Complaint #553 Parimatch Casino

Withdrawal request for 270,64 AZN

By Elchin G.

7 months ago

Message on forum

Hello.Dear Askgamblers Team.

I am submitting this complaint regarding a 270,64 Azn withdrawal from Parimatch Casino.

The Casino informed me that the funds were successfully transferred to my card.

However, no such amount has been received in my bank account. I requested official proof of payment,including an ARN/RRN transaction reference number, but this has not been provided.

Despite my repeated requests and submission of supporting evidence, communication was eventually closed without resolving the issue. I have acted in good faith and fully cooperated through the process.

According to section 8 of Parimatch’s own dispute resolution policy, unresolved complaints my be escalated. Instead of allowing a transparent review, the operator terminated the dialogue. I respectfully ask Askgamblers to review this case,request official proof of payment from the Casino, and help facilitate a fair resolution.

I am also prepared to provide all supporting documents including bank statements and full communication records,upon request.

Thank you for assistance.

Disputed Casino Parimatch Casino

Reason Delayed payment

Amount ман.270

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

Following a careful review and consideration of all the information, details, and evidence presented by both parties during the complaint process, the AskGamblers Complaint Team has reached a conclusion. The Parimatch Casino management has presented sufficient evidence that the aforementioned amount was successfully paid to the player’s credit card.

Based on this information, and taking into account that the player's bank statement reflects these two transactions, the AskGamblers Complaint Team considers this case Resolved and Closed.

While we understand this might not be the outcome expected by the complainant, we would like to remind you that in the event of a disagreement with our decision, further assistance may be requested from the relevant regulatory body and/or the appointed ADR entity.

Elcin1964

• Azerbaijan

7 months ago

Dear AskGamblers Team,
I have previously provided five distinct pieces of evidence supporting my claim, yet the casino has deliberately ignored the most critical points, attempting to address only one minor detail with misleading information. I am now resubmitting my arguments, and I demand a transparent, point-by-point response to these serious allegations of system manipulation and document fabrication.
1. Bad-Faith Manipulation of Transaction History (Time Alteration):
I am providing original screenshots proving my withdrawal was initiated on 07.01.2026 at 17:01. Following my complaint, the casino manually altered my account history, shifting the timestamps 3 hours back (to 14:01) to match their false narrative. This proactive manipulation of player data is a grave violation of fair gaming practices.
2. Direct Admission of Failure by Official Staff (The "Smoking Gun"):
In the attached evidence, their support representative (Karina) explicitly states:
"Bu ödəniş uğursuz olub, həmin vaxt silinmə baş verməyib. Uğurlu silinmə məhz 20 yanvar tarixində olub." > (Translation: "This payment failed; no deduction occurred at that time. The successful deduction took place exactly on January 20th.")
This internal admission completely invalidates the casino's claim of a "successful payment on January 7th."
3. Intentional Fabrication of Receipts and Lack of RRN:
The "receipts" provided by Parimatch are sloppily falsified. A legitimate international bank transfer is impossible without a valid RRN (Retrieval Reference Number). The absence of this 12-digit mandatory identifier proves that these documents are not official bank records but rather manually edited files designed to deceive this investigation.
4. The 13-Day "In Processing" Logic Gap:
The casino’s claim of completion on 07.01 is logically impossible. My account status remained "In Processing" on 08.01 and 18.01, only moving to "Approved" on 20.01.2026. A transaction cannot be "settled" on the 7th while remaining "active" in the system for nearly two weeks thereafter.
5. Systematic Refusal to Provide Verifiable Proof:
Parimatch continues to provide unverified, cropped images instead of a standard bank-generated PDF confirmation. Their refusal to provide a verifiable document speaks volumes about the authenticity of their "proof."
My Demands for the Casino:
I request the AskGamblers team to hold Parimatch accountable for answering each point:
• Explain why their own support staff (Karina) contradicts the casino's official email response.
• Explain why the transaction stayed "In Processing" for 13 days after they claim it was paid.
• Explain the 3-hour timestamp manipulation that occurred only after I filed this complaint.
• Provide a verifiable, bank-generated PDF receipt with a valid RRN for the January 20th approval.
Failure to address these points individually will be considered a further admission of fraudulent behavior.
Sincerely:Elchin Gahramanov

AskGamblers

• Support Team

7 months ago

Dear @Elcin1964,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

7 months ago

Dear Customer,

Following your inquiry, our specialized department has conducted a thorough review of your transaction. Please find the detailed clarification regarding your payout below.

Transaction Timeline & Fees

Your payout was initiated at 14:01 and immediately sent for processing. It was successfully completed by the payment provider at 14:37 on January 7, 2026. The funds were credited to your account in two separate payments: 120 AZN and 150 AZN.
Please note that a processing fee of 0.64 AZN was withheld by the payment system. All such commissions are determined and deducted by the processing party responsible for the transfer.

Status Updates & Synchronization

We would like to clarify that transaction statuses in your history are updated only upon receiving final confirmation from the payment provider. Due to technical processing intervals, this information may not always appear in real-time. Consequently, the timestamp in your transaction history might not perfectly align with the actual moment of processing.

Verification Documents

Regarding the evidence provided: the screenshots we shared are official records from the payment provider’s side. Please be advised that these screenshots do not pertain to your personal bank cards. Furthermore, the video you provided from your own transaction history clearly displays these credits at the specified date and time, which serves as final confirmation that the funds have reached your account.

Best regards, Parimatch team

Parimatch Casino Complaint Stats

Resolved 261 / 340

Avg. Amount $2,446

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 162 out of 206 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Parimatch Missing 45000 INR Withdrawals marked Successful but funds never credited to bank account

Dear AskGamblers Team,

I am writing to file a strong, official complaint against Parimatch regarding two transactions totaling 45,000 INR. These funds are marked as "Successful" in my casino profile history but have absolutely never arrived in my bank account.

Account Details:

Account Name: < full name removed >

Player ID: 849137502

Details of the Transactions:

Withdrawal 1: 26,000 INR (Processed on 25 August 2026, 02:18)

Withdrawal 2: 19,000 INR (Processed on 25 August 2026, 02:44)

Total Missing Money: 45,000 INR

Parimatch Raised Ticket IDs:

#137584996 and #137606574

I have been waiting for over a month now. My primary question to Parimatch is: Why does your system display a "Successful" status when the funds have not been credited to my bank account?

I have attached my official Punjab National Bank account statement as undeniable proof covering the entire period from the date of withdrawal until today (Password: < removed >). It clearly shows that no such amounts have entered my account. I have also attached screenshots of the Parimatch support tickets (#137584996 & #137606574) to demonstrate that I have already tried resolving this through their official support channel without success.

I refuse to wait any longer for generic automated replies. The evidence is clear. I demand that Parimatch immediately investigate why these transactions are falsely marked as successful and process a full refund of my 45,000 INR directly to my bank account.

Thank you for your urgent assistance.

90h left

₹45,000

Settling my bets in Parimatch

Hello Askgamblers! I placed bets in parimatch in April 2026 and now Parimatch still doesn’t want to settle my bets. I don’t know what is going on; please help me. They tell me that I have to wait for 3 years, which is not fair. I have been losing with them; they have eaten my money, and now it is my turn, but it seems like they don’t want to pay me.

91h left

Withdrawal of approximately 45 lakh still blocked after verification completed

I am submitting this complaint regarding my Parimatch account, where approximately **₹45,00,000 (₹45 lakh) remains blocked and I am still unable to withdraw my funds**.

I have been a VIP customer and long-time player on the platform. I have used Parimatch for several years and have made a significant number of transactions through the platform.

### Verification and documents

Parimatch placed my account/withdrawal under verification and requested various documents and transaction information. I fully cooperated with their requirements and repeatedly provided the requested documentation.

I submitted, among other things:

* Bank statements and transaction information
* Netwallet transaction records
* Netwallet transaction screen recordings
* Deposit/payment information
* Identity/verification documents
* A high-resolution selfie taken specifically as requested by Parimatch

I have also contacted Parimatch support repeatedly regarding this matter, with **more than 100 emails** sent in an attempt to resolve the issue.

### Current situation

The important point is that **the documentation/verification process has now been completed, but my withdrawal is still blocked.

Even after completing the verification requirements, I am unable to withdraw my available funds. I have not received a satisfactory explanation as to why the withdrawal restriction remains in place or when it will be removed.

I have repeatedly asked Parimatch to clarify:

1. Why is my withdrawal still blocked after verification has been completed?
2. Is there any remaining requirement from my side?
3. When will my withdrawal access be restored?
4. When will I be able to withdraw my available funds?

I have completed the requirements requested from my side and am now waiting for Parimatch to take the necessary action.

### Financial impact

This is a very significant amount for me. I have approximately **₹45 lakh currently inaccessible**, while my family is also facing financial pressure, including significant loan/EMI obligations and other important expenses.

I have also suffered approximately **₹25 lakh in losses while using the platform. I mention this only to provide the complete financial context of my long-term relationship with Parimatch.

Despite being a long-term VIP customer and fully cooperating with the verification process, I am still unable to access my funds.

### What I am requesting

I am requesting AskGamblers to assist in obtaining a clear response from Parimatch and helping resolve this matter.

Specifically, I request that Parimatch:

* Confirm in writing that my verification is completed.
* Explain why my withdrawal remains blocked.
* Confirm whether anything further is required from me.
* Remove the withdrawal restriction if there is no remaining verification requirement.
* Allow me to withdraw the funds available in my account.

I am prepared to provide **all supporting evidence** requested, including my correspondence with Parimatch, verification documents, bank/payment records, Netwallet transaction evidence, screenshots and screen recordings.

I have tried extensively to resolve this directly with Parimatch and have given them considerable time and cooperation. I am therefore seeking assistance through AskGamblers to obtain a clear resolution.

I hope Parimatch will review my case seriously and resolve the withdrawal issue without any further unnecessary delay.

69h left

₹4,500,000

Account locked under Rule 88 verification delay past the promised 5day timeframe

Dear AskGamblers Team,
I am filing this complaint against Parimatch due to an unjustified delay in processing my withdrawal and verifying my identity documents.
The Timeline:
September 15, 2026: I successfully created an account, fully completed the initial identity verification via Sumsub, deposited $21, and placed a bet.
Withdrawal Request: After my bet settled, I requested a withdrawal of my balance (now $22). Two hours later, Parimatch halted the transaction and requested "additional verification.
Secondary Verification: I immediately submitted all requested additional verification documents. Parimatch customer support explicitly stated that the review process would take up to 5 days.
Current Status: Today marks the 9th day since my submission. My funds remain locked, and the withdrawal is blocked.
The Issue with Support:
Every time I contact Parimatch support for an update, the representatives give me a generic, scripted reply stating that I am in "violation of Rule 88 of our Terms and Conditions."
Rule 88 simply states that Parimatch has the right to request additional verification at any time. It is not a rule that a player can "violate" simply by waiting for the casino to review documents. I have fully cooperated and provided everything asked of me.
Furthermore, I referred over 6 of my friends to the platform around the same time. Their funds and withdrawals have also been blocked under the exact same pretext. It appears our accounts have been flagged as a group, and the verification process is being deliberately stalled.
Despite all this their "rule" they still allowed Deposit but won't allow withdrawal, this just looks like abuse of power.
Requested Resolution:I request that Parimatch immediately reviews and approves my secondary verification documents, lifts the restrictions on my account, and releases my $22 withdrawal.
Thank you for your assistance in resolving this matter.

Rejected

asking for bank statement for Net Wallet transactions after verification

Betting id 581690669

Hello AskGamblers Team,

I am raising this complaint regarding my Parimatch account, which has been restricted since 5 September 2026 for additional verification.

I fully cooperated with Parimatch and submitted all the documents they requested under Ticket ID #131185338. I completed the additional verification successfully.

After submitting the required documents, Parimatch started asking for a bank statement for certain deposits made through Net Wallet.

They requested confirmation of the following transactions:

- 20/08/2026 – 15,950
- 21/08/2026 – 50,000
- 22/08/2026 – 100,000
- 25/08/2026 – 35,000
- 25/08/2026 – 205,000
- 25/08/2026 – 47,000
- 25/08/2026 – 25,000
- 27/08/2026 – 57,000
- 27/08/2026 – 100,000

These were Net Wallet transactions, not direct bank deposits to Parimatch.
I have a attached a screen recording of my Net Wallet transaction history showing the relevant transactions and sent to them

However, despite providing this evidence, Parimatch has kept my account under review for approximately one month and continues to give me the same response ,we need bank statement for net wallet transaction , today also customer support asked me same document, I have attached screenshot for your reference

They should have a basic commonsense and think , when transaction made from net wallet, how they'll reflect in bank statement

9h left

Account Verification Delay

My account was initially verified successfully. However, when I tried to make a withdrawal, the withdrawal was declined, and I was asked to provide some additional documents along with a screenshot of my deposit.

I submitted all the requested documents and information. I received an email stating that my account is currently under review, but it has been almost one month and I have not received any further update.

Please verify so I can avail all the services of parimatch.

78h left

$1,080

Account Blocked Verification Completed but No Resolution

My Parimatch account has been blocked and I am unable to access the withdrawal option. My account shows a balance of ₹7,867.25.

Parimatch support asked me to submit documents for verification. I submitted all the requested documents by email on 9 September 2026, including my selfie with my Aadhaar card and my bank/wallet statement.

It has now been 12 days, but I have not received a proper resolution or a clear explanation regarding the status of my account and verification.

I have fully cooperated with the verification process and provided the documents requested by Parimatch. I request assistance in obtaining a clear response from Parimatch regarding my blocked account and the balance shown in my account.

I can provide screenshots of the blocked account and my email correspondence as evidence.

Resolved

₹7,867

4000 UPI deposit not credited UTR 214836291476

Hello AskGamblers Team,

I would like to file a complaint against Parimatch regarding a UPI deposit of 4,000 that has not been credited to my Parimatch account from last 15 days

Transaction Details

Player ID: 558519067

Registered Email: <removed>

Deposit Amount: ₹4,000

Payment Method: UPI

Transaction Date: 4 September 2026

UTR Number: 214836291476

I made a deposit of 4,000 through UPI on 4 September 2026. The amount was successfully debited from my bank account, but it has not been credited to my Parimatch account.

I have been waiting for the issue to be resolved, but the funds are still missing.

I request AskGamblers to assist me in resolving this issue and recovering my ₹4,000.

I kindly request Parimatch to investigate the transaction using the provided UTR number and either credit the amount to my gaming account or process a refund.

I am ready to provide the UPI payment receipt, bank statement, and any other supporting documents required to verify the transaction.

I hope this matter can be resolved as soon as possible.

Thank you for your assistance.

Regards,

Vikram

Rejected

₹4,000

Blocked Withdrawal Issue 13283 USDT

I am writing to file a complaint against Parimatch regarding an account restriction and a blocked withdrawal. My total balance is 13,283 USDT, and the issue was triggered when I requested a withdrawal of 812 USDT.

My account was placed under a 'Manual Security Review' pursuant to Clause 3.7 right after I requested the 812 USDT withdrawal. I have submitted all requested KYC documents, including my National ID and official Binance deposit/withdrawal receipts, all of which were confirmed as received by support agents.

Parimatch initially established a 5-business-day timeframe for the review, which officially expired on Thursday, September 17, 2026. However, as of today, my account verification remains incomplete, my withdrawal status remains 'In Progress' (and further withdrawals are disabled), and customer support offers only vague, open-ended responses instead of resolving the issue.

Since all requested documents have been provided and the official review period has elapsed, I request AskGamblers' assistance in expediting this review, lifting the restrictions on my account, and releasing my funds.

Unresolved

$13,283

I had withdrawn 4500 on 9 September 2026

User id: 933630188

I had withdrawal 4500 and its successful but still money not received its been 6 days still money not received im sending them mails still no proper update please help me to get my payment thanks

I had withdrawn 4500 on 9 September 2026

I had attached the screenshot

Thanks

Resolved

₹4,500