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Casino missing deposits 2 week delay


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By Luke M.
1 year ago
I made a deposit on the 8th march 2025 via XRP to the amount of 6.134286 XRP.

It was never credited to my account even with 2 weeks worth of waiting and liaising with staff they are still not crediting my deposit. This isn’t the first time they have done this.

Please help me recover my money


I will provide all related documents proving deposits and also casino correspondence dates.
Disputed Casino 0x.bet Casino
Amount $1556.26

Discussion

User name

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name
Yes they have credited me my funds. Not happy about the 3 week wait but something better than nothing. Just wish they would respect us players a tad more especially being vip and actually fix these issues before having to resolve them through an intermediary service such as your askgamblers.

Again lovely work by a company who respects its customers.

All the best
User name

Dear @lucus17,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

0x.bet Casino Complaint Stats

Resolved 11 / 12
Avg. Amount $1,584
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

0x.bet Casino Complaints

See all complaints for this casino
0xbet rejects my self-exclusion request
I am writing to formally complain about 0xBet Casino (0x.bet) for failing to honor my self-exclusion request and for months of deliberate delays, contradictory responses, and ultimately rejecting my refund request without any explanation.

--- TIMELINE OF EVENTS ---

February 13, 2026: I sent an email to 0xBet explicitly requesting account closure due to gambling addiction. I stated clearly: I want my account closed because of gambling addiction.

0xBet's response: Instead of closing my account immediately, they asked me why I wanted to close it. I again explained it was due to gambling addiction. Despite this, they refused to close my account.

Following weeks: I continued to insist, sending multiple requests. The casino ignored all of them. My account remained open and I continued to suffer losses as a result — totalling approximately €4,880 after my initial self-exclusion request.

--- CASINO GURU COMPLAINT ---

I then opened a formal complaint on Casino Guru, where the full exchange is publicly documented. During this process, 0xBet initially appeared to acknowledge the refund — at one point telling me to reply to the thread once the money appeared in my account, implying they would return it.

However, after months of being asked to provide document after document (KYC, source of funds, and others), with each document being rejected and replaced by a new request, the casino ultimately rejected my claim — without ever providing a reason, either by email or through the Casino Guru complaint thread.

Casino Guru closed the case as UNRESOLVED, with the verdict that the self-exclusion failed and my account closure request was ignored.

--- KEY FACTS ---

- Self-exclusion was requested explicitly, in writing, on February 13, 2026, citing gambling addiction
- The casino did not close the account despite repeated requests
- Losses of approximately €4,880 were incurred after the request date
- The casino initially suggested a refund would be issued, then reversed this without explanation
- Months of document requests were used as a delaying tactic
- The final rejection came with no reason given — not by email, not through Casino Guru
- 0xBet operates without a license from Spain's regulatory authority (DGOJ), meaning they are operating illegally for Spanish players
- I am currently exploring legal action with a specialist lawyer

--- WHAT I AM REQUESTING ---

1. A full refund of all deposits made after February 13, 2026 (approximately €4,880)
2. A written explanation for the rejection of my claim


I have full documentation: the original emails, the complete Casino Guru complaint thread, and bank records showing all deposits made after my self-exclusion request.

This case involves a vulnerable player with a documented gambling addiction whose repeated requests for help were ignored, delayed, and ultimately dismissed without justification. I urge AskGamblers to take this seriously.
Status unsolved Unresolved
€4,880