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Grand Fortune Casino - Payout Requested Weeks Ago, Still No Response or Updates

RESOLVED
Complaint Info
Disputed casino Grand Fortune Casino
Reason Delayed payment
Amount $ 130
Leo Canada Message
Posted on August 9, 2016

On 7/28 I requested a payout of $100 from a NDB Bonus after meeting all the wagering requirements. They only have wire transfer for payouts so I entered all my info as they required. It hasn't been updated on their site since I have requested it. Also when I emailed them to see if something was wrong and how long it would take I get no response and still haven't till this day. I have noticed a few complaints on AskGamblers so I thought it would be a great idea in order to get their attention.

AskGamblers
Posted on March 17, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Leo Canada Message
Posted on March 17, 2018

I have noticed others getting their complaint resolved, so I'm guessing Grand Fortune Casino is trying to come back and do whats right for everyone and get a second chance and get off the black list.

End of 2016 I won $100 using their bonus and met all requirements and verified all documents such as (Utility, ID, Bank Info, Card Info, etc). Then after my withdrawal got accepted, they said I needed to make a $30 verification deposit, so I sent $30 in Bitcoin so that they could send me $100 + verification deposit ($30) to my Bitcoin Wallet Address which was also verified with a rep. After almost a year of verifications, back and forth emails, verification deposits, phone call verifications, and long live chat sessions, they finally said ok in July 2017 and that verification is done and asked me to put a withdrawal request and send my Bitcoin Wallet Address to eft­@ca­sin­osu­ppo­rtc­ent­er.c­om. 

So basically at the end I ended up sending $30 for verification deposit and they were supposed to send $130 to my Bitcoin Wallet Address, but never did and after seeing they were Black Listed, I stopped wasting my time.

I will attach as much info as I can. A lot of the communication was through Live Chat as well.

Posted on March 20, 2018

Hi Leo--

I'm very sorry for the difficulties you've experienced with this.

You'll be pleased to know your payment was issued to your wallet, yesterday: 03/19 Paid $130(0.015255) Bitcoin for transaction #10804294. ;-)

All the very best,

Tawni

AskGamblers
Posted on March 21, 2018

Dear @Leo,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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