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Free chip after deposit


I played at Party city casino with free chip. I won some small money.But they didn't pay the winning money,because I never had deposited real money.

Ok. that was their rule. So I depsite and then played. I didn't win. And then I uesd free chip and I won some small money. They didn't pay me,too. I asked why did't pay me my winning money. They send me mail.

"Your Account

Dear Party City Member,

This is Tom with Party City Casino.

Unfortunately, you will not be able to cashout, as you have played free bonuses consecutively, which is against the casino rules.

Only one free bonus is allowed after or before a deposit. Therefore, all your winnings will be declared void.

For more information and immediate service, contact us via LIVE CHAT (24/7 Live support)

Have a great day, "

I sent to them the mail.

"Before winning with free chip!! I deposited.. You can see my record!! Yesterday, i checked my record!!!

Check my record!! "

They didn't answer...

Am I wrong??

Discussion

User name

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Party City Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

User name

 Anything to be added here?

User name

Dear Player

Rules are available on the site and as stated there and also when you download the casino: It is solely the Player's responsibility to regularly review our Terms and Conditions...

http:/­/ww­w.p­art­yci­tyc­asi­no.c­om­/ru­les.php

All the rules are available on the site to avoid players having misunderstandings

Best regards

Nicole S

User name loyalty-level-2

Ok, if you have that policy , you had to not allow other free chip during processing. You may wait customer mistake for saving your money. Am i wrong.?

Anyway you don't want pay the winning money by free chip. I don't want to argue with you..

I just stop using your casino.

Thank you for your try to saving your money..

Party City Casino Complaint Stats

Resolved 12 / 15
Avg. Amount $444
Avg. Complaint Duration 29 days
Avg. Response Time 3 days

Party City Casino Complaints

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