Dear SIR/MADAM! I have a problem with Parimatch Casino. I’m unable to withdraw my funds, the casino is delaying the verification of the documents I sent. I would be very grateful if you can help me.
The problem arose 1.5 months ago - on September 26, 2021, when I received a message that my account doesn't allow me to create a withdrawal request.
On September 27, at the request of Parimatch, I sent a selfie with my passport, in response I received a message from the support service that my request had been sent to specialists and should be processed.
On October 01, 03, 04, 07, 09 I sent messages in order to find out the results of the check.
Parimatch decided to respond only on October 09, saying that the verification was still ongoing.
On October 15, in response to my next question, when will the results of the inspection be, Parimatch replied that it wasn't possible to clarify the deadline for the inspection.
On October 20, at the request of Parimatch, I sent a photo of the first and second spreads of my passport and my photo with the passport in my hands. On November 1, I again sent a photo with a passport in my hands at Parimatch's request.
On November 06, 08 I wrote to Parimatch in order to get the results of the check, but Parimatch doesn't want to reply to my messages.
I believe that Parimatch deliberately delays the verification of documents, not wanting to let me withdraw my funds.
Considering that it's been more than three weeks now and Parimatch still hasn't checked my passport photo and passport selfie, please help me.
Screenshots of the correspondence with Parimatch testify to the veracity of the information I have provided.