my name is Tomas Bursa. I've started to play at Golden Galaxy casino using their no-deposit bonus.
At first I have tried to withdraw the money without the deposit and casino replied:
We are really sorry for the inconvenience.
We are glad to inform you that the documents were received and approved.
Please note that the maximum that can be withdrawn from the free no deposit bonus is $125.
Also, in order to process it a minim deposit of $20 is necessary."
Than I made the first 20 USD verification deposit using my credit card and made a withdrawal of 125 USD.
That was on 30/05/2014 using their MasterCard withdrawal option.
Since that day no one contacted my, I have tried waiting long hours on their customer support chat and sent them multiple e-mails, still with no reply.
I know that the amount is not as high, but this is for me a principial matter and I want it solved.
With best regards
Red Ping Win Casino