Complaint #701 Parimatch Casino

Missing UPI Deposits Not Credited to Betting Account or Refunded to Bank

By LUCIDITY

1 month ago

I am submitting this complaint against Parimatch regarding two successful UPI deposits that have neither been credited to my casino/sportsbook balance nor returned to my bank account. Despite providing indisputable financial proof, the customer support team has failed to offer a proper resolution.On May 30, 2026, and June 3, 2026, I initiated two separate deposit transactions via UPI. Both transactions were successfully debited from my bank accounts, but my Parimatch account balance remains unchanged. Transaction Details:Transaction 1:Amount: ₹4,999.32 Date & Time: 30 May 2026, 12:44 AM Paid To: Qaafiz Tariq (UPI ID: jkbmerc00792859@jkb) UPI Reference No (RRN): 307056649621 Bank Account: Kotak Mahindra Bank (A/C ending in 3698) Evidence Attached: Please see the official bank statement file "WhatsApp Image 2026-06-04 at 06.31.21.jpeg" (showing the clear debit under line item #6) and the corresponding digital receipt. Transaction 2:Amount: ₹1,500.00 Date & Time: 03 Jun 2026, 2:44 am Paid To: Mr Manikandan (UPI ID: manikandan140@ptyes) UPI Transaction ID: 615489531152 Google Transaction ID: CICAgNiJiKioNw Bank Account: Saraswat Bank Evidence Attached: Please see the payment confirmation screenshot file "proof5000 and proof1500". The Issue:I have reached out to Parimatch customer support multiple times and shared my official bank statements showing that these funds successfully left my accounts. However, I continue to receive repetitive, automated, or unhelpful responses. It has been several days, and the casino has neither located my funds to credit them to my profile nor initiated a reverse payout to my bank accounts. Since the money has clearly been received by Parimatch's designated payment gateways, I request the AskGamblers team to intervene.Desired Resolution:I want Parimatch to either immediately credit the total missing amount of ₹6,499.32 to my betting account or issue a full refund back to my respective bank accounts.

Disputed Casino Parimatch Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

3 weeks ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Parimatch Casino

• Representative

3 weeks ago

Greetings,

We completely understand your concern regarding the transaction of INR 4,999.32 under Ticket ID 104980637. We acknowledge from the screenshot provided (successful) that the amount was successfully debited from your bank account; however, despite our investigations, the funds were not successfully credited to your betting account.

Our expert team has carefully reviewed the documents and bank statement you provided and conducted a thorough follow-up on the transaction. Based on their findings, there is no record of the funds being received on your betting account.

We would also like to clarify the 3-business-day timeframe that was previously communicated to you. This timeframe refers to the period during which the payment providers attempt to reverse the funds back to the source account when a deposit fails. It should not be interpreted as confirmation that the funds were credited to your betting account.

To ensure all possibilities were explored, we escalated the matter to our billing team for an additional review alongside the documents you submitted. Following their investigation, they confirmed that the funds did not reach your betting account.

As the transaction originated from your bank account and the funds were not received on our platform, we kindly recommend contacting your bank directly for further assistance in tracing the payment. Your bank will be in the best position to investigate the whereabouts of the funds and advise you on the next steps.

We sincerely regret the inconvenience this situation has caused and appreciate your patience throughout the investigation. Please be assured that we remain available should you require any further clarification from our side.

LUCIDITY

3 weeks ago

Dear AskGamblers Team and Parimatch Support,

I am writing to strongly disagree with Parimatch's claim that they are "unable to trace or confirm" my ₹5,000 deposit from 30 May 2026. The platform's internal support agents have already tracked, verified, and given completely conflicting statements regarding this exact transaction.

I have attached the clear evidence below to prove this:

Successful Payment Receipt: I paid ₹4,999.32 (rounded to ₹5,000 on the app) via Paytm UPI from my Kotak Mahindra Bank account on 30 May 2026 at 12:44 AM. (Ref No: 307056649621).

Parimatch System Status: My transaction panel on Parimatch shows the ₹5,000 deposit at 00:43 on 30 May 2026 marked as "Declined", despite the funds leaving my bank.

Official Confirmation from Parimatch Agent 'Khalid': When I contacted support, agent Khalid explicitly stated in writing: "your deposit made on 30 May 2026 at 00:43:42 has been successfully approved and credited to your account." However, these funds were never actually made available to me.

Contradicting Statement from Agent 'Hellen': Later, support changed their narrative, stating the deposit failed on 31-MAY and promised it would be returned to my bank account within 3 business days.

It has now been well over 3 business days, and the funds have neither been credited to my betting balance nor returned to my bank account.

Parimatch cannot claim they have "no record" of this transaction when their own support team verified the exact timestamp (30 May 2026 at 00:43:42) and gave me conflicting assurances that it was approved, then failed, then refunded.

Since the money is gone from my bank account, and Parimatch's billing team and customer support are clearly out of sync, I request the AskGamblers team to keep this complaint open until Parimatch manually tracks down this transaction using their agent chat logs and successfully credits or returns my funds.

Thank you.

AskGamblers

• Support Team

3 weeks ago

Dear @LUCIDITY,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino Complaint Stats

Resolved 209 / 284

Avg. Amount $2,687

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Deposit not received customer support not responding

I made a deposit on 2 july which should credited my maximum 1 hour but still not credit why should customer wait for 24 hours and more , I urgently need then why so much wait.

Customer support is saying we have technical error and unable to provide any support. I deposited amount 49233 but not received, please help me I am sharing the date and time.

Please help me on priority and urgently.

My betting id : < sent to the casino >

91h left

₹49,233

Deposit of 3000inr neither deposited not refunded yet in parimatch

Hello,
Account id 155639593

I am submitting this complaint regarding a failed deposit of INR 3,000.
Deposit date 27 june 2026
The amount was successfully debited from my bank account through SuperMoney UPI, but the deposit is marked as "Failed" in my Parimatch account.

I contacted the operator and a support ticket was created. They informed me that the funds would be credited within 3 business days. However, that timeframe has now passed, and I have still not received the deposit or a refund.

I have the UTR, bank transaction proof, and the failed deposit details, and I am ready to provide them if required.

I kindly request your assistance in resolving this issue.

Thank you.

92h left

₹3,000

Account blocked without giving withdrawal

I deposited ₹25,000 into my Parimatch account on 30 June 2026. After playing a few games, my balance increased to ₹45,000. When I attempted to withdraw my winnings, my account was suddenly blocked without any prior notice or explanation.

I have not engaged in any illegal activity, fraud, or violated any of Parimatch's terms and conditions. My KYC has already been completed, and the deposit was made from my own account using the registered payment method.

I request that you investigate this matter, unblock my account, and process my withdrawal as soon as possible. I have attached all relevant payment screenshots and proof for your verification.

95h left

₹45,000

Unreasonable additional verification delay

Unreasonable KYC Verification Delay

Player ID: < sent to the casino >

I am a loyal Parimatch customer and have trusted this platform for many years. I am extremely disappointed with the way my account verification has been handled.

I submitted all the required documents for the additional KYC verification and have fully cooperated with every request. However, it has now been 15 days, and my verification is still pending without any meaningful update or a definite timeframe.

An amount of approximately ₹6,00,000 (6 lakhs) is currently inaccessible because my account remains under verification. I have contacted customer support numerous times, but I continue to receive the same generic responses instead of a proper resolution.

This prolonged delay has caused me significant financial stress and has seriously affected my trust in Parimatch. I respectfully request that my verification be completed immediately or that I receive a clear explanation for the delay. If any additional documents are required, I am ready to provide them without delay.

I sincerely request that this matter be investigated and resolved as soon as possible so that I can regain access to my funds.

Thank you.

88h left

₹600,000

Withdrawal issue please check

Hii sir my name is keshav and my Parimatch id = 448973095

Sir I not received my withdrawals please check and solve my problem amount is 20400 and 5000 at the same time and same date.

Now 10 days passed and I not received my withdrawal when payment timeframe passed and I created a ticket on my issue and my problem still not solved. Customer service created the ticket on my withdrawal delay and they assure me that I receive my withdrawal without any further delay because our team is working on the issue.

Dear parimatch please check what issue is going on and solve the issue.

93h left

₹25,400

Deposit not reflected to playing account

I tried deposit to my playing account on parimatch platform on 29-may-2026 around 6:10pm. Money was not reflected into playing but transaction was successful from our end. We tried reaching out to support team multiple times no proper response was received, they kept on saying that money will be reflected back to our bank account but not yet received. I have attached all the required documents please do the needful hoping for the best

Userid - < sent to the casino >

Username - < sent to the casino >

Resolved

₹2,000

Denial of Compensation for Withdrawal and Deposit

I am requesting your help in resolving a serious issue with Parimatch regarding my withdrawal, failed deposits, and the denial of compensation.

I am a VIP customer of Parimatch, but my case has been handled in a very disappointing and unprofessional manner.

My withdrawal was marked as "Successful" by Parimatch, but the amount was never credited to my bank account and I made a deposit transaction of ₹9,000, but the amount was not credited to my betting account. I raised support tickets for both failed deposit and failed withdrawl.

After several days and repeated follow-ups, my VIP Manager confirmed that both tickets were accepted for compensation and said the amount would be credited within one week. After waiting for about a week, I was asked to complete an additional Risk Verification process, and I submitted all the required documents.

After waiting another 15 days, I was informed that both tickets had been closed and compensation was denied. The only reason given was:

"As your account has been compromised and is at risk."

24h left

₹29,000

Access temporarily restricted

I am having funds of 6600 in my parimatch account and suddenly I am unable to signin to the site as getting access temporarily restricted whenever I tried to login. acc id is < sent to the casino > kindly help me on this as I unable to login to the website and also I am having balance in it. I am asking askgamblets help on this to sort it out as there is no option to contact parimatch directly without signing in.

Resolved

₹6,600

Withdrawal marked successful but not credited to my bank account

Missing Withdrawal Dispute – Account ID: 222037837

Dear Parimatch Support Team,

I am writing to formally dispute a missing withdrawal that has failed to be credited to my bank account, despite your platform marking it as "successfully processed."

While your standard timeframe for withdrawals is 1 business day, it has now been 7 business days, and the funds have still not reached my account. I have thoroughly checked my updated bank statement, and there is no trace of this transaction.

As noted in my previous chat, your support representative, Donatha, explicitly admitted that the formal payment receipt was unavailable from your finance department at that time. My bank cannot track or locate any incoming funds without proper verification.

If your team maintains that this withdrawal has been successfully processed, do not simply send me a text UTR number. I strictly require you to share the official, downloadable payment receipt that clearly shows:

1. The UTR (Unique Transaction Reference) number

2. The exact date and time the transfer was finalized by your bank

3. The destination bank account details used for the transfer

4. Clear proof of a successful, settled transaction to my specific account

Please do not close this ticket with a generic automated response. If your finance department still cannot produce this official receipt, it is highly likely the transaction failed on your payment gateway's end. I request your team to investigate this issue immediately, trace the funds, and either provide the complete receipt or reverse the money back into my Parimatch wallet without further delay.

Resolved

₹2,000

Deposit not credited multiple times

Multiple Deposits Not Reflecting - Ticket ID: #112153829 & Ticket ID: #108314286 - User ID: 809560818

I am writing to express my extreme disappointment regarding multiple failed deposits on your platform. Despite the funds being successfully debited from my bank account, they have not been credited to my user wallet. I have open support tickets for both transactions, and I demand an immediate resolution.

Please find the details of both pending transactions below:

1. Current Pending Transaction Details (As per Ticket #112153829):

Deposited Amount: ₹10,159.99 INR

Transaction Date & Time: June 26, 2026, at 08:07 PM IST

Bank Transaction Reference (UTR): 931839651399

Payment Method: UPI - Scan To Pay (via PhonePe)

Beneficiary Account Name: ABUL HUSSAIN (UPI ID: boim-502535932315@boi)

2. Previous Pending Transaction Details (As per Ticket #108314286):

Deposited Amount: ₹50,000.00 INR

Transaction Date & Time: June 13, 2026, at 12:54 AM IST

Bank Transaction Reference (UTR): 011794293379

Beneficiary Account Name: SHOKIN ALI (UPI ID: gpay-1220172503431@okbizaxis)

Issue Summary:

For the current ticket (#112153829), the transaction shows "In processing" on your website. Furthermore, my previous transaction of ₹50,000 under Ticket ID: #108314286 has been unjustly marked as "In progress" for over a week by operator Luna without any concrete credit or resolution.

This brings the total amount captured by your payment network to ₹60,159.99 INR. Both 12-digit UTR numbers (931839651399 and 011794293379) legally validate that the funds have cleared from my bank and reached your system gateways.

I request your finance and compliance teams to coordinate internally, clear both holds manually, and credit the total amount to my Parimatch User ID: 809560818, or initiate a full reversal back to my source bank account immediately.

I have attached screenshots of both successful bank debits and active tickets for your verification.

Regards,

Mobile: <removed>

93h left

₹60,160