Stalling verification and pending $1,500 payment

I opened an account 5 days ago on joe fortune and, deposited a total amount of $447 in small deposits throughout that time period As it so happens I managed to get my account balance up to $4000 last night so I submitted a withdrawal request via bitcoin. Withdrawals go through a pending time of 72 hours This afternoon I tried to access my account only to find it had been disabled saying contact casino. I rang them to find out that they have forfeited my winnings on the grounds that I have requested exclusions from OTHER casinos due to gambling problems and that they will refund my deposits but the $4000 will be forfeited. I found this very hard to take, I am a person who has definitely had my issues with gambling addiction but I was not excluded from this casino nor did I tell them I had a gambling problem. I just think it’s so convenient to disable my account that has a pending withdrawal rather than while I’m depositing then come up with an excuse not to pay me. I have put my fair share of money into online casinos in my time and wins are few and far between. But to be refused a withdrawal as large as this and to have the account disabled I believe is simply an excuse not to pay and I’m not happy, it’s really hard to take actually.

Withdrawal process exceeds 72 hours approval it’s now day 10 and I’m still waiting for my withdrawal to be approved it’s still pending withdrawal request submitted 9.30 pm 17 December 2017 for $10280 it’s now the 28 December and it’s still not approved I like this matter sorted ASAP hardly fair that you expect people to wait this long for withdrawal to be approved then wait another 5-10 days for wire transfer in 2017 this is not acceptable