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Party City Casino - Dishonest/Withholding my Winnings

Complaint Info
Disputed casino Party City Casino
Reason Declined payment
Amount $ 1145
Posted on July 17, 2014

On 10/2/10 I opened an account with Party City Casino after being given a $100.00 free no deposit chip. I enjoyed my play there so I decided to make a deposit of $95.00. Before wagering, I chatted with their Live Help inquiring about new player bonuses. I explained to the rep. that I am a Video Poker and Let Em Ride Poker player. I was told about their newplayer 300. I was told it was a NO RESTRICTION - NO MAX CASHOUT bonus.

I asked what games were excluded. The rep typed back the games and Video Poker and Let Em Ride were not included in that listing. I wagered for about 3 hours and won approx $1145.00 I attempted to withdraw several times and was not allowed. I then called them and explained my situation. I was placed on hold and when the rep returned I was told that I had played restricted games. Not true.

I further explained that i went over the terms of the bonus via online chat and was fully understanding of the bonus i received, He placed me on hold again. When he returned he told me he had viewed the chat session but it was cut off due to "technical difficulties" (?) I asked him to check again. He did. I was then told a different story. I was told that it was a Slots and Keno bonus. I never play those games and would never redeem such a coupon. At this time i was tired of the lies so i told them that I would take this up with CDS. The rep told me to "calm down, there was no need to contact a 3rd party.

He told me to write the casino manager that the was sure that he would do something about the matter. I did so. Several times with no reply. I think what happened here was that Party City was under the impression that i was new to the online gaming world.

Little do they know, I have been wagering online for over 15 years, and i am a VIP at many RTG and RIVAL casinos.

Please assist me on this matter my winnings are 100%legitimate!!!!

Thank you very much.

Posted on October 15, 2010

10/02/2010 Richard: Hello, Welcome to Party City Casino!

[09:01:20] Annette1022: hello again richard i am ready to make my first deposit today pls give me th 300% bonus code along with the terms

[09:02:17] Richard: 300% No Restrictions Match

[09:02:18] Richard: Slot Machines, Keno, Bonus Bingo & Scratch Card Games Only

[09:02:18] Richard: No Playthrough

[09:02:18] Richard: No Max Cash-Out

[09:02:18] Richard: Redeem Code: NEWPLAYER300

[09:02:18] Richard: Deposit $50 or More

[09:03:35] Annette1022: ok i will deposit today

[09:03:49] Annette1022: ty

[09:06:08] Richard: Thank you for visiting our Casino. Please let me know if there's anything else I can assist you with

Posted on October 15, 2010

Nice attempt Party City. That chat has been edited! Just look at the time lapse between responses!!. If Party City doesnt work with me resolve this issue fairly,(One way would be to credit back my 95.00) I will go to CDS. I can see by another post here at that High Noon is pulling similar scams to void players winnings. I will fight this matter till there is a fair resolution!

Posted on October 15, 2010

Party City has given me my deposit plus my bonus to wager again. Fair enough.

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