Complaint #559 Parimatch Casino

Two deposits not credited INR 10000 and INR 5000

By k y.

4 months ago

Message on forum

Dear AskGamblers Team,

I am raising a formal complaint against Parimatch regarding two deposits that were successfully debited from my bank account but were not credited to my gaming account.

Player Details:

Name: <removed>

Game ID: 922899273

Transaction 1:

Amount: ₹9,999.34

Date & Time: 07 February 2026 – 09:59 PM

Paid To: Mohd Shuaib

UPI ID: shuaib698@ybl

UPI Reference Number: 396878266839

Status: Successful

Transaction 2:

Amount: ₹5,000

Date & Time: 07 February 2026 – 10:32 PM

Paid To: Ram Raj Singh

UPI ID: 8013619695@ikwik

UPI Reference Number: 396879738471

Status: Successful

Total Amount Debited: ₹14,999.34

Both payments were successfully debited from my Indian Overseas Bank account. However, these deposits were not credited to my Parimatch gaming account.

I have already:

Raised two support tickets on Parimatch.

Shared payment screenshots.

Shared the complete bank statement from the deposit date until today.

Attached email communication (PDF).

Attached live chat transcripts.

It has now been 10 days, and both tickets are still showing “Submitted” status. No one has responded, and no proper investigation update has been provided.

Despite submitting full proof and cooperating fully, the funds remain uncredited.

I respectfully request Athat skGamblers intervene and escalate this matter, as the operator has failed to respond or resolve the issue within a reasonable timeframe.

I am attaching all supporting documents for verification.

Thank you for your assistance.

Sincerely,

Game ID: 922899273

Disputed Casino Parimatch Casino

Reason Amount not credited

Amount ₹5000

Discussion

AskGamblers

• Support Team

4 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Parimatch Casino

• Representative

4 months ago

Dear AskGamblers Complaints Team,

We are providing a final update following a comprehensive investigation into the two deposits mentioned:

INR 5,000: As previously stated, this deposit was confirmed and successfully credited to the player’s account.

INR 10,000: Our Financial Department, in coordination with our payment partners, has completed the audit for this transaction. The results show that the payment details (recipient info) used for this transfer do not belong to Parimatch or any of our authorized payment providers.

Since the funds were sent to an external third-party destination that is not associated with our official payment gateway, we cannot locate or credit this amount to the player's balance. We strongly recommend that the player contacts their bank’s fraud department to dispute this transaction and trace the recipient.

As we have fulfilled our obligations regarding the valid transaction (INR 5,000) and verified that the other was sent to incorrect credentials, we kindly ask the AskGamblers team to consider this case resolved/closed from our side.

Parimatch Casino

• Representative

4 months ago

Dear AskGamblers Complaints Team,

We have an update regarding the two missing deposits mentioned in this complaint.

After a thorough investigation by our Financial Department and the payment provider, we have successfully confirmed the transaction of INR 5,000. The funds have been credited to the player's casino balance.
We kindly ask the player to verify that the INR 5,000 is now available in their account.

Yashvarma

• India

4 months ago

Dear AskGamblers Complaints Team,

I am submitting additional clarification and documentary proof regarding my complaint against Parimatch.

I am attaching the following evidence:

Parimatch deposit screenshots showing:

+10,000 INR – Declined

Date: 7 February 2026 – 21:59

+5,000 INR – Declined

Date: 7 February 2026 – 22:32

Paytm payment confirmations showing:

₹9,999.34 sent

Date: 07 February 2026 – 09:59 PM

UPI Ref No: 396878266839

Paid To: shuaib698@ybl

₹5,000 sent

Date: 07 February 2026 – 10:32 PM

UPI Ref No: 396879738471

Paid To: 8013619695@ikwik

The timestamps of the Parimatch deposit attempts and the Paytm payments match exactly to the minute in both cases on 07 February 2026.

This clearly demonstrates that:

The deposits were initiated from inside my logged-in Parimatch account.

The payment redirection occurred immediately after initiating the deposit.

The payments were completed successfully through UPI on the same date and minute.

These were not independent or external transfers.

It is highly improbable that two separate “phishing” transfers would occur at the exact same timestamps as two declined deposit attempts recorded inside Parimatch’s system.

If Parimatch maintains that these UPI IDs are not associated with them, I respectfully request that they provide technical logs showing that no payment redirection occurred from my account (Game ID: 922899273) at those exact timestamps on 07 February 2026.

Until such evidence is provided, the claim that this was unrelated to their platform remains unsupported.

I kindly request AskGamblers to keep this complaint open and require Parimatch to provide concrete technical proof.

Thank you for your assistance.

Sincerely,

Game ID: 922899273

Parimatch Casino Complaint Stats

Resolved 212 / 287

Avg. Amount $2,660

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

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Screenshots of my communication with Parimatch support (if available)

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