Ag Awards

Grand Fortune Casino - Payout issues

Complaint Info
Disputed casino Grand Fortune Casino
Reason Delayed payment
Amount $ 292
Noumoans New Zealand Message
Posted on July 21, 2016

I asked for a payout and sent all necessary documents and received an email 12.07.16 stating:

Dear X X,
Your Payout of $ 292.50 USD for Account ID X has been authorized to be paid out. You will receive another email once you payment has been sent.
We thank you for your continued business and are always available if you should have any questions

After a week I contacted them and got an email stating that they have to ring me to confirm some details.
Really? So if I didn't make contact i would still be waiting for a payout that obviously still has not been processed.

Posted on July 23, 2016

Dear @Noumoans,

Please let us know if there's some update on your issue.

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