Waiting for a VERY delayed withdrawal
A week for a crypto withdrawal? Really? 03/14/2024 07:26 PM was the date it was requested, and nothing has happened.
I have deposited and won up to €5000 in ETH last week (now worth ~€4000) on sportsbetting.
It first was going to take 2 days.
Since then my withdrawal has been frozen, with the only answer to whats delaying it "the finance are accepting withdrawals in a queue". All this meanwhile i'm VIP level 3 with the advertisement of "lightning fast and instant withdrawals" as one of the perks.
I havent used any bonus for my winnings, and my KYC is also complete and successful since a week ago.
I've wrote to them numerous times on e-mail, no answer. They're live support just pushes me to the VIP manager that just tells me to wait.
What is there to be done?
I have deposited and won up to €5000 in ETH last week (now worth ~€4000) on sportsbetting.
It first was going to take 2 days.
Since then my withdrawal has been frozen, with the only answer to whats delaying it "the finance are accepting withdrawals in a queue". All this meanwhile i'm VIP level 3 with the advertisement of "lightning fast and instant withdrawals" as one of the perks.
I havent used any bonus for my winnings, and my KYC is also complete and successful since a week ago.
I've wrote to them numerous times on e-mail, no answer. They're live support just pushes me to the VIP manager that just tells me to wait.
What is there to be done?