Complaint #553 Parimatch Casino

Withdrawal request for 270,64 AZN

By Elchin G.

8 months ago

Message on forum

Hello.Dear Askgamblers Team.

I am submitting this complaint regarding a 270,64 Azn withdrawal from Parimatch Casino.

The Casino informed me that the funds were successfully transferred to my card.

However, no such amount has been received in my bank account. I requested official proof of payment,including an ARN/RRN transaction reference number, but this has not been provided.

Despite my repeated requests and submission of supporting evidence, communication was eventually closed without resolving the issue. I have acted in good faith and fully cooperated through the process.

According to section 8 of Parimatch’s own dispute resolution policy, unresolved complaints my be escalated. Instead of allowing a transparent review, the operator terminated the dialogue. I respectfully ask Askgamblers to review this case,request official proof of payment from the Casino, and help facilitate a fair resolution.

I am also prepared to provide all supporting documents including bank statements and full communication records,upon request.

Thank you for assistance.

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ман.270

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

Following a careful review and consideration of all the information, details, and evidence presented by both parties during the complaint process, the AskGamblers Complaint Team has reached a conclusion. The Parimatch Casino management has presented sufficient evidence that the aforementioned amount was successfully paid to the player’s credit card.

Based on this information, and taking into account that the player's bank statement reflects these two transactions, the AskGamblers Complaint Team considers this case Resolved and Closed.

While we understand this might not be the outcome expected by the complainant, we would like to remind you that in the event of a disagreement with our decision, further assistance may be requested from the relevant regulatory body and/or the appointed ADR entity.

Elcin1964

• Azerbaijan

7 months ago

Dear AskGamblers Team,
I have previously provided five distinct pieces of evidence supporting my claim, yet the casino has deliberately ignored the most critical points, attempting to address only one minor detail with misleading information. I am now resubmitting my arguments, and I demand a transparent, point-by-point response to these serious allegations of system manipulation and document fabrication.
1. Bad-Faith Manipulation of Transaction History (Time Alteration):
I am providing original screenshots proving my withdrawal was initiated on 07.01.2026 at 17:01. Following my complaint, the casino manually altered my account history, shifting the timestamps 3 hours back (to 14:01) to match their false narrative. This proactive manipulation of player data is a grave violation of fair gaming practices.
2. Direct Admission of Failure by Official Staff (The "Smoking Gun"):
In the attached evidence, their support representative (Karina) explicitly states:
"Bu ödəniş uğursuz olub, həmin vaxt silinmə baş verməyib. Uğurlu silinmə məhz 20 yanvar tarixində olub." > (Translation: "This payment failed; no deduction occurred at that time. The successful deduction took place exactly on January 20th.")
This internal admission completely invalidates the casino's claim of a "successful payment on January 7th."
3. Intentional Fabrication of Receipts and Lack of RRN:
The "receipts" provided by Parimatch are sloppily falsified. A legitimate international bank transfer is impossible without a valid RRN (Retrieval Reference Number). The absence of this 12-digit mandatory identifier proves that these documents are not official bank records but rather manually edited files designed to deceive this investigation.
4. The 13-Day "In Processing" Logic Gap:
The casino’s claim of completion on 07.01 is logically impossible. My account status remained "In Processing" on 08.01 and 18.01, only moving to "Approved" on 20.01.2026. A transaction cannot be "settled" on the 7th while remaining "active" in the system for nearly two weeks thereafter.
5. Systematic Refusal to Provide Verifiable Proof:
Parimatch continues to provide unverified, cropped images instead of a standard bank-generated PDF confirmation. Their refusal to provide a verifiable document speaks volumes about the authenticity of their "proof."
My Demands for the Casino:
I request the AskGamblers team to hold Parimatch accountable for answering each point:
• Explain why their own support staff (Karina) contradicts the casino's official email response.
• Explain why the transaction stayed "In Processing" for 13 days after they claim it was paid.
• Explain the 3-hour timestamp manipulation that occurred only after I filed this complaint.
• Provide a verifiable, bank-generated PDF receipt with a valid RRN for the January 20th approval.
Failure to address these points individually will be considered a further admission of fraudulent behavior.
Sincerely:Elchin Gahramanov

AskGamblers

• Support Team

7 months ago

Dear @Elcin1964,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

7 months ago

Dear Customer,

Following your inquiry, our specialized department has conducted a thorough review of your transaction. Please find the detailed clarification regarding your payout below.

Transaction Timeline & Fees

Your payout was initiated at 14:01 and immediately sent for processing. It was successfully completed by the payment provider at 14:37 on January 7, 2026. The funds were credited to your account in two separate payments: 120 AZN and 150 AZN.
Please note that a processing fee of 0.64 AZN was withheld by the payment system. All such commissions are determined and deducted by the processing party responsible for the transfer.

Status Updates & Synchronization

We would like to clarify that transaction statuses in your history are updated only upon receiving final confirmation from the payment provider. Due to technical processing intervals, this information may not always appear in real-time. Consequently, the timestamp in your transaction history might not perfectly align with the actual moment of processing.

Verification Documents

Regarding the evidence provided: the screenshots we shared are official records from the payment provider’s side. Please be advised that these screenshots do not pertain to your personal bank cards. Furthermore, the video you provided from your own transaction history clearly displays these credits at the specified date and time, which serves as final confirmation that the funds have reached your account.

Best regards, Parimatch team

Parimatch Casino Complaint Stats

Resolved 275 / 357

Avg. Amount $2,420

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 171 out of 217 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Missing withdrawal tickets and unpaid withdrawals

Hello AskGamblers

I would like to file a complaint against Parimatch casino regarding three withdrawals totaling ₹31,000.

Player ID: 111484138

The three withdrawals are:

- ₹10,000 on 10 August 2026

- ₹15,000 on 11 August 2026

- ₹6,000 on 11 August 2026

In my Parimatch ticket section, only the ₹6,000 ticket is visible. The tickets for ₹10,000 and ₹15,000 are missing. Despite repeatedly requesting assistance from chat support, the issue remains unresolved.

The support agent provided two additional ticket numbers in chat but did not clarify which ticket corresponds to which withdrawal amount.

Furthermore, I have not received these withdrawal amounts in my bank account for a long time.

I am attaching my SBI bank statement up to the present date, along with screenshots of the withdrawal records and support conversation.

Support Ticket IDs:

- 146173788

- 146174840

- 146175008

SBI Bank Statement Password: 53553010179

I request that AskGamblers investigate this matter, help verify the withdrawal transactions, and assist me in obtaining a clear explanation and resolution from Parimatch.

Thank you for your assistance.

76h left

₹31,000

Withdrawal showing Successful but 21000 INR still missing from bank account

Dear AskGamblers Complaints Team

I am writing to submit a formal complaint regarding an unresolved withdrawal issue with Parimatch casino.

My registered Player ID is 831601004.

On 9 October 2026, I requested a bank transfer withdrawal of 21,000 INR to my registered bank account (Account Number: 65598100001592). On the platform's transaction history, this withdrawal is marked as "Successful".

However, the funds have still not been credited to my bank account. I have been waiting for many days without receiving my money.

I contacted Parimatch India Billing Support via live chat to resolve this issue. The support representative created a support ticket with ID: 145723104 and stated that the case had been escalated to their specialist team. Despite waiting, I have not received any concrete update, valid proof of payment, or the payout in my account.

To support my claim, I have attached the following evidence:

Screenshots showing my verified Parimatch account ID and profile.

Screenshot of the withdrawal transaction details and status marked as Successful (where transaction details are clearly visible).

Screenshot of the live chat interaction confirming Ticket ID 145723104.

My official Bank of Baroda account statement covering the period from 8 October 2026 up to today, showing that no credit of 21,000 INR has occurred.
Pdf Password= JATI95833

I have already waited for several days. I strictly request that my pending withdrawal of 21,000 INR be directly transferred and credited to my bank account immediately.

I kindly request the AskGamblers team to intervene and help me get my funds released directly to my bank account.

Thank you for your assistance.

Virenbhai Jatiya
Player ID: 831601004

Resolved

₹21,000

Deposit and withdrawal and vip manager issue

Betting id 125801144

I am level 19th vip player..I made a deposit of 20000, 10000 and 4500 deposit on 09/10/2026,they have not credited with it and it's been pending ,my vip manager said tickets were Raised

I made a withdrawal of 20000 INR on 05/10/2026 it's not credited, and withdrawal of 10934 requested on 07/10/2026 is not credited, my vip manager saying tickets were raised

Complaint Title: Parimatch VIP Manager Mishandled My USDT Deposit Evidence and Refused My Request for a Manager Change

Complaint:

I am a VIP player at Parimatch and have been dealing with my assigned VIP manager regarding my account, deposits, and bonus-related concerns. I am extremely dissatisfied with the way my concerns have been handled.

On 7 October 2026, I transferred approximately 1,510 USDT to the Parimatch USDT deposit address using the BSC/BEP-20 network. I have attached the Binance withdrawal confirmation showing the completed transaction, along with a screenshot of the corresponding Parimatch deposit address.

Instead of properly reviewing the evidence and helping me resolve my concern, my VIP manager disputed the nature of the screenshot and referred to a withdrawal of 1,515 USDT. The conversation became unnecessarily frustrating, and I had to repeatedly explain that I was not reporting a problem with receiving a withdrawal. I have provided the relevant screenshots so that the facts can be independently reviewed.

I also requested a change of VIP manager because I had lost confidence in the assistance being provided. My request was immediately declined, without what I consider an adequate explanation or a satisfactory review of my concerns.

Furthermore, despite my VIP status and my requests for bonus assistance, I was informed that no bonus could be provided and that I should try again after approximately 50–75 days. I have also experienced a significant financial loss of approximately ₹18 lakh in a single day, which has added to my frustration. I understand that bonuses may be subject to terms and eligibility, but I expect clear communication and professional treatment from the VIP support team.

Resolution requested:

1. A review of the deposit-related conversation and the transaction evidence by Parimatch's senior support team.
2. A review of my request to change my VIP manager and a written explanation of the decision.
3. A clear explanation of the bonus eligibility decision and the stated 50–75-day waiting period.
4. A review of whether my VIP account has received the support and treatment promised under the applicable VIP programme.

I would appreciate a fair, transparent response from Parimatch and a resolution based on the evidence rather than repeated dismissals of my concerns.

86h left

₹65,434

Deliberately blocked by withdrawal stating pending verification

I am not able to withdraw due to some untoward pending verification.

I had in the past done withdrawal 100 times but since Friday they said pending verification.

I wrote an email providing my details such as selfie and document. They do not check it and keep mentioning my withdrawal is absolutely fine.

I gave screenshots of error but they do not check and give standard copy paste answers.

63h left

₹50,207

Parimatch Self Exclusion and Permanent Account Closure

Dear AskGamblers Team,

I am writing to seek your assistance in permanently closing my Parimatch account.

I have contacted Parimatch customer support multiple times, requesting that my account be permanently closed. However, their support team has repeatedly directed me to email [email protected], which appears to be non-functional, as my emails keep bouncing back. I have attached screenshots of the email delivery failures for your reference.

Despite my repeated attempts, Parimatch has failed to address my request or provide a workable solution. This is becoming a serious concern for me, and I urgently need my account to be permanently closed and unsubscribed from all communications or offers that they have through the self Exclusion right that I have under responsible gambling

I would sincerely appreciate your intervention in helping me resolve this matter and ensuring that Parimatch takes the necessary action to permanently shut down my account. If permanent closure is not immediately possible, I request that my account be blocked and my access to the platform restricted without further delay.

My account details are provided below:

< personal information removed >

Parimatch ID: 185110353

I am happy to provide any additional information or documentation required to verify my identity and facilitate the closure of my account.

Parimatch Team: I request that you treat this matter as urgent and help ensure that my account is permanently closed at the earliest and unsubscribe me from all communicatios. Anyways i have zero balance at the moment

Thank you for your time and assistance. I look forward to your response.

Kind regards,

< full name removed >

87h left

Failed to credit ₹3,140 withdrawal within the stated 24-hour timeframe

Player ID: 222037837

I am filing this complaint against Parimatch regarding an unresolved withdrawal of ₹3,140 that has not been credited to my bank account within the stated withdrawal processing timeframe of 24 hours.

According to my Parimatch transaction history, I initiated the withdrawal on 8 October 2026 at 14:12. The transaction is still showing as “In processing,” and the funds have not been credited to my bank account.

Withdrawal details:

* Withdrawal amount: ₹3,140 INR

* Withdrawal date and time: 8 October 2026, 14:12

* Transaction ID: 700000…9553 (partially displayed in the screenshot)

* Withdrawal method: Bank Transfer

* Bank account reference displayed: 8242857891

* Current status: In processing

Parimatch states that the normal withdrawal processing timeframe is 24 hours. I expect the operator to adhere to its stated timeframe or provide a clear, evidence-based explanation for the delay. Keeping a withdrawal pending without crediting the funds or providing a satisfactory explanation is unacceptable.

I request AskGamblers to review this case and assist me in obtaining a resolution from Parimatch. I want the operator to investigate the transaction immediately, confirm the exact status of my withdrawal, and release the full ₹3,140 to my bank account without further unnecessary delay.

If the payment has already been processed, I request the operator to provide the transaction reference or other verifiable payment confirmation so that I can trace it with my bank.

I am attaching a screenshot of the withdrawal status as supporting evidence. I expect a clear response and a definite resolution rather than generic instructions to wait.

Desired resolution: Credit the pending ₹3,140 withdrawal to my bank account and provide confirmation of the completed payment.

Resolved

₹3,140

Deposit no reflecting till now

I deposited ₹2,000 on 15 September 2026, but the amount has still not been credited to my account.

It has been 24 days, and I am extremely disappointed with this delay.

Please investigate this transaction urgently and provide a clear status update along with a confirmed resolution timeline.

I do not want another generic response asking me to wait. If the deposit has failed, please initiate the refund immediately. I expect a proper resolution to this issue without any further delay.

User number 822723405

Rejected

₹2,000

100000 INR deposit not credited

I have deposited 100000 at 3 oct it debited from my phone pay, and payment not made in parimatch it's shows decline.

I have contacted same time they told will get money with in 3 days.

Still didn't get the money to my account or Parimatch account.

My game ID: 560913484.

I have faced the same issue previously, please solve it

Resolved

₹100,000

Systematic withdrawal delays and forced cancellations by Parimatch

I am filing this formal complaint against Parimatch regarding systematic and predatory withdrawal rejections.

Over a period of time, multiple withdrawal requests submitted from my account were kept pending for hours and then repeatedly declined or canceled without any valid explanation. This deliberate delay tactic forces funds back into the wallet and creates immense pressure to re-wager.

I have completely stopped playing on this account to maintain zero account activity. I have attached screenshots of various canceled/declined withdrawal requests as proof.

I request AskGamblers to intervene, investigate these unfair practices, and assist in resolving this matter.

Player ID: 723836950

Registered Email: < email removed >

Resolved

₹16,400

3500 deposit declined on Parimatch ID 831601004

Hi team,

I need help regarding a deposit issue on Parimatch.

On October 2 at 10:10 AM, I deposited ₹3,500 using PhonePe. The payment was successful on my end, but Parimatch marked it as "Declined".

I’ve been trying to get support on the website, but no live agents are available.

Details:
User ID: 831601004
Amount: ₹3,500
PhonePe Txn ID: T2610021010169774569258
Bank UTR: 841365696541

I've attached the PhonePe receipt and Parimatch screenshots. Please help credit this amount to my account.

Resolved

₹3,500