Complaint #235
Parimatch Casino
Stole over seven thousand dollars from me
3 years ago
I deposited 2000 CAD on Jan 23, 2023 and won 13000 CAD over the next four weeks for a total account balance of just over 15000 CAD.
They let me withdraw 8000 then requested additional verification when I requested to withdraw the remaining 7000 (they ask for verification when you first open up the account, so my account was already verified at this time).
After taking 10 days to verify my account for a second time, Parimatch emailed me to inform me of their decision to write-off my account and refuse to pay out nearly half of my winnings (they have "written off" 7217.72 CAD).
I asked support why this decision was made and what I did wrong because I hadn't done anything listed in the rule they cited and all they would say is that their decision was final. When I asked again, they threatened to cut off all communication with me if I appeal to them again:
"The write-off was done according to our Terms and Conditions, with which you have agreed when you have registered the account.
As mentioned before, this decision is not up for debate. That being said, since you were informed of our decision, and it cannot be contested, our conversation is considered finished.
According to our rules number 94, 95 and 96 of the Terms and Conditions which were provided to you already, if the repeated appeals continue we will mark it as spam and restrict your right to contact our Customer Support service."
They let me withdraw 8000 then requested additional verification when I requested to withdraw the remaining 7000 (they ask for verification when you first open up the account, so my account was already verified at this time).
After taking 10 days to verify my account for a second time, Parimatch emailed me to inform me of their decision to write-off my account and refuse to pay out nearly half of my winnings (they have "written off" 7217.72 CAD).
I asked support why this decision was made and what I did wrong because I hadn't done anything listed in the rule they cited and all they would say is that their decision was final. When I asked again, they threatened to cut off all communication with me if I appeal to them again:
"The write-off was done according to our Terms and Conditions, with which you have agreed when you have registered the account.
As mentioned before, this decision is not up for debate. That being said, since you were informed of our decision, and it cannot be contested, our conversation is considered finished.
According to our rules number 94, 95 and 96 of the Terms and Conditions which were provided to you already, if the repeated appeals continue we will mark it as spam and restrict your right to contact our Customer Support service."
Parimatch Casino Complaint Stats
Resolved
275 / 357
Avg. Amount
$2,420
Avg. Complaint Duration
8 days
Avg. Response Time
2 days
Parimatch Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 171 out of 217 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.
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