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Party City Casino - Withdrawal delay

UNRESOLVED
Complaint Info
Disputed casino Party City Casino
Reason Delayed payment
Posted on May 16, 2014

Hi,

I have been playing with party city casino for years.On December 8th,2013 I won the jackpot.They owe me 5000.00 dollars since this date.Documents were good..Not sure what you can do to help but I would appreciate any help please.

Thank you,

Jennica

Posted on January 15, 2014

Dear Player:

Party City Casino processed your withdrawal for $1250 on 1/8/2014 8:21:07 PM and you should be receiving it soon.

We appreciate if you could inform us once payment has been received. Another payment is scheduled to be approved shortly. We will keep you updated.

Best regards

ReferCasino Affiliate Program

Posted on January 17, 2014

Hi,

Thank you for looking into this issue.My concern is I wtihdrew this money on December 12/2013 ([email protected]) This is all fed ex would allow.I am a vip vodka player which means I was allowed to withdraw 3000.00 a week. Party city declined those withdrawals and changed the amounts to [email protected] told this is all the processor could pay out? I told them they should have this written on their site.I was suppose to receive the first cheque for 1250.00 on January 15/2013 and another withdrawal was supposed to be appoved on January 13/2014. When I tried to contact them they said it would take another 2 weeks to receive the first cheque and the approval of the next cheque should be done soon but couldn't tell me when.I just felt I was getting the run around.I think because you got involved is why that first cheque was issued right away.Thank you.Haven't received that first cheque yet but I will keep you posted.

Thank you again,

Jennica

Posted on January 20, 2014

Dear jennica

The processor you have chosen does not allow the casino to send more than $2500.

We have been informed that a cash-out for $2500 has been approved on 1/20/2014 2:29:03 PM and will be processed shortly.

Please keep in mind that casino rules state that " In most cases, payments will be made within 7 to 10 business days of approval; however there could be slight delays from time to time. Party City Casino takes casino withdrawals very seriously and will get our players paid out as quickly" http:/­/ww­w.p­art­yci­tyc­asi­no.c­om­/ca­shi­er.php

Best Regards

Refercasino Affiliate Program

Posted on January 24, 2014

Dear Player

Your $900 payment has been processed today and you should be receiving it soon. The remaining $2500 payment will be processed shortly. Once it has been processed you will be notified accordingly.

Best Regards

ReferCasino Affiliate Program

Posted on January 24, 2014

Hi,

I received a cheque for 1210.01 on Jan 10/2013 that I need to wait 15 days to clear.Still waiting for the rest.

Thank you,

jennica

Posted on January 24, 2014

This is news to me.I guess time will tell.Not sure why pay out is less then the 5000.00 but I will take what I can get and be thankful.

Thank you,

jennica

Posted on January 28, 2014

Dear Player

A check for $2150 for your ($900 + $1250) payment has been sent. You should be receiving it shortly.

Best Regards

ReferCasino Affiliate Program

Posted on January 29, 2014

Hi,

Still waiting for 1st cheque to clear..Will I be sent an email again when this new cheque is issued so I can watch for it? P.O Box should be in the address so they don't leave it in my door..Safer if they brought it to the post office.

Thank you,

Jennica

Posted on February 3, 2014

Dear Player:

We would like to inform you that your last payment for $1250 has been processed. You should be receiving it shortly. Please confirm once check has been received.

Best Regards

Refercasino Affiliate Program

Posted on February 5, 2014

Hi,

Still waiting for 1st & 2nd cheque to clear.Haven't received 3rd and final cheque yet. Will keep you posted.

Thank you,

Jennica

Posted on February 7, 2014

Dear Player:

Please confirm once checks have cleared on your end.

Thanks

ReferCasino Affiliate Program

Posted on February 8, 2014

Hi,

First cheque funds won't be released until February 12,2014.Second cheque funds won't be released until February 26,2014.Third cheque I received today.Will be depositing on February 13,2014 after the first cheque is cleared.Was notified by your accounting department that the first cheque has cleared at your end but it takes my bank 15 business days to release the funds from the day of deposit. I will keep you posted.

Thank you,

Jennica

Posted on February 11, 2014

Dear Player:

We are glad to hear payments have been received. Please keep us informed once checks start clearing on your side.

Thanks

ReferCasino Affiliate Program

Posted on February 14, 2014

Hi,

First cheque cleared February 12,2014 as scheduled. Thank you very much.Second cheque is scheduled to clear February 26,2014. I will keep you posted.Third and final cheque scheduled to clear March 7,2014.

Thank you,

Jennica

Posted on February 17, 2014

Dear Player:

Please confirm once the last 2 checks have cleared.

Thanks in advance

ReferCasino Affiliate Program

Posted on February 19, 2014

Second cheque is scheduled to clear on February 26,2014. I will keep you posted.

Third cheque is scheduled to clear on March 7,2014.I will keep you posted.

Jennica

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