Complaint #553 Parimatch Casino

Withdrawal request for 270,64 AZN

By Elchin G.

8 months ago

Message on forum

Hello.Dear Askgamblers Team.

I am submitting this complaint regarding a 270,64 Azn withdrawal from Parimatch Casino.

The Casino informed me that the funds were successfully transferred to my card.

However, no such amount has been received in my bank account. I requested official proof of payment,including an ARN/RRN transaction reference number, but this has not been provided.

Despite my repeated requests and submission of supporting evidence, communication was eventually closed without resolving the issue. I have acted in good faith and fully cooperated through the process.

According to section 8 of Parimatch’s own dispute resolution policy, unresolved complaints my be escalated. Instead of allowing a transparent review, the operator terminated the dialogue. I respectfully ask Askgamblers to review this case,request official proof of payment from the Casino, and help facilitate a fair resolution.

I am also prepared to provide all supporting documents including bank statements and full communication records,upon request.

Thank you for assistance.

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ман.270

Discussion

AskGamblers

• Support Team

8 months ago

Dear all,

Following a careful review and consideration of all the information, details, and evidence presented by both parties during the complaint process, the AskGamblers Complaint Team has reached a conclusion. The Parimatch Casino management has presented sufficient evidence that the aforementioned amount was successfully paid to the player’s credit card.

Based on this information, and taking into account that the player's bank statement reflects these two transactions, the AskGamblers Complaint Team considers this case Resolved and Closed.

While we understand this might not be the outcome expected by the complainant, we would like to remind you that in the event of a disagreement with our decision, further assistance may be requested from the relevant regulatory body and/or the appointed ADR entity.

Elcin1964

• Azerbaijan

8 months ago

Dear AskGamblers Team,
I have previously provided five distinct pieces of evidence supporting my claim, yet the casino has deliberately ignored the most critical points, attempting to address only one minor detail with misleading information. I am now resubmitting my arguments, and I demand a transparent, point-by-point response to these serious allegations of system manipulation and document fabrication.
1. Bad-Faith Manipulation of Transaction History (Time Alteration):
I am providing original screenshots proving my withdrawal was initiated on 07.01.2026 at 17:01. Following my complaint, the casino manually altered my account history, shifting the timestamps 3 hours back (to 14:01) to match their false narrative. This proactive manipulation of player data is a grave violation of fair gaming practices.
2. Direct Admission of Failure by Official Staff (The "Smoking Gun"):
In the attached evidence, their support representative (Karina) explicitly states:
"Bu ödəniş uğursuz olub, həmin vaxt silinmə baş verməyib. Uğurlu silinmə məhz 20 yanvar tarixində olub." > (Translation: "This payment failed; no deduction occurred at that time. The successful deduction took place exactly on January 20th.")
This internal admission completely invalidates the casino's claim of a "successful payment on January 7th."
3. Intentional Fabrication of Receipts and Lack of RRN:
The "receipts" provided by Parimatch are sloppily falsified. A legitimate international bank transfer is impossible without a valid RRN (Retrieval Reference Number). The absence of this 12-digit mandatory identifier proves that these documents are not official bank records but rather manually edited files designed to deceive this investigation.
4. The 13-Day "In Processing" Logic Gap:
The casino’s claim of completion on 07.01 is logically impossible. My account status remained "In Processing" on 08.01 and 18.01, only moving to "Approved" on 20.01.2026. A transaction cannot be "settled" on the 7th while remaining "active" in the system for nearly two weeks thereafter.
5. Systematic Refusal to Provide Verifiable Proof:
Parimatch continues to provide unverified, cropped images instead of a standard bank-generated PDF confirmation. Their refusal to provide a verifiable document speaks volumes about the authenticity of their "proof."
My Demands for the Casino:
I request the AskGamblers team to hold Parimatch accountable for answering each point:
• Explain why their own support staff (Karina) contradicts the casino's official email response.
• Explain why the transaction stayed "In Processing" for 13 days after they claim it was paid.
• Explain the 3-hour timestamp manipulation that occurred only after I filed this complaint.
• Provide a verifiable, bank-generated PDF receipt with a valid RRN for the January 20th approval.
Failure to address these points individually will be considered a further admission of fraudulent behavior.
Sincerely:Elchin Gahramanov

AskGamblers

• Support Team

8 months ago

Dear @Elcin1964,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

8 months ago

Dear Customer,

Following your inquiry, our specialized department has conducted a thorough review of your transaction. Please find the detailed clarification regarding your payout below.

Transaction Timeline & Fees

Your payout was initiated at 14:01 and immediately sent for processing. It was successfully completed by the payment provider at 14:37 on January 7, 2026. The funds were credited to your account in two separate payments: 120 AZN and 150 AZN.
Please note that a processing fee of 0.64 AZN was withheld by the payment system. All such commissions are determined and deducted by the processing party responsible for the transfer.

Status Updates & Synchronization

We would like to clarify that transaction statuses in your history are updated only upon receiving final confirmation from the payment provider. Due to technical processing intervals, this information may not always appear in real-time. Consequently, the timestamp in your transaction history might not perfectly align with the actual moment of processing.

Verification Documents

Regarding the evidence provided: the screenshots we shared are official records from the payment provider’s side. Please be advised that these screenshots do not pertain to your personal bank cards. Furthermore, the video you provided from your own transaction history clearly displays these credits at the specified date and time, which serves as final confirmation that the funds have reached your account.

Best regards, Parimatch team

Parimatch Casino Complaint Stats

Resolved 286 / 370

Avg. Amount $2,342

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 179 out of 227 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Urgent Withdrawal Not Credited to Bank Account Ticket 39725458

I am writing to raise a serious concern regarding my ₹4,100 withdrawal, which was marked as successful on your platform but has still not been credited to my bank account.

Account Details:

User ID (UID): 550091379

Ticket ID: #39725458

Withdrawal Amount: ₹4,100

Transaction ID: 160178023

Ticket Status: Resolved

Despite providing the requested transaction details and bank statement, I have not received my withdrawal.

My complaint was marked as resolved 7 months ago, but the actual issue remains unresolved.

Unresolved

₹4,100

Deposit not received please check and verify

Dear Parimatch Support Team,

I am writing to report an issue regarding my deposit of ₹9,500. The payment was successfully completed through PhonePe, but the amount has not yet been credited to my Parimatch account.

Please find my transaction details below:

Parimatch ID: 449389704

- Deposit Amount: ₹9,500

- Payment Date: 24 October 2026

- Payment Time: 09:06 AM

- Payment Method: PhonePe (UPI)

- Transaction ID: T2610240906505829334089

- UTR Number: 105128013859

- Beneficiary Name: Rajmal Meena

Although the transaction status shows as successful in PhonePe, the deposit is still missing from my Parimatch account.

I have attached the payment screenshot as proof of the successful transaction.

I kindly request you to investigate this issue and credit the pending ₹9,500 to my Parimatch account as soon as possible.

Please look into this matter and provide me with an update at the earliest.

Thank you for your assistance and support.

Best regards,

Parimatch ID: 449389704

83h left

₹9,500

Withdrawal is blocked

My withdrawal was declined on October 17th, after which I was asked for further verification when I mailed them.

I have already provided them with the required details.

Now they are not replying to my mails from more than a week.

This is very unfair and predatory.

I have already provided the Aadhaar card and wallet statements; please look into this

84h left

$169

Still have not received my withdrawal money

I requested a withdrawal of 19,700 INR from my Parimatch account (ID: 153836383) on 7 September 2026 via Bank Transfer. Although the status inside the casino portal is marked as "Successful", the funds have not been credited to my bank account to this day, nearly 1 month later.

I have contacted Parimatch customer support multiple times through live chat, but have received no concrete solution.

They created support ticket 151308821, yet the status shows as successful in the system, while the money has still not arrived in my account.

I am providing my updated bank statement showing no incoming transfer for this amount (PDF Password: 9224000100034937). If withdrawals are not delivered on time, how can players trust the platform to play?

I request that the Parimatch team urgently investigate this matter and credit the money to my bank account immediately.

14h left

₹19,700

Withdrawl of 3000 IND not recieved

My name is ANKIT and currently I am facing issues in parimatch in withdrawals I have not faced issue in past but currently I am facing this problem i have not received my withdrawal amount in my bank account after withdrawal shown successfull in Parimatch i contact PARIMATCH customer service but they did not solved my problem yet they just create ticket on my issue I still not received my funds.

My game id related to withdrawal is. 523947990

And I am facing issue in one withdrawals 3,000. please solve my issue I want my amount.

I am attaching my pdf bank statement directly from my bank and other proofs..

Realetd ticket id 151809379

84h left

₹3,000

2 deposit and 1 withdrawal not received

Sir I made a withdrawal from my Parimatch account on 27 may 2026 but I did not received this withdrawal in my bank account so I contacted customer service and on 9 june 2026 customer service created a ticket on my issue but my issue not solved yet . I don't received my 18000 withdrawl amount yet in my bank account I provided bank statements multiple times .

And I made one deposit or 20000 on 8 june 2027 but I still didi not received this deposit in my PARIMATCH account I want to receive this deposit in my account.

And on 26 oct 2026 i made one more deposit of 5000 inr but still I did not received the deposit.

Ticket id realeated to withdrawl 107236379

20k deposit 114179389

5000 deposit ticket not created yet.

Parimatch id 921301332

I am attaching some proofs

11h left

₹43,000

Deposit is not credited by parimatch

Dear AskGamblers Complaints Team sir/mam,

I am a player of parimatch casino from past more than 1 year

My registered Player ID is 523947990.

On 25 october 2026, I made a deposit of rs 100 inr from my bank account (Account Number: 8054551592). On the platform's transaction history, this transaction is marked as "Failed".

the reund has still not been credited to my bank account. I have been waiting for many days without receiving my money.

I contacted Parimatch India Billing Support via live chat to resolve this issue. The support representative haven't heard my voice and stated that in this case please provide us their upi id without xxx . But as per RBI guidelines neither my bank nor 3rd party bank Paytm disclose the upi id by stated that due to RBI policy we can provide you receiver upi id for security reasons. Hence I provide them my bank statement but they deliberately close the chat section.

To support my claim, I have attached the proof in complaint registered with it .

My official bank account statement covering the period from 25 october 2026 up to today, showing that 1000 inr goes to parimatch payment partner kanhiya has occurred.

I have already waited for several days. I strictly request that my pending deposit of rs 1000 INR be credited to my gaming account immediately.

I kindly request the AskGamblers team to intervene and help me get my funds released directly to my gaming account.

Thank you for your assistance.

Player ID: 523947990

Resolved

₹1,000

Withdrawal not received for over a month

User ID: 401915938

Dear ask gamblers Team,

I would like to file a complaint against Parimatch regarding two withdrawals that have not been credited to my bank account.

Withdrawal Details:

1. ₹9,000 – 3 October 2026
2. ₹5,000 – 3 October 2026

Both withdrawals are showing as Successful in my Parimatch transaction history. However, I have not received either amount in my bank account.

It has now been more than a month, and the issue remains unresolved.

I have contacted Parimatch customer support multiple times and provided my bank statement for verification.

The cases were escalated to their relevant departments:

- ₹9,000 – Ticket #151485448
- ₹5,000 – Ticket #151492083

Bank Statement PDF Password: 9873000100073264

Despite these escalations, I have not received my money or a satisfactory resolution.

I request ask gamblers to investigate this matter and help me recover my missing withdrawals.

I can provide screenshots of my transaction history, support conversations, and bank statements as evidence.

Thank you for your assistance.

Resolved

₹14,000

Pending payment since 1 oct

My name is hrithik and currently I am facing issues in parimatch in withdrawals I have not faced issue in past but currently I am facing this problem inhave not received my withdrawal amount in my bank account after withdrawal shown successfull in Parimatch i contact PARIMATCH customer service but they did not solved my problem yet they just create ticket on my issue I still not received my funds

My game id related to withdrawal is. 745193457

And I am facing issue in three withdrawals 95600,10000,5000 please solve my issue I want my amount.

I am attaching my pdf bank statement directly from my bank and other proofs.

Pdf is password attached and password is 6410001500015920

Realetd ticket ids 150398845, 150403201, 150410612

Resolved

₹24,560

Withdrawal and deposit issue

I have not received my withdrawal amount of 5000 INR since 25 September sir please give me my withdrawal amount

My player ID is = 339539084

Ticket IDs are = 35037784, 150189019, and 106325759

I am attaching all the proofs here for a better solution and understanding regarding this matter

I am sharing my bank statement from the date of withdrawal to Today for a better solution.

Please give me my balance

Pdf PASS is = RAJUYADAV29082006

84h left

₹7,500