Hey @AskGamblers I need your help again.
On July 25th I joined The Grand Fortune Casino and was given a free chip bonus. I finished the wager requirements and after the extra funds were removed I was left with the max cash-out amount of 100$. I put in my withdrawal request the same day and 3 days later on the 28th it was denied because I didn’t have an active Bitcoin account; in other words, I needed to make a Bitcoin deposit first, or otherwise I would have to make the withdrawal request a bank wire.
So I talked to one of the agents and ran it all by him to make sure I understood correctly and was given the green light. I made a Bitcoin deposit of 21$ to play with and put in my coin draw Bitcoin withdrawal request for the 100$ on July 29th.
The casino's terms and conditions, states that all withdrawal will be reviewed and processed within 7 business days, and the payout be made within 7-10 business days.
I contacted the casino on the 8th of August to check the status and was briefly told there would be an escalation filed and to check back after 24 to 48 hours. I waited 3 days and contacted them on Aug 11 there was no update whatsoever, I was just told again that they’re gonna file an escalation and to check back after 24 to 48 hours. I waited again for 3 days and contacted them today on Aug 14th and was told I needed an alternative payment method, then the agent asked me for the bank information and included a bunch of required features the bank account needed for the wire.
I thought that was very strange considering the previous agent requested and verified my Bitcoin address in the conversation 3 days prior. Also, the agent couldn’t give me a reason for the request. I thought it was all kind of shady considering it wasn’t his department as he mentioned and that the withdrawal still needed to be approved by the casino before it could even be handled by the withdrawal/payout department.
I expressed my suspicion to the agent about the process and questioned why they couldn’t just approve the withdrawal first so that the payout department could just contact me if there was problems. After that, it just felt like he was stalling and giving me the run around to avoid processing the withdrawal idk maybe in hopes that I’d just forget or give up. He ended the chat by basically telling me either send the bank wire info or keep waiting and filed another “escalation”.
Luckily I emailed myself the transcript of the chat just before he deleted it cause I was unable to download it. Idk if he was trying to cover up my request or so they’re just wouldn’t be any proof of his sketchy request for my bank information. I’m not sure but I just want my withdrawal processed and approved so I could get my payout, and can you please help @AskGamblers
