Complaint #103 Parimatch Casino

The casino is delaying the verification of the documents I sent

By Yevhenii T.

4 years ago

Dear SIR/MADAM! I have a problem with Parimatch Casino. I’m unable to withdraw my funds, the casino is delaying the verification of the documents I sent. I would be very grateful if you can help me.

The problem arose 1.5 months ago - on September 26, 2021, when I received a message that my account doesn't allow me to create a withdrawal request.

On September 27, at the request of Parimatch, I sent a selfie with my passport, in response I received a message from the support service that my request had been sent to specialists and should be processed.

On October 01, 03, 04, 07, 09 I sent messages in order to find out the results of the check.

Parimatch decided to respond only on October 09, saying that the verification was still ongoing.

On October 15, in response to my next question, when will the results of the inspection be, Parimatch replied that it wasn't possible to clarify the deadline for the inspection.

On October 20, at the request of Parimatch, I sent a photo of the first and second spreads of my passport and my photo with the passport in my hands. On November 1, I again sent a photo with a passport in my hands at Parimatch's request.

On November 06, 08 I wrote to Parimatch in order to get the results of the check, but Parimatch doesn't want to reply to my messages.

I believe that Parimatch deliberately delays the verification of documents, not wanting to let me withdraw my funds.

Considering that it's been more than three weeks now and Parimatch still hasn't checked my passport photo and passport selfie, please help me.

Screenshots of the correspondence with Parimatch testify to the veracity of the information I have provided.

Disputed Casino Parimatch Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Parimatch Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Parimatch Casino

• Representative

4 years ago

Dear all,
Unfortunately, the account has not been verified, due to a violation of company rules 80.4. Further play on our site is not available. the amount of the deposit is refunded.

The bookmaker company reserves the right to invalidate the concluded agreement (including bets made before or after the event), to refuse to fulfill the obligations under such agreement (including the refusal to pay the winnings) or return any bet made, if:

- one Client has several gaming accounts (multiple registration, multi-accounts), including under a new name. The Bookmaker's office does not recommend two or more Clients to bet from one IP address (one device, local network);
- one Client uses the data of other persons to register new gambling accounts, including their family members;
- bets are made by a group of Clients acting in collusion to bypass the restrictions set by the Bookmaker's office;
- The Client is suspected of using any software that automates the betting process;
- uses the game account to play in arbitrage situations;
- does not use the game account for betting and other products offered by the Bookmaker's company;
- abuses the loyalty programs;

RamonT2

• Ukraine

4 years ago

Dear all! I ask Parimatch Casino to inform if the casino intends to change original decision regarding the confiscation of my funds?

AskGamblers

• Support Team

4 years ago

Dear all,

This complaint has been reopened as per Parimatch Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Parimatch Casino Complaint Stats

Resolved 250 / 325

Avg. Amount $2,365

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Withdrawal amount of 20000 not credited to my bank account

I placed a withdrawal request of 20000 on 07/08/2026, and today's date is 17/08/2026, but the amount has still not been credited to my bank account

And I had another issue with a deposit request which I made on 14/08/2026 for 8500; still, today it was not credited to my gaming account.

I contacted them multiple times, but my problem was not solved..they simple raise tickets, but it never resolves. In the name of tickets, they make customers wait days and months, but even a single ticket will not resolve..

I want AskGambler's team to please look into this matter and solve this as early as possible.

I will attach all my proofs..

For withdrawal(20000), I use a Union Bank account, and I am attaching my bank statement

Password: SHAI1303

For depositing(8500), I use my Airtel Payments Bank, and I am attaching my bank statement

Password: 130319978790337428

85h left

₹28,500

Additional Verification Requested

Dear Askgamblers,

I am writing this regarding my parimatch account which was already verified and then parimatch asked for additional documents like selfie with adhar, adhar card front and back and a name etc written on a blank paper. All the documents they requested, I submitted immediately on the document portal of parimatch and mailed the same to the given email ID. Now it has already taken 6 days, but they haven't verified my account yet.

I have submitted the screenshots of the mail I sent with the documents and the same which I uploaded on the document portal.

I request you to help me verify my documents quickly so that my withdrawal can be enabled.

81h left

Withdrawal amount processed on August 5th not received

Hello AskGamblers Support,

I’m facing an issue with a withdrawal from a gambling platform. My withdrawal request was submitted successfully, but I have not received the amount yet.

Username/Account ID: 380693880

Withdrawal amount: 2500

Withdrawal date: 5/08/26

Payment method: UPI PAYOUT

Withdrawal status: Completed

Order ID: 203968118

Please help me raise a complaint and assist me in recovering the withdrawal amount. I can provide screenshots and other supporting documents if required. I have provided all the necessary details.

Please solve my problem; it's been more than 8 days

Thank you.

Resolved

₹2,500

Withdrawal amounts not credited despite showing successful

Hello,
I have two withdrawals l, one of 2000 and the other of 2800 that I have not received in my bank account but that have been marked as successful in the withdrawal/payment history.

My ID : 539054449
Amount of transactions (withdrawals) : 2800 and 2000.
Date and time of 2800 withdrawal : 5 August 2026 16:45 , method upi.
Date and time of 2000 withdrawal : 5 August 2026 06:29 , method upi.

I have attached the withdrawal transactions and my bank statement below. Please get my withdrawals sorted out as soon as possible. Thanks.

Resolved

₹4,800

Withdrawal money is not credited to my bank acount

Still, my withdrawal money is not credited to my bank account but the status off the transaction is showing successful. It’s been one day still I did not get any response from Pari match support Service team. I have mailed all my transaction details, but I did not get any response and I’m not able to create ticket too in parimatch

I request askgamblers to help be with this concern plz

Customer ID 362618260
Withdrawal transaction amount. 20000
Withdrawal Transaction date. 6/8/2026
Transaction I’d 184749033

Even in Iam attaching bank statement

Resolved

₹20,000

Deposit Amount Debited but Not Credited to My Parimatch Account

I am raising this complaint regarding two UPI deposit transactions that were successfully debited from my bank account but have not been credited to my Parimatch account.

Details:

Parimatch User ID: 894890145
Registered Phone: XXXXXXX7128
Date of Transactions: July 29, 2026
Payment Method: UPI

Transaction Details:

Transaction 1: ₹9,999 at 11:03 PM (Transaction ID ending 6976)
Transaction 2: ₹12,000 at 11:31 PM (Transaction ID ending 6717)

Total Amount Debited: ₹21,999

The total amount of ₹21,999 has been debited from my bank account, but the funds have not been credited to my Parimatch wallet.

I have already contacted Parimatch through their live chat support. Unfortunately, I was only able to interact with an AI chatbot and could not get my issue escalated to a human support representative. As a result, my complaint remains unresolved.

I request that the payments team urgently investigate these failed deposit transactions and either:

Credit the full amount of ₹21,999 to my Parimatch account, or
Refund the amount to my original payment method if the deposits were unsuccessful.

I have already provided the complete transaction IDs, bank statement, and other supporting documents for verification.

However, Their support team is intentionally delaying the things

I request a prompt resolution, as this issue involves a significant amount of money and has caused considerable inconvenience.

Thank you.

Resolved

₹21,999

Unresolved 4000rs Withdrawal Missing Funds After 12 Days and VIP Escalation Ignored

I am filing this complaint against Parimatch regarding a failed withdrawal of ₹4,000 initiated on July 24, 2026.

The funds were deducted from my gaming balance, but they never arrived in my personal bank account. I have already provided official bank statements covering the entire period (July 24 to date) clearly proving non-receipt of funds.

Key details of the dispute:
1. Transaction Date: July 24, 2026
2. Amount: ₹4,000 INR
3. Support Ticket: #119685193
4. Status: No valid 12-digit UTR/RRN number has been provided, nor has a manual wallet rollback been executed.

Despite holding VIP account status—which promises expedited account management—I have been subjected to repetitive, automated script responses for over 12 days. On August 4, a VIP support representative (Abhay) confirmed that the issue was escalated to the Expert/Finance Team for a manual balance rollback. However, more than 48 hours have passed since that escalation with zero updates or balance adjustments.

I request AskGamblers' intervention to hold Parimatch accountable and ensure that either a valid UTR number is provided or the ₹4,000 is manually credited back to my Parimatch wallet immediately.

Resolved

₹4,000

Withdrawal pending for 26 days

Hi,

My withdrawal not received for 26 days please solve my problem.

Ticket ids are 121634980 and 120966463

Withdrawal amount is 15000

I contacted customer service multiple times and they give me same technical repeated bot answer that we are working on your request but my issue not solved yet.

I am uploading some proof for confirmation and clarity. I already send bank statement to concerned department for solution.

This long time is very frustrating especially for valuable and old customers.

Resolved

₹15,000

Declined Deposit from Parimatch

I am filing this complaint because I have been waiting for my refund for a long time, but despite multiple emails, live chat conversations, and providing every document requested by Parimatch, my issue remains unresolved.
On 22 July 2026, I made a ₹500 deposit to my Parimatch account using Paytm UPI. The amount was successfully deducted from my bank account, and the transaction was completed from my bank's side.
However, the amount was never credited to my Parimatch account. Instead, the deposit was marked as Failed/Declined.
Transaction Details:
Amount: ₹500
Deposit Date: 22 July 2026
Payment Method: Paytm UPI
UPI Reference Number (UTR): 310908003350
Deposit Status: Failed/Declined on Parimatch
Immediately after the failed transaction, I contacted Parimatch Live Chat and Email Support. They initially informed me that the refund would be processed within 3 working days.
Later, I received another email stating that my refund would be credited by 27 July 2026.
Trusting their response, I waited patiently.
Unfortunately, even after 27 July, no refund was credited to my bank account.
Parimatch then asked me to provide additional verification documents.
I fully cooperated and submitted everything requested, including:
Official Bank Statement (PDF)
Payment Screenshot
Paytm UPI Transaction Screenshot
UPI Reference Number
Complete Bank Transaction History
Every additional document requested by their support team
Despite providing every required document, Parimatch has still not refunded my money.
Instead, I continue receiving the same generic email stating that:
The issue is under investigation.
The Billing Department is working on it.
They are waiting for the payment provider.
They cannot provide any timeline.
This same response has been repeated multiple times without any actual progress.
As of 5 August 2026, it has been around two weeks since my failed deposit, yet:
No refund has been credited.
No Refund UTR/ARN has been provided.
No exact refund date has been given.
No proper explanation has been provided.
I believe I have fully cooperated with Parimatch and have provided every piece of evidence they requested.
Keeping a customer's money for such a long period without providing a refund or a clear resolution is unfair and unacceptable.
Therefore, I kindly request AskGamblers to help resolve this dispute.
I request Parimatch to:
Refund my ₹500 immediately to my original payment source.
If the refund has already been initiated, provide the official Refund UTR/ARN/Reference Number.
Stop sending generic automated replies and provide a proper resolution.
Evidence Attached:
₹500 Paytm UPI Payment Screenshot
Official Bank Statement (PDF)
Bank Transaction History
Parimatch Failed Deposit Screenshot
All Email Conversations
Live Chat Screenshots
I sincerely request AskGamblers to intervene and help me recover my money.
Thank you

Resolved

₹500

Complaint regarding delayed 10000 deposit ongoing for over 30 days

Dear AskGamblers Team,

I am writing to lodge a formal complaint regarding a delayed deposit issue with Parimatch.

It has now been more than 30 days since I made a deposit of ₹10,000, and the amount has still not been credited to my Parimatch account.

Since the issue began, I have been in regular contact with Parimatch's support team. I have provided all the requested information, including transaction details and proof of payment, and have responded to every email they have sent. Despite this, we have simply been going back and forth over email without any resolution.

I believe I have given Parimatch more than enough time to investigate and resolve this matter. The prolonged delay and lack of a satisfactory outcome are unacceptable.

I kindly request that AskGamblers investigate this complaint and assist in reaching a fair and timely resolution. I am happy to provide any supporting documents, including payment confirmation, UTR, transaction details, and the full email correspondence with Parimatch, if required.

Thank you for your time and assistance. I look forward to your response and hope this matter can finally be resolved.

Kind regards,

Resolved

₹10,000