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Grand Fortune Casino - Payment 4 months overdue

Complaint Info
Disputed casino Grand Fortune Casino
Reason Delayed payment
Superhero28 United Kingdom Message
Posted on April 10, 2017

I had a payout processed on the 31st December 2016. The money did not reach my account and I have since raised it thru the casino escalations process 3 times , sent many many emails and had many LiveChats only to be told a different delaying story every time varying from high numbers of requests, short delays, will be received within the week, finance department is closed etc. After 3 months I was asked to resend my ID documents due to change in casino ownership and which were confirmed received 31st March. I have had no further response via email about the documents. Now on 9th April I have been told that payouts take between 1 and 3 months. So now I am 4 months into the original delay and understand that I could wait another 3 months. This is unacceptable to me and I feel I am being deflected continuously with mis-information.

Posted on April 10, 2017

Dear @Superhero28,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on April 14, 2017

Dear Grand Fortune Casino,

Please let us know if there's some update regarding this case.

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