Complaint #553 Parimatch Casino

Withdrawal request for 270,64 AZN

By Elchin G.

3 months ago

Hello.Dear Askgamblers Team.

I am submitting this complaint regarding a 270,64 Azn withdrawal from Parimatch Casino.

The Casino informed me that the funds were successfully transferred to my card.

However, no such amount has been received in my bank account. I requested official proof of payment,including an ARN/RRN transaction reference number, but this has not been provided.

Despite my repeated requests and submission of supporting evidence, communication was eventually closed without resolving the issue. I have acted in good faith and fully cooperated through the process.

According to section 8 of Parimatch’s own dispute resolution policy, unresolved complaints my be escalated. Instead of allowing a transparent review, the operator terminated the dialogue. I respectfully ask Askgamblers to review this case,request official proof of payment from the Casino, and help facilitate a fair resolution.

I am also prepared to provide all supporting documents including bank statements and full communication records,upon request.

Thank you for assistance.

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ман.270

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

Following a careful review and consideration of all the information, details, and evidence presented by both parties during the complaint process, the AskGamblers Complaint Team has reached a conclusion. The Parimatch Casino management has presented sufficient evidence that the aforementioned amount was successfully paid to the player’s credit card.

Based on this information, and taking into account that the player's bank statement reflects these two transactions, the AskGamblers Complaint Team considers this case Resolved and Closed.

While we understand this might not be the outcome expected by the complainant, we would like to remind you that in the event of a disagreement with our decision, further assistance may be requested from the relevant regulatory body and/or the appointed ADR entity.

Elcin1964

• Azerbaijan

3 months ago

Dear AskGamblers Team,
I have previously provided five distinct pieces of evidence supporting my claim, yet the casino has deliberately ignored the most critical points, attempting to address only one minor detail with misleading information. I am now resubmitting my arguments, and I demand a transparent, point-by-point response to these serious allegations of system manipulation and document fabrication.
1. Bad-Faith Manipulation of Transaction History (Time Alteration):
I am providing original screenshots proving my withdrawal was initiated on 07.01.2026 at 17:01. Following my complaint, the casino manually altered my account history, shifting the timestamps 3 hours back (to 14:01) to match their false narrative. This proactive manipulation of player data is a grave violation of fair gaming practices.
2. Direct Admission of Failure by Official Staff (The "Smoking Gun"):
In the attached evidence, their support representative (Karina) explicitly states:
"Bu ödəniş uğursuz olub, həmin vaxt silinmə baş verməyib. Uğurlu silinmə məhz 20 yanvar tarixində olub." > (Translation: "This payment failed; no deduction occurred at that time. The successful deduction took place exactly on January 20th.")
This internal admission completely invalidates the casino's claim of a "successful payment on January 7th."
3. Intentional Fabrication of Receipts and Lack of RRN:
The "receipts" provided by Parimatch are sloppily falsified. A legitimate international bank transfer is impossible without a valid RRN (Retrieval Reference Number). The absence of this 12-digit mandatory identifier proves that these documents are not official bank records but rather manually edited files designed to deceive this investigation.
4. The 13-Day "In Processing" Logic Gap:
The casino’s claim of completion on 07.01 is logically impossible. My account status remained "In Processing" on 08.01 and 18.01, only moving to "Approved" on 20.01.2026. A transaction cannot be "settled" on the 7th while remaining "active" in the system for nearly two weeks thereafter.
5. Systematic Refusal to Provide Verifiable Proof:
Parimatch continues to provide unverified, cropped images instead of a standard bank-generated PDF confirmation. Their refusal to provide a verifiable document speaks volumes about the authenticity of their "proof."
My Demands for the Casino:
I request the AskGamblers team to hold Parimatch accountable for answering each point:
• Explain why their own support staff (Karina) contradicts the casino's official email response.
• Explain why the transaction stayed "In Processing" for 13 days after they claim it was paid.
• Explain the 3-hour timestamp manipulation that occurred only after I filed this complaint.
• Provide a verifiable, bank-generated PDF receipt with a valid RRN for the January 20th approval.
Failure to address these points individually will be considered a further admission of fraudulent behavior.
Sincerely:Elchin Gahramanov

AskGamblers

• Support Team

3 months ago

Dear @Elcin1964,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

3 months ago

Dear Customer,

Following your inquiry, our specialized department has conducted a thorough review of your transaction. Please find the detailed clarification regarding your payout below.

Transaction Timeline & Fees

Your payout was initiated at 14:01 and immediately sent for processing. It was successfully completed by the payment provider at 14:37 on January 7, 2026. The funds were credited to your account in two separate payments: 120 AZN and 150 AZN.
Please note that a processing fee of 0.64 AZN was withheld by the payment system. All such commissions are determined and deducted by the processing party responsible for the transfer.

Status Updates & Synchronization

We would like to clarify that transaction statuses in your history are updated only upon receiving final confirmation from the payment provider. Due to technical processing intervals, this information may not always appear in real-time. Consequently, the timestamp in your transaction history might not perfectly align with the actual moment of processing.

Verification Documents

Regarding the evidence provided: the screenshots we shared are official records from the payment provider’s side. Please be advised that these screenshots do not pertain to your personal bank cards. Furthermore, the video you provided from your own transaction history clearly displays these credits at the specified date and time, which serves as final confirmation that the funds have reached your account.

Best regards, Parimatch team

Parimatch Casino Complaint Stats

Resolved 192 / 266

Avg. Amount $2,904

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Deposit miasing

My deposit of ₹7,499.87 is still missing from my Parimatch account. My Parimatch User ID is 728246048. The payment was successfully completed on 02 June 2026 at 01:15 AM, and the amount was deducted from my bank account. The UPI Reference Number is 307240802366. However, the funds have not been credited to my Parimatch balance. I have already provided payment proof and transaction details to Parimatch support, but the issue remains unresolved. I kindly request AskGamblers to investigate this matter and help me receive my missing deposit as soon as possible.

92h left

₹7,500

Withdrawal not received and customer service not helpful

Hi, my name is < first name removed > I am using this platform for a long time. Recently, I faced a withdrawal issue in my account.

Ticket id linked to my withdrawals

#106631751.

#106633658

#106634271

I make withdrawals but I have not received in my Bank account and customer service creates tickets on my behalf for solution, but they haven't solved my issue yet.

I am expecting that they will solve my problem very fast.

Parimatch is a big and genuine platform but they do this I am not expecting this.

Although withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹9250 and ₹8900 and 6250 have still not been received in my bank account.

95h left

₹24,400

Player id 412063968 Account blocked and withdrawal of 24000 after 4 years of loyal service

player id 412063968

Account blocked and withdrawal of ₹24,000 pending after 4 years of loyal service. Complaint Text: Hello, AskGamblers Team, I am writing to file a formal complaint against Parimatch. I have been a loyal and verified user of this sportsbook for the past 4 years without any major issues. In March 2026, I deposited ₹20,000 into my Parimatch account. I played responsibly and won an additional ₹4,000, bringing my total balance to ₹24,000. However, when I placed a withdrawal request for my funds, Parimatch blocked my withdrawal and restricted my account access. I have not violated any terms and conditions, and my identity has been verified on this platform for years. Holding my deposited money and legitimate winnings without a valid reason is unfair. I request the AskGamblers team to look into this matter and help me get my account unblocked so I can withdraw my rightful amount of ₹24,000. Thank you.

50h left

₹24,000

Withdrawal not received multiple follow up with customer service

Ticket id 100705651, 100705760, and 100707227

I made withdrawal request but I have not received my withdrawal amount yet. Customer service tells me that we are waiting for a reply from the billing department. Now, many months have passed but I have not received my withdrawal amount.

Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.

91h left

₹30,000

Missing UPI Deposits Not Credited to Betting Account or Refunded to Bank

I am submitting this complaint against Parimatch regarding two successful UPI deposits that have neither been credited to my casino/sportsbook balance nor returned to my bank account. Despite providing indisputable financial proof, the customer support team has failed to offer a proper resolution.On May 30, 2026, and June 3, 2026, I initiated two separate deposit transactions via UPI. Both transactions were successfully debited from my bank accounts, but my Parimatch account balance remains unchanged. Transaction Details:Transaction 1:Amount: ₹4,999.32 Date & Time: 30 May 2026, 12:44 AM Paid To: Qaafiz Tariq (UPI ID: jkbmerc00792859@jkb) UPI Reference No (RRN): 307056649621 Bank Account: Kotak Mahindra Bank (A/C ending in 3698) Evidence Attached: Please see the official bank statement file "WhatsApp Image 2026-06-04 at 06.31.21.jpeg" (showing the clear debit under line item #6) and the corresponding digital receipt. Transaction 2:Amount: ₹1,500.00 Date & Time: 03 Jun 2026, 2:44 am Paid To: Mr Manikandan (UPI ID: manikandan140@ptyes) UPI Transaction ID: 615489531152 Google Transaction ID: CICAgNiJiKioNw Bank Account: Saraswat Bank Evidence Attached: Please see the payment confirmation screenshot file "proof5000 and proof1500". The Issue:I have reached out to Parimatch customer support multiple times and shared my official bank statements showing that these funds successfully left my accounts. However, I continue to receive repetitive, automated, or unhelpful responses. It has been several days, and the casino has neither located my funds to credit them to my profile nor initiated a reverse payout to my bank accounts. Since the money has clearly been received by Parimatch's designated payment gateways, I request the AskGamblers team to intervene.Desired Resolution:I want Parimatch to either immediately credit the total missing amount of ₹6,499.32 to my betting account or issue a full refund back to my respective bank accounts.

91h left

₹6,499

Withdrawal amount 33900 is not received

My withdrawal of ₹33,900 was marked as completed by Parimatch approximately 3 days ago. Support informed me that withdrawals via IMPS normally take around 24 hours, but the funds have still not reached my bank account.

I have repeatedly requested the UTR/reference number, but support states that the case is still with the billing/payment team and no UTR has been provided.

The funds have neither been credited to my bank account nor returned to my wallet balance. I have attached screenshots of the support conversations and would appreciate a review of the case.

Amount of the transaction
33900
Status of your transaction
Success
Transaction ID
178318340
Order ID
196954358
Type:
Withdrawal
Payment method
pv_IMPS
Transaction was created on
27/05/2026
10:32:06 UTC+0 time

ID - 201664537

I have attached my bank statement also.

Resolved

₹33,900

Withdrawal not credit even after passing of timeline

Hi Team,

I am writing to raise a complaint regarding two withdrawal transactions from my PariMatch account that are showing as successful/completed on the platform, but the funds have still not been credited to my bank account.

Below are the transaction details:

1. Withdrawal Amount: ₹3,000

Request Date & Time: 23 May 2026, 20:19

Withdrawal Completion Date: 24 May 2026, 10:45

Transfer Method: Bank Transfer

Bank Account: < account number removed >

2. Withdrawal Amount: ₹5,000

Request Date & Time: 24 May 2026, 17:43

Withdrawal Completion Date: 25 May 2026, 14:49

Transfer Method: Bank Transfer

Bank Account: < account number removed >

My account details are as follows:

Player ID: 605215262

< personal details removed >

Although both withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹3,000 and ₹5,000 have still not been received in my bank account.

I request you to kindly investigate this issue urgently and provide resolUtion. I have also raised ticket with them but both the tickets are still open without any resolution. The ticket no are as follows:

Ticket id - 103627652, this is for INR 3000

Ticket id - 104154921. This is for INR 5000

I request that you to reverse the amounts back to my PariMatch wallet immediately.

I have also attached the bank statement till date for confirmation, along with screenshots of the withdrawal transactions and account details for reference.

Kindly resolve this matter at the earliest.

90h left

₹8,000

Made a deposit of 1355 USDT but website denies it

Made a cryptodeposit of 1337 USDT to Parimatch website.

The address network everything is correct even the payment made shows success at block chain but website denies straightaway.

It was my last bit of money
The txn address was -
The deposit address which i got from site was - 0xf12d388bd007f142a8d638b506f9fbc0488c9f26
The txn id - 0x2f037d0c153a92c6e7759514b0b07e8df64ab87881e3465c0d59163d86bf5687
I have attached ss of my binance through which payment was made and block chain which shows success.
Any further proof require will be submitted

Resolved

Three withdrawals not received since May 13th

I am using this platform form very long time, and everything is good, but recently, I have not received my three withdrawals dated 14 May, 15 May, and 13 May 2026. Today, 10 days have passed, and the withdrawal has not been received.

Ticket id is = 103288877, 103285710, 103351391

And amount is 10030, 5350, and 9910

I wanted the AskGamblers team to intervene in this matter and solve my issue.

Every time I contact customer service, they tell me that we are working on your request, but my issue has not been solved yet.

Thanks in advance to both parties. I am providing a screenshot below.

90h left

₹23,250

Withdrawal of 50000 not credited

I am filing a complaint against Parimatch regarding a pending withdrawal of INR 50,000.

The withdrawal was marked as “successful” on their platform, however the funds were never credited to my bank account. I have already checked with my bank multiple times and there is no incoming transaction or pending settlement related to this withdrawal.

I have contacted Parimatch support repeatedly and provided them with multiple notices and follow-ups regarding this issue, but the matter still remains unresolved. Despite their system showing the payment as completed, they have failed to provide proper proof of transfer such as a valid UTR/reference number that can be verified by the bank.

This delay and lack of resolution is extremely frustrating. I request AskGamblers to intervene and help resolve this matter by ensuring that either:

1. The INR 50,000 withdrawal is successfully credited to my bank account, or

2. The amount is returned back to my Parimatch balance immediately.

I am willing to provide screenshots, transaction history, communication records, and bank statements if required.

Account id- 737915913

< personal information removed >

Resolved

₹50,000