Complaint #294
Cool Cat Casino
Payment delays for over $8000
8 years ago
Hello, I have used Askgamblers in the recent past to resolve a $35,000 nonpayment issue and was very happy with Tawni's assistance and would like to enlist your services again.
Cool Cat has delayed approving withdrawals for over a month citing that they needed updated information. All information was current in May 2017 as I received a payout from Cool Cat in July/Aug. and was verified by a representative of Cool cat Neo Jefferson in early November. I was assured my withdrawals would be escalated after he verified that information was and had been current all along. One additional credit card was all that was requested and he said it was a 5 day approval process. Each time I inquired about delayed approvals, I was told again that I had missing information. I have sent the entire packet over again, and still am being asked for the same credit card information that's already been sent. Their approval process is supposed to be five days and it's already been 30 days. This is a stalling tactic to delay payment of the $8000+ that I have won on Cool Cat.
Finally after over a month of delays and stating they need more documents still, a $290 withdrawal has been approved. I have three withdrawals for $2500 and one for $500 that are still pending approval at almost a month out.
I am attaching my withdrawal screenshot to show the outstanding withdrawals that will continue to be delayed for months to come with additional stalling tactics. I am asking for ass gamblers assistance to make sure these withdrawals get approved and paid out in a timely manner. I was stalled for over nine months over my past complaint and don't want that to happen again.
Thank you in advance for your assistance, it is much appreciated.
Lori / Katylady99
Cool Cat has delayed approving withdrawals for over a month citing that they needed updated information. All information was current in May 2017 as I received a payout from Cool Cat in July/Aug. and was verified by a representative of Cool cat Neo Jefferson in early November. I was assured my withdrawals would be escalated after he verified that information was and had been current all along. One additional credit card was all that was requested and he said it was a 5 day approval process. Each time I inquired about delayed approvals, I was told again that I had missing information. I have sent the entire packet over again, and still am being asked for the same credit card information that's already been sent. Their approval process is supposed to be five days and it's already been 30 days. This is a stalling tactic to delay payment of the $8000+ that I have won on Cool Cat.
Finally after over a month of delays and stating they need more documents still, a $290 withdrawal has been approved. I have three withdrawals for $2500 and one for $500 that are still pending approval at almost a month out.
I am attaching my withdrawal screenshot to show the outstanding withdrawals that will continue to be delayed for months to come with additional stalling tactics. I am asking for ass gamblers assistance to make sure these withdrawals get approved and paid out in a timely manner. I was stalled for over nine months over my past complaint and don't want that to happen again.
Thank you in advance for your assistance, it is much appreciated.
Lori / Katylady99
Screenshot
