Complaint #42 Parimatch Casino

The casino deliberately delays my verification

By Barys M.

5 years ago

Dear Sir or Madam! Please help with verification at Parimatch casino.

I received the first request for documents back in January 2021. In response, on January 26, I uploaded a passport photo, a photo of the last passport spread and a selfie with a passport to my account.

On January 31, Parimatch requested a photo of the penultimate page of the passport, a photo of the registration in the passport and a second selfie. The next day I submitted all the requested documents.

Later, in response to the casino's request, on February 21, I sent a screenshot of payments from Skrill, on February 22, I sent screenshots of all the deposits to Parimatch made with Skrill.

On March 7, I received a letter about the need to provide selfies in the background of correspondence with the casino. On March 09, I sent everything, on March 15, I sent it in improved quality, on March 23, I re-sent the selfie in accordance with the requirements of the casino.

I'd like to point out that more than two months have passed since the date of the first casino inquiries.

Parimatch refers to clause 85, according to which the deadlines for verifying a gaming account are set individually for each gaming account. However, I am convinced that the casino deliberately delays my verification ...

Also, the screenshots of the correspondence with the casino provided by me confirm my repeated attempts to find out information about the results of the consideration of my documents and the "ignoring" of my letters by the casino.

Considering that I have fulfilled all the requirements of the casino, providing all the documents in accordance with their requests, I will be very grateful if you can help resolve my issue with the casino.

Yourth faithfully

Disputed Casino Parimatch Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

karl3

• Belarus

5 years ago

I am grateful for the help in resolving my situation. Verification passed successfully. I have no complaints about Parimatch.

AskGamblers

• Support Team

5 years ago

Dear @karl3,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

5 years ago

Hello!
Dear customer, your account has been verified. Withdrawal is unlocked, you're able to withdraw.
But please don't forget that in order to withdraw funds you need to use at least 70% of the deposit amount ($325) playing games.

Parimatch Casino Complaint Stats

Resolved 198 / 274

Avg. Amount $2,825

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

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Attached are: • Screenshot of the withdrawal showing "Completed" status • Bank statement confirming that no credit of ₹50,000 has been received

I request an immediate investigation and resolution of this matter. Please either credit the amount to my bank account or provide a valid UTR/reference number that can be verified with the bank.

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Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

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