Complaint #103 Parimatch Casino

The casino is delaying the verification of the documents I sent

By Yevhenii T.

4 years ago

Dear SIR/MADAM! I have a problem with Parimatch Casino. I’m unable to withdraw my funds, the casino is delaying the verification of the documents I sent. I would be very grateful if you can help me.

The problem arose 1.5 months ago - on September 26, 2021, when I received a message that my account doesn't allow me to create a withdrawal request.

On September 27, at the request of Parimatch, I sent a selfie with my passport, in response I received a message from the support service that my request had been sent to specialists and should be processed.

On October 01, 03, 04, 07, 09 I sent messages in order to find out the results of the check.

Parimatch decided to respond only on October 09, saying that the verification was still ongoing.

On October 15, in response to my next question, when will the results of the inspection be, Parimatch replied that it wasn't possible to clarify the deadline for the inspection.

On October 20, at the request of Parimatch, I sent a photo of the first and second spreads of my passport and my photo with the passport in my hands. On November 1, I again sent a photo with a passport in my hands at Parimatch's request.

On November 06, 08 I wrote to Parimatch in order to get the results of the check, but Parimatch doesn't want to reply to my messages.

I believe that Parimatch deliberately delays the verification of documents, not wanting to let me withdraw my funds.

Considering that it's been more than three weeks now and Parimatch still hasn't checked my passport photo and passport selfie, please help me.

Screenshots of the correspondence with Parimatch testify to the veracity of the information I have provided.

Disputed Casino Parimatch Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Parimatch Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Parimatch Casino

• Representative

4 years ago

Dear all,
Unfortunately, the account has not been verified, due to a violation of company rules 80.4. Further play on our site is not available. the amount of the deposit is refunded.

The bookmaker company reserves the right to invalidate the concluded agreement (including bets made before or after the event), to refuse to fulfill the obligations under such agreement (including the refusal to pay the winnings) or return any bet made, if:

- one Client has several gaming accounts (multiple registration, multi-accounts), including under a new name. The Bookmaker's office does not recommend two or more Clients to bet from one IP address (one device, local network);
- one Client uses the data of other persons to register new gambling accounts, including their family members;
- bets are made by a group of Clients acting in collusion to bypass the restrictions set by the Bookmaker's office;
- The Client is suspected of using any software that automates the betting process;
- uses the game account to play in arbitrage situations;
- does not use the game account for betting and other products offered by the Bookmaker's company;
- abuses the loyalty programs;

RamonT2

• Ukraine

4 years ago

Dear all! I ask Parimatch Casino to inform if the casino intends to change original decision regarding the confiscation of my funds?

AskGamblers

• Support Team

4 years ago

Dear all,

This complaint has been reopened as per Parimatch Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Parimatch Casino Complaint Stats

Resolved 197 / 273

Avg. Amount $2,835

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Withdrawal marked as completed but not received

A withdrawal of ₹50,000 made on 27 May 2026 at 09:47 AM is marked as "Completed" in my Parimatch account, but the amount has still not been credited to my bank account.

I have contacted customer support multiple times regarding this issue. Initially, I was asked to wait, and later I was informed that the withdrawal had been successfully processed. However, the funds have not been received even after more than 15 days.

Attached are: • Screenshot of the withdrawal showing "Completed" status • Bank statement confirming that no credit of ₹50,000 has been received

I request an immediate investigation and resolution of this matter. Please either credit the amount to my bank account or provide a valid UTR/reference number that can be verified with the bank.

Betting ID: 697266627

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Deposit of 5000 is not credited to account

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50000 INR withdrawals not received

Player ID is 448973095

In Parimatch, I created a withdrawal ticket on my own. Because customer service sent repeated answers, I created 2 tickets for my withdrawal issues.

Withdrawal amounts are 30000,20400.

They haven't given my withdrawal amounts in my SBI bank account yet.

At the beginning, I think they were facing some issues, but after some time, when I did not receive the withdrawal, I created tickets.

I mentioned my player ID above.

Please check what the issue is going on.

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Additional verification delay

Hey

So, parimatch blocked my account 11 days ago citing the reason that I need to complete the additional verification. So I sent them all the documents they asked for by email and in return I got the reply that their technical team has accepted the verification request and they need to follow up with the payment provider security check. It has been 9 days since but still my account is not unblocked nor am I able to access my funds. Whenever I speak to support, I keep getting the same bot response that we’re still reviewing this. I am attaching the screenshots of the mail below and the details of my account. The account ID is 300844647

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Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
Desired Outcome:
I request that AskGamblers mediate this issue so that Parimatch immediately lifts the restrictions on my account

83h left

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Deposit miasing

My deposit of ₹7,499.87 is still missing from my Parimatch account. My Parimatch User ID is 728246048. The payment was successfully completed on 02 June 2026 at 01:15 AM, and the amount was deducted from my bank account. The UPI Reference Number is 307240802366. However, the funds have not been credited to my Parimatch balance. I have already provided payment proof and transaction details to Parimatch support, but the issue remains unresolved. I kindly request AskGamblers to investigate this matter and help me receive my missing deposit as soon as possible.

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Withdrawal not received and customer service not helpful

Hi, my name is < first name removed > I am using this platform for a long time. Recently, I faced a withdrawal issue in my account.

Ticket id linked to my withdrawals

#106631751.

#106633658

#106634271

I make withdrawals but I have not received in my Bank account and customer service creates tickets on my behalf for solution, but they haven't solved my issue yet.

I am expecting that they will solve my problem very fast.

Parimatch is a big and genuine platform but they do this I am not expecting this.

Although withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹9250 and ₹8900 and 6250 have still not been received in my bank account.

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Player id 412063968 Account blocked and withdrawal of 24000 after 4 years of loyal service

player id 412063968

Account blocked and withdrawal of ₹24,000 pending after 4 years of loyal service. Complaint Text: Hello, AskGamblers Team, I am writing to file a formal complaint against Parimatch. I have been a loyal and verified user of this sportsbook for the past 4 years without any major issues. In March 2026, I deposited ₹20,000 into my Parimatch account. I played responsibly and won an additional ₹4,000, bringing my total balance to ₹24,000. However, when I placed a withdrawal request for my funds, Parimatch blocked my withdrawal and restricted my account access. I have not violated any terms and conditions, and my identity has been verified on this platform for years. Holding my deposited money and legitimate winnings without a valid reason is unfair. I request the AskGamblers team to look into this matter and help me get my account unblocked so I can withdraw my rightful amount of ₹24,000. Thank you.

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I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.

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