply an excuse not to pay and I’m not happy, it’s really hard to take actually.