0xbet froze my money

I am writing to formally complain about 0xBet Casino (0x.bet) for failing to honor my self-exclusion request and for months of deliberate delays, contradictory responses, and ultimately rejecting my refund request without any explanation.

--- TIMELINE OF EVENTS ---

February 13, 2026: I sent an email to 0xBet explicitly requesting account closure due to gambling addiction. I stated clearly: I want my account closed because of gambling addiction.

0xBet's response: Instead of closing my account immediately, they asked me why I wanted to close it. I again explained it was due to gambling addiction. Despite this, they refused to close my account.

Following weeks: I continued to insist, sending multiple requests. The casino ignored all of them. My account remained open and I continued to suffer losses as a result — totalling approximately €4,880 after my initial self-exclusion request.

--- CASINO GURU COMPLAINT ---

I then opened a formal complaint on Casino Guru, where the full exchange is publicly documented. During this process, 0xBet initially appeared to acknowledge the refund — at one point telling me to reply to the thread once the money appeared in my account, implying they would return it.

However, after months of being asked to provide document after document (KYC, source of funds, and others), with each document being rejected and replaced by a new request, the casino ultimately rejected my claim — without ever providing a reason, either by email or through the Casino Guru complaint thread.

Casino Guru closed the case as UNRESOLVED, with the verdict that the self-exclusion failed and my account closure request was ignored.

--- KEY FACTS ---

- Self-exclusion was requested explicitly, in writing, on February 13, 2026, citing gambling addiction
- The casino did not close the account despite repeated requests
- Losses of approximately €4,880 were incurred after the request date
- The casino initially suggested a refund would be issued, then reversed this without explanation
- Months of document requests were used as a delaying tactic
- The final rejection came with no reason given — not by email, not through Casino Guru
- 0xBet operates without a license from Spain's regulatory authority (DGOJ), meaning they are operating illegally for Spanish players
- I am currently exploring legal action with a specialist lawyer

--- WHAT I AM REQUESTING ---

1. A full refund of all deposits made after February 13, 2026 (approximately €4,880)
2. A written explanation for the rejection of my claim


I have full documentation: the original emails, the complete Casino Guru complaint thread, and bank records showing all deposits made after my self-exclusion request.

This case involves a vulnerable player with a documented gambling addiction whose repeated requests for help were ignored, delayed, and ultimately dismissed without justification. I urge AskGamblers to take this seriously.

Hello team,

I made the withdrawal of Rs 35000 on 13/07/2025 at 9:41 pm with the transaction id as 451150102 however the withdrawal is still not provided and even after emails they are just saying they are waiting for update. Please help and provide my withdrawal as soon as possible. This is the very huge amount however dafabet always play this fraud with the larger withdrawal amount.

I made a deposit on the 8th march 2025 via XRP to the amount of 6.134286 XRP.

It was never credited to my account even with 2 weeks worth of waiting and liaising with staff they are still not crediting my deposit. This isn’t the first time they have done this.

Please help me recover my money


I will provide all related documents proving deposits and also casino correspondence dates.

I have been waiting a week for 0x.bet to credit me my xrp deposit but they are just giving me the run around.

Please sort this casino out it’s very disappointing you can clearly see my deposit and see all the details are correct I will upload a pdf of the email conversation I’m having with them.

Please just help me get my deposit back

Hello. Ive emailed 0xbet a lot of times. The issue is that all withdrawal methods are locked.

I do all what they say but nothing happens. If you read the emailconversation its quite obvious they are not so intrested in fixing this. They tell me to send and do the same thing over and over again. Over a week has passed and i cant come any further with them.

Attached is a file over how it looks. There is a lock over the option revolut to withdraw. And if i click on another option the locker moves there. Its 1120 euro i want to withdraw.

I send you and email to [email protected] with one conversation ive had with them. I didnt manage to attach a file that works.
Maybe you can attach it?

Thank you!

A week for a crypto withdrawal? Really? 03/14/2024 07:26 PM was the date it was requested, and nothing has happened.

I have deposited and won up to €5000 in ETH last week (now worth ~€4000) on sportsbetting.
It first was going to take 2 days.

Since then my withdrawal has been frozen, with the only answer to whats delaying it "the finance are accepting withdrawals in a queue". All this meanwhile i'm VIP level 3 with the advertisement of "lightning fast and instant withdrawals" as one of the perks.

I havent used any bonus for my winnings, and my KYC is also complete and successful since a week ago.

I've wrote to them numerous times on e-mail, no answer. They're live support just pushes me to the VIP manager that just tells me to wait.

What is there to be done?