Complaint #136 Parimatch Casino

Have been requesting account closure

By mak070707

4 years ago

Hi, I have been continuously mailing parimatch to close my account and I submitted all my documents which they asked. I also made my balance zero which they asked but they kept stalling me.

I mailed them again and again, at least thrice but they did not block my account and as like it always happens.

I lost enormous amount last night, I’m so gutted that after repeated requests they would not block me even after I submitted all the documents. I want my loss back of last night, it’s unethical.. Blocking my account now is of no purpose as one transaction of 15000 rs out of the many which I did last night is already in dispute as it’s been debited from my end but not credited.

I would want my loss back of last night..

Disputed Casino Parimatch Casino

Reason Double charge/Refund

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following a review of valid information and proof presented by Parimatch Casino management, the AskGamblers Complaint Team hereby confirms that the issue, subject to this dispute, has already been raised with and ruled by the relevant regulatory body.

Based on the abovementioned information and taking into account the AGCCS policy of compliance with the decisions taken by the official regulatory bodies and/or ADR entities, the AskGamblers Complaint Team has no other option but to close the case as resolved in operator's favour.

AskGamblers

• Support Team

4 years ago

Dear all,

We regret to inform you that, despite the AskGamblers Complaint Team request to refund the player all deposits made after multiple account blockage requests, Parimatch Casino management decided to stick to their initial decision.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity.

Parimatch Casino

• Representative

4 years ago

Hello!
Dear customer, we're talking about your request #09014668. There was just one reply from you and two from our operator 1 month ago. The operator didn't text that your account will not be blocked. He just asked for the additional info that you've already provided. Maybe the operator didn't see the photo of the document, maybe he mixed different emails in his head due to a lot of requests and replied to you wrongly. Let's be honest, it wasn't a big deal for you to text something like that one more time "PLEASE, check the original email, I've provided everything you need" or just forward the same first email if you really wished to block the account, it keeps like 1 minute of your time. The operator could realize his mistake and approve your request. But you didn't reply and continued playing for about a month. If you play then you wish to play, which seems logical. And only now you're deciding to block the account again and asking us for the whole month's cashback. Look, we're really sorry about the operator's mistake, but it seems like simple bonus hunting. If you really want to stop playing and block the account, then you don't need any bonuses from us because it's forcing you to play more and more. And if you want just to continue playing, then you actually don't need this cashback as compensation because you've been playing as you want all this time and that was what you want.

Dear AskGamlers, we can ask the special department for a personal bonus for this player as an apology, it could be some free spins. But does he really need a bonus if he wants to stop playing? It seems ridiculous. Also, we will not credit a full month's cashback as compensation.

mak070707

4 years ago

Dear askgamblers team ,
To my defence lastly I would like to mention with due respect to parimatch team .
In the first reply to this thread you accept that I gave you all the needful data to block my account and then later on the thread you mentioned that the error was due to an employee of the company and he has been sanctioned so how am I responsible for all this .
I request you to review your decision as I have been long associated with you and I request askgamblers team to do the needful.
Thank you
Sachin

Parimatch Casino Complaint Stats

Resolved 197 / 273

Avg. Amount $2,835

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaints

See all complaints for this casino

Withdrawal marked as completed but not received

A withdrawal of ₹50,000 made on 27 May 2026 at 09:47 AM is marked as "Completed" in my Parimatch account, but the amount has still not been credited to my bank account.

I have contacted customer support multiple times regarding this issue. Initially, I was asked to wait, and later I was informed that the withdrawal had been successfully processed. However, the funds have not been received even after more than 15 days.

Attached are: • Screenshot of the withdrawal showing "Completed" status • Bank statement confirming that no credit of ₹50,000 has been received

I request an immediate investigation and resolution of this matter. Please either credit the amount to my bank account or provide a valid UTR/reference number that can be verified with the bank.

Betting ID: 697266627

Resolved

₹50,000

Deposit not added to my account

My deposit of 16,800 INR is missing, and support is ignoring me. I have the UTR transaction ID and bank receipt proving the funds left my account and also I have shared all the details with parimatch support and they have raised a support ticket but it never assigned by anyone ticket id #107980985 kindly help in resolving this please

24h left

₹16,800

Deposit of 5000 is not credited to account

I have made a deposit of 5000 and the money has not been credited to my account. I tried to get in touch with live agent of parimatch but there was no option to do so and I submitted a ticket which is still in submitted status and not been picked up for review. I am attaching the payment screenshot for reference. Please help me with this issue. My gaming id is 171814372

60h left

₹5,000

50000 INR withdrawals not received

Player ID is 448973095

In Parimatch, I created a withdrawal ticket on my own. Because customer service sent repeated answers, I created 2 tickets for my withdrawal issues.

Withdrawal amounts are 30000,20400.

They haven't given my withdrawal amounts in my SBI bank account yet.

At the beginning, I think they were facing some issues, but after some time, when I did not receive the withdrawal, I created tickets.

I mentioned my player ID above.

Please check what the issue is going on.

33h left

₹50,400

Additional verification delay

Hey

So, parimatch blocked my account 11 days ago citing the reason that I need to complete the additional verification. So I sent them all the documents they asked for by email and in return I got the reply that their technical team has accepted the verification request and they need to follow up with the payment provider security check. It has been 9 days since but still my account is not unblocked nor am I able to access my funds. Whenever I speak to support, I keep getting the same bot response that we’re still reviewing this. I am attaching the screenshots of the mail below and the details of my account. The account ID is 300844647

23h left

₹6,153

Parimatch has Account restricted and funds withheld despite officially accepted KYC

Parimatch — Account restricted and funds withheld despite officially accepted KYC

Ticket number : 103572345

Hello AskGamblers Team,
I am filing a formal complaint against Parimatch regarding an unresolved account restriction and the withholding of my funds.
My account was placed under review for a standard Know Your Customer (KYC) verification check. I submitted all requested documents, and during a live chat interaction with a support agent named Saimon, I was explicitly informed that my request has been accepted by the Verification department

However, despite my internal verification being fully cleared, Parimatch has kept my account restricted. When I questioned why the transaction was still delayed if my KYC was complete, the agent provided a templated response stating that they are "following up with the payment provider" to credit the funds
Because my identity has been verified and approved by Parimatch's own compliance team, they no longer have any contractual or regulatory grounds to restrict my account or delay my funds. Furthermore, they have failed to provide a Transaction Reference Number (RRN) to prove the money has actually been released to the payment gateway.
Desired Outcome:
I request that AskGamblers mediate this issue so that Parimatch immediately lifts the restrictions on my account

79h left

₹10,001

Deposit miasing

My deposit of ₹7,499.87 is still missing from my Parimatch account. My Parimatch User ID is 728246048. The payment was successfully completed on 02 June 2026 at 01:15 AM, and the amount was deducted from my bank account. The UPI Reference Number is 307240802366. However, the funds have not been credited to my Parimatch balance. I have already provided payment proof and transaction details to Parimatch support, but the issue remains unresolved. I kindly request AskGamblers to investigate this matter and help me receive my missing deposit as soon as possible.

Resolved

₹7,500

Withdrawal not received and customer service not helpful

Hi, my name is < first name removed > I am using this platform for a long time. Recently, I faced a withdrawal issue in my account.

Ticket id linked to my withdrawals

#106631751.

#106633658

#106634271

I make withdrawals but I have not received in my Bank account and customer service creates tickets on my behalf for solution, but they haven't solved my issue yet.

I am expecting that they will solve my problem very fast.

Parimatch is a big and genuine platform but they do this I am not expecting this.

Although withdrawals are marked as successful in my transaction history, the requested withdrawal amounts of ₹9250 and ₹8900 and 6250 have still not been received in my bank account.

Unresolved

₹24,400

Player id 412063968 Account blocked and withdrawal of 24000 after 4 years of loyal service

player id 412063968

Account blocked and withdrawal of ₹24,000 pending after 4 years of loyal service. Complaint Text: Hello, AskGamblers Team, I am writing to file a formal complaint against Parimatch. I have been a loyal and verified user of this sportsbook for the past 4 years without any major issues. In March 2026, I deposited ₹20,000 into my Parimatch account. I played responsibly and won an additional ₹4,000, bringing my total balance to ₹24,000. However, when I placed a withdrawal request for my funds, Parimatch blocked my withdrawal and restricted my account access. I have not violated any terms and conditions, and my identity has been verified on this platform for years. Holding my deposited money and legitimate winnings without a valid reason is unfair. I request the AskGamblers team to look into this matter and help me get my account unblocked so I can withdraw my rightful amount of ₹24,000. Thank you.

71h left

₹24,000

Withdrawal not received multiple follow up with customer service

Ticket id 100705651, 100705760, and 100707227

I made withdrawal request but I have not received my withdrawal amount yet. Customer service tells me that we are waiting for a reply from the billing department. Now, many months have passed but I have not received my withdrawal amount.

Parimatch please give me my withdrawal amount. Don't do this with me. I am playing on your platform from long time.

Total amount is 30k. Please solve my problem or give me my amount.

I think they don't solve my problem if they want to solve my problem they should solve it in timely manner but they don't give me my withdrawal amount. They are doing fraud with players.

Askgamblers please give me my amount. I am attaching proof of conversation with customer service.

Resolved

₹30,000