Complaint #701 Parimatch Casino

Missing UPI Deposits Not Credited to Betting Account or Refunded to Bank

By LUCIDITY

1 month ago

I am submitting this complaint against Parimatch regarding two successful UPI deposits that have neither been credited to my casino/sportsbook balance nor returned to my bank account. Despite providing indisputable financial proof, the customer support team has failed to offer a proper resolution.On May 30, 2026, and June 3, 2026, I initiated two separate deposit transactions via UPI. Both transactions were successfully debited from my bank accounts, but my Parimatch account balance remains unchanged. Transaction Details:Transaction 1:Amount: ₹4,999.32 Date & Time: 30 May 2026, 12:44 AM Paid To: Qaafiz Tariq (UPI ID: jkbmerc00792859@jkb) UPI Reference No (RRN): 307056649621 Bank Account: Kotak Mahindra Bank (A/C ending in 3698) Evidence Attached: Please see the official bank statement file "WhatsApp Image 2026-06-04 at 06.31.21.jpeg" (showing the clear debit under line item #6) and the corresponding digital receipt. Transaction 2:Amount: ₹1,500.00 Date & Time: 03 Jun 2026, 2:44 am Paid To: Mr Manikandan (UPI ID: manikandan140@ptyes) UPI Transaction ID: 615489531152 Google Transaction ID: CICAgNiJiKioNw Bank Account: Saraswat Bank Evidence Attached: Please see the payment confirmation screenshot file "proof5000 and proof1500". The Issue:I have reached out to Parimatch customer support multiple times and shared my official bank statements showing that these funds successfully left my accounts. However, I continue to receive repetitive, automated, or unhelpful responses. It has been several days, and the casino has neither located my funds to credit them to my profile nor initiated a reverse payout to my bank accounts. Since the money has clearly been received by Parimatch's designated payment gateways, I request the AskGamblers team to intervene.Desired Resolution:I want Parimatch to either immediately credit the total missing amount of ₹6,499.32 to my betting account or issue a full refund back to my respective bank accounts.

Disputed Casino Parimatch Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

1 month ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Parimatch Casino

• Representative

1 month ago

Greetings,

We completely understand your concern regarding the transaction of INR 4,999.32 under Ticket ID 104980637. We acknowledge from the screenshot provided (successful) that the amount was successfully debited from your bank account; however, despite our investigations, the funds were not successfully credited to your betting account.

Our expert team has carefully reviewed the documents and bank statement you provided and conducted a thorough follow-up on the transaction. Based on their findings, there is no record of the funds being received on your betting account.

We would also like to clarify the 3-business-day timeframe that was previously communicated to you. This timeframe refers to the period during which the payment providers attempt to reverse the funds back to the source account when a deposit fails. It should not be interpreted as confirmation that the funds were credited to your betting account.

To ensure all possibilities were explored, we escalated the matter to our billing team for an additional review alongside the documents you submitted. Following their investigation, they confirmed that the funds did not reach your betting account.

As the transaction originated from your bank account and the funds were not received on our platform, we kindly recommend contacting your bank directly for further assistance in tracing the payment. Your bank will be in the best position to investigate the whereabouts of the funds and advise you on the next steps.

We sincerely regret the inconvenience this situation has caused and appreciate your patience throughout the investigation. Please be assured that we remain available should you require any further clarification from our side.

LUCIDITY

1 month ago

Dear AskGamblers Team and Parimatch Support,

I am writing to strongly disagree with Parimatch's claim that they are "unable to trace or confirm" my ₹5,000 deposit from 30 May 2026. The platform's internal support agents have already tracked, verified, and given completely conflicting statements regarding this exact transaction.

I have attached the clear evidence below to prove this:

Successful Payment Receipt: I paid ₹4,999.32 (rounded to ₹5,000 on the app) via Paytm UPI from my Kotak Mahindra Bank account on 30 May 2026 at 12:44 AM. (Ref No: 307056649621).

Parimatch System Status: My transaction panel on Parimatch shows the ₹5,000 deposit at 00:43 on 30 May 2026 marked as "Declined", despite the funds leaving my bank.

Official Confirmation from Parimatch Agent 'Khalid': When I contacted support, agent Khalid explicitly stated in writing: "your deposit made on 30 May 2026 at 00:43:42 has been successfully approved and credited to your account." However, these funds were never actually made available to me.

Contradicting Statement from Agent 'Hellen': Later, support changed their narrative, stating the deposit failed on 31-MAY and promised it would be returned to my bank account within 3 business days.

It has now been well over 3 business days, and the funds have neither been credited to my betting balance nor returned to my bank account.

Parimatch cannot claim they have "no record" of this transaction when their own support team verified the exact timestamp (30 May 2026 at 00:43:42) and gave me conflicting assurances that it was approved, then failed, then refunded.

Since the money is gone from my bank account, and Parimatch's billing team and customer support are clearly out of sync, I request the AskGamblers team to keep this complaint open until Parimatch manually tracks down this transaction using their agent chat logs and successfully credits or returns my funds.

Thank you.

AskGamblers

• Support Team

1 month ago

Dear @LUCIDITY,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 233 / 308

Avg. Amount $2,486

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Withdrawal amount of 5250 rupees not credited

I have made a withdrawal using upi transfer on parimatch on 21st July 9:03 pm. The amount should have been credited within one hour, but the withdrawal shows as processed but I did not receive any funds in my bank account. I have contacted their support team but issue isn't resolved yet.

Transaction id : 183354283

Account id: 539054449

I'm attaching my bank statement for proof.

Resolved

₹5,250

Deposit amount not credited more than 10 days

Dear ASKGamblers Support Team,

I am writing to raise a complaint regarding a deposit that has not yet been credited to my gaming account.

I successfully completed the payment, and the amount has been debited from my bank/payment account. However, the deposit has still not been reflected in my account balance.

Deposit Details:

- Deposit Amount: [500]

- Date & Time: [11th July 2026 8:30 pm]

- Transaction ID/Reference Number: [966693964021]

- Payment Method: [UPI]

I have already waited for a reasonable amount of time, but the funds have not been credited. I kindly request that you investigate this issue and assist in resolving it as soon as possible.

I have attached the payment proof and transaction details for your reference. Please let me know if you require any additional information.

Thank you for your prompt attention to this matter. I look forward to your response and a quick resolution.

Sincerely,

< personal information removed >

Parimatch account details

ID 380693880

< full name removed >

Resolved

₹500

Deposit deducted but not credited to account

I am requesting your assistance regarding an unresolved deposit issue. I made a deposit to my betting account using UPI, and the amount was successfully deducted from my bank account. However, the funds were never credited to my betting account.

I contacted the operator's customer support immediately. They initially asked me to wait for 3 days. After I waited as instructed, they extended the waiting period by another 4 days without resolving the issue. Despite providing the UTR number and payment proof, I have still not received my money or a proper explanation.

I believe I have waited long enough and the operator has failed to resolve my complaint within a reasonable time. I kindly request that AskGamblers assist in resolving this matter and help ensure that my deposit is either credited to my account or refunded.

I have attached all relevant evidence, including the payment proof, UTR details, and screenshots of my conversations with customer support.

72h left

₹3,260

Withdrawal not received to my bank account

I have been playing in your website since 3 years and today i got a problem i have made 10,000 18 July 2026, 01:30 and my ticket id was #118016671.my parimatch id was 855377991 and here I am submitting the withdrawal photo and my bank statement from 18/07/2026 to 21/07/2026 i am providing all documents. I request to ask gamblers and parimatch team solve my issue as soon as possible. I am providing the bank statement

Resolved

₹10,000

Withdrawal issue pending

Hii sirI didn't receive my withdrawal.

Sir I want to you solve my problem or give me my withdrawal amount.

I don't face any problem in past but now I face this.

My player id is = 899625925

Withdrawal amount is 7000 and 4000.

Sir please solve my problem.

Resolved

₹11,000

Parimatch 50000 INR Withdrawal Pending 9 Months

Player ID: 293938605

Ticket ID: #43039476

Registered Name: < username removed >

Disputed Amount: 50,000 INR

My withdrawal request of 50,000 INR has been stuck as pending with Parimatch for 9 months (Ticket ID #43039476).

I have completed full KYC verification and provided official bank statements showing that these funds were never credited to my bank account. Support agents in live chat acknowledged that the money is stuck in their payment gateway system, but they refuse to manually cancel or reconcile the transaction.

I request Parimatch to resolve this issue by either completing the 50,000 INR bank transfer or crediting the funds back to my gaming account balance immediately.

Resolved

₹50,000

Deposit of 7000 INR Not Credited to My Parimatch Account

I deposited ₹7,000 into my Parimatch account on 20 July 2026 via UPI, but the amount has not been credited despite the payment being successful.

Transaction Details:

Amount: ₹7,000
UPI Reference Number: 310779843226
Payment Status: Successful

I contacted both my VIP Manager and Parimatch Live Chat multiple times, but received only robotic responses. No meaningful update was provided, no ticket was escalated, and I was never given a support ticket ID.

I request AskGamblers to help resolve this issue by ensuring Parimatch either credits the ₹7,000 to my account or issues a full refund. The payment confirmation screenshot is attached as evidence.

Resolved

₹7,000

Deposit amount not credited more than 5 days

Dear ASKGamblers Support Team,

I am writing to raise a complaint regarding a deposit that has not yet been credited to my gaming account.

I successfully completed the payment, and the amount has been debited from my bank/payment account. However, the deposit has still not been reflected in my account balance.

Deposit Details:

- Deposit Amount: [2000]

- Date & Time: [15th July 2026 8:30 am]

- Transaction ID/Reference Number: [972274120968]

- Payment Method: [UPI]

I have already waited for a reasonable amount of time, but the funds have not been credited. I kindly request that you investigate this issue and assist in resolving it as soon as possible.

I have attached the payment proof and transaction details for your reference. Please let me know if you require any additional information.

Thank you for your prompt attention to this matter. I look forward to your response and a quick resolution.

Sincerely,

< personal information removed >

Parimatch account details

ID 380693880

< full name removed >

Resolved

₹2,000

Deposit amount of 499 not credited

I have deposited 499 rs in my parimatch account. But they were not credited to my balance despite the transaction being successful, and me providing proofs and, raising a ticket, and contacting their support team.

Username: < username removed >

Account ID: 539054449

Utr number: 619883264158

Date: 17/07/2026

Time: 10:49 am

Resolved

₹499

Deposit of 1500 has not been credited since more than a month

I deposited 1500 INR on 31st May in PariMatch through the UPI QR method, but they have not added that money to my ID. It's been more than1½ month, but still there is no response from them. I've tried to reach customer care also, but there is no response from them. I'm sharing Bank statements & screenshots here; please check and get it solved asap.

Transaction date & time: 31st may 2026 at 11:33am

Deposit amount: 1500

Payment made through: CRED app

76h left

₹11,500