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Golden Galaxy Casino - will not pay out money

RESOLVED
Complaint Info
Disputed casino Golden Galaxy Casino
Reason Delayed payment
Amount $ 125
Posted on June 28, 2014

I use 25 no deposit bonus and I turned the casino where the max. amount of money to withdraw 125 USD! Then I deposited with Mastercard as required by the casino before payment withdrawal. Then I verified the account and withdraw the money via bank transfer, because the other options I had no Skrill no NETeller, etc. .. .. but they have not been able to put nothing to do with my bank and they decided give me the money credited manually via Skrill!! then I got the last email from them, and then more are no longer responded to my email I sent almost every other day and wondered what they do for so long with my money! with this casino something is not right, because my withdrawal money has been going on since 19 April this year!

please if you can help me or give warning to the casino !!

Thanks

Posted on June 19, 2014

Hi There

Please would you email me directly and give me your username and specifics so i can look into it for you , right now i dont have much to go on, i am not sure if i am allowed to add my email address here, but you can send me your details on [email protected]­lde­nga­lax­ygr­oup.com

Thanks so much i will wait to hear from you

best
Liz

Posted on June 19, 2014

I want here to have an open conversation with you, since all people can see what's going on with you!

on the email you have written I can not send you any information because you had so far a lot of time that could solve the problem but apparently do not want to because they do not respond to my email!

my email in your casino is: < email removed >, user: 46R85421092


thanks

Posted on June 25, 2014

Good Day

Your payment was made please confirm receipt of this, so we can close this thread and if you need anything else in the future, please dont hesitate to contact me

Best Regards
Liz

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