Complaint #816
Parimatch Casino
Declined Deposit from Parimatch
1 month ago
I am filing this complaint because I have been waiting for my refund for a long time, but despite multiple emails, live chat conversations, and providing every document requested by Parimatch, my issue remains unresolved.
On 22 July 2026, I made a ₹500 deposit to my Parimatch account using Paytm UPI. The amount was successfully deducted from my bank account, and the transaction was completed from my bank's side.
However, the amount was never credited to my Parimatch account. Instead, the deposit was marked as Failed/Declined.
Transaction Details:
Amount: ₹500
Deposit Date: 22 July 2026
Payment Method: Paytm UPI
UPI Reference Number (UTR): 310908003350
Deposit Status: Failed/Declined on Parimatch
Immediately after the failed transaction, I contacted Parimatch Live Chat and Email Support. They initially informed me that the refund would be processed within 3 working days.
Later, I received another email stating that my refund would be credited by 27 July 2026.
Trusting their response, I waited patiently.
Unfortunately, even after 27 July, no refund was credited to my bank account.
Parimatch then asked me to provide additional verification documents.
I fully cooperated and submitted everything requested, including:
Official Bank Statement (PDF)
Payment Screenshot
Paytm UPI Transaction Screenshot
UPI Reference Number
Complete Bank Transaction History
Every additional document requested by their support team
Despite providing every required document, Parimatch has still not refunded my money.
Instead, I continue receiving the same generic email stating that:
The issue is under investigation.
The Billing Department is working on it.
They are waiting for the payment provider.
They cannot provide any timeline.
This same response has been repeated multiple times without any actual progress.
As of 5 August 2026, it has been around two weeks since my failed deposit, yet:
No refund has been credited.
No Refund UTR/ARN has been provided.
No exact refund date has been given.
No proper explanation has been provided.
I believe I have fully cooperated with Parimatch and have provided every piece of evidence they requested.
Keeping a customer's money for such a long period without providing a refund or a clear resolution is unfair and unacceptable.
Therefore, I kindly request AskGamblers to help resolve this dispute.
I request Parimatch to:
Refund my ₹500 immediately to my original payment source.
If the refund has already been initiated, provide the official Refund UTR/ARN/Reference Number.
Stop sending generic automated replies and provide a proper resolution.
Evidence Attached:
₹500 Paytm UPI Payment Screenshot
Official Bank Statement (PDF)
Bank Transaction History
Parimatch Failed Deposit Screenshot
All Email Conversations
Live Chat Screenshots
I sincerely request AskGamblers to intervene and help me recover my money.
Thank you
On 22 July 2026, I made a ₹500 deposit to my Parimatch account using Paytm UPI. The amount was successfully deducted from my bank account, and the transaction was completed from my bank's side.
However, the amount was never credited to my Parimatch account. Instead, the deposit was marked as Failed/Declined.
Transaction Details:
Amount: ₹500
Deposit Date: 22 July 2026
Payment Method: Paytm UPI
UPI Reference Number (UTR): 310908003350
Deposit Status: Failed/Declined on Parimatch
Immediately after the failed transaction, I contacted Parimatch Live Chat and Email Support. They initially informed me that the refund would be processed within 3 working days.
Later, I received another email stating that my refund would be credited by 27 July 2026.
Trusting their response, I waited patiently.
Unfortunately, even after 27 July, no refund was credited to my bank account.
Parimatch then asked me to provide additional verification documents.
I fully cooperated and submitted everything requested, including:
Official Bank Statement (PDF)
Payment Screenshot
Paytm UPI Transaction Screenshot
UPI Reference Number
Complete Bank Transaction History
Every additional document requested by their support team
Despite providing every required document, Parimatch has still not refunded my money.
Instead, I continue receiving the same generic email stating that:
The issue is under investigation.
The Billing Department is working on it.
They are waiting for the payment provider.
They cannot provide any timeline.
This same response has been repeated multiple times without any actual progress.
As of 5 August 2026, it has been around two weeks since my failed deposit, yet:
No refund has been credited.
No Refund UTR/ARN has been provided.
No exact refund date has been given.
No proper explanation has been provided.
I believe I have fully cooperated with Parimatch and have provided every piece of evidence they requested.
Keeping a customer's money for such a long period without providing a refund or a clear resolution is unfair and unacceptable.
Therefore, I kindly request AskGamblers to help resolve this dispute.
I request Parimatch to:
Refund my ₹500 immediately to my original payment source.
If the refund has already been initiated, provide the official Refund UTR/ARN/Reference Number.
Stop sending generic automated replies and provide a proper resolution.
Evidence Attached:
₹500 Paytm UPI Payment Screenshot
Official Bank Statement (PDF)
Bank Transaction History
Parimatch Failed Deposit Screenshot
All Email Conversations
Live Chat Screenshots
I sincerely request AskGamblers to intervene and help me recover my money.
Thank you
Parimatch Casino Complaint Stats
Resolved
261 / 340
Avg. Amount
$2,446
Avg. Complaint Duration
8 days
Avg. Response Time
2 days
Parimatch Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 162 out of 206 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.
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