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Parimatch Casino - Blocked my account and confiscated funds without any justification

RESOLVED

Complaint Info

Disputed casino

Parimatch Casino
alexTY1 Belarus
Posted on May 20, 2020

Good afternoon. I disagree with the casino 's decision to block my account and confiscate funds.

Support has indicated a several reasons of blocking of my account. I ask casino to provide a specific reason, and ask to provide evidence of a violation of the rules. I 'm sure the casino doesn 't have that evidence because I didn 't break any of their rules. Casino has no right to block an account and money without explanation. According to international law, the consumer of services must be informed about the progress of the service performed, about the reasons of blocking too. I believe that the casino is not entitled to hold my winnings all the more my bets. What they do is illegal retention, fraud and crime. A waiver of payments is a waiver of obligations under an agreement.

AskGamblers
Posted on May 20, 2020

Dear @alexTY1,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on May 21, 2020

Dear Alexty1,

On Nov 2019 Parimatch casino got a notification from one of our game providers regarding your account. They tracked suspicious activity and provided us with the security assessment report.

According to that report we decided to ban your account cause our main goal's to ensure fair play and your actions affected other players.

The main conclusion of the security assessment report can be shared with Ask Gamblers, but unfortunately we can't display it in public due to confidentiality issues, moreover, that would help high-risk players to improve their unfair strategies.

Thank you.

Parimatch Casino Team

AskGamblers
Posted on May 21, 2020

Dear Parimatch Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Posted on May 25, 2020

Dear Askgamblers complaint team,

We've emailed you the complaint report from our gaming provider to suppor­­t@­a­s­kg­­amb­­le­r­s.com.
Hopefully, it will help to clarify the situation.

Thank you.

AskGamblers
Posted on May 29, 2020

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Parimatch Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

AskGamblers
Posted on June 2, 2020

Dear Parimatch Casino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing a detailed explanation on the matter, including but not limited to clarifying all the relevant reasons that led to the occurrence of the issue, the actions taken by your management and quoting of all the relevant terms that were breached by the complainant.

Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on June 8, 2020

Dear all,

This complaint has been reopened as per Parimatch Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

alexTY1 Belarus
Posted on June 9, 2020

Hello. The Casino cannot provide evidence and confirm position. Obviously, my guilt is not here. I think that in this case the complaint cannot be unresolved. You should grant my complaint and ask the casino to return my funds.

Posted on June 11, 2020

Dear all,

According to paragraph 79th of the Terms and Conditions, the betting company has suspended operations and payouts for < player's ID removed > gaming account during the verification of gaming activity. As a result of the game activity check, the experts from our gaming provider have identified the player's actions as fraudulent, they found the signs of "wonging" and recommended to ban this particular player. Parimatch Casino provided Askgamblers support team with a detailed report from the game provider.

I hope that this information will help to solve this issue.

Thank you.

AskGamblers
Posted on June 11, 2020

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Parimatch Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Parimatch Casino Complaints

  • 85 of 160 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 4,365 USD avg amount

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