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Rejecting withdrawal without saying why


Hello Dear Sirs I want to make complaint for https:­//w­ww.p­ar­asi­no1­8.com I have account on https:­//w­ww.p­ar­asi­no1­8.com, name is Max111. Account is fully verified. Email is < email removed >. I booked withdraws several times, but it was rolleded back: http:/­/pr­nts­cr.c­om­/k55geu Also they dont answer on my requests: https:­//p­rnt.sc­/k55duu http:/­/pr­nts­cr.c­om­/kfeae2 They simpy closed all my request without answer. Now from 01.08.2018 i cant event nter in my account: http:/­/pr­nts­cr.c­om­/kfeay3 Also i cant reset password: http:/­/pr­nts­cr.c­om­/kfebeu Please help me, my balance is 270 USD. If you need any other information please inform me. Thank you

Disputed Casino Parasino Casino
Amount $270

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Parasino Casino Complaint Stats

Resolved 4 / 16
Avg. Amount $1,611
Avg. Complaint Duration 7 days
Avg. Response Time 4 days

Parasino Casino Complaints

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Payment Sits as "Pending" Long after agreed period
Given me awful advice and lied to me. Only afterwards did I see on this website they did this to others before me and it's still un-resolved. I had £530 to withdraw. They told me to open a UKash account, withdraw to there and go to a cashpoint and get the money. I did this in good faith and UKash told me that as they'd been paid in Euros I couldn't use their cash withdrawal facility. I made it very clear to Parasino on the Live Chat I'm in the United Kingdom and was this an option and they said yes. I called them and this was told to me over the phone. I then spoke to Parasino who insisted UKash were "lying" and I could use their currency converter feature. They simply insisted UKash were wrong about thier own product! Anyway I then had to re-deposit the money back into my Pasrasino account via UKash deposits, and do a bank transfer. This will take 24 hours maximum to leave my betting account, and after that is with me in say 5/7 days. Bit of a pain but hey ho.. It's still sitting there as a "pending" withdrawal in my account on Parasino and nobody responds to me on the Live Chat and they have no phone number. It has been there for 5 days and counting now, despite me being told before I withdrew it that it would be sent within 24 hours maximum. This is also the time-scale stated elsewhere. What to do to get my money back and then never use them again? The standard of the English language used on the Live Chat is laughable (it has actual made me laugh out-loud at my work desk at times) and they are very unhelpful and somewhat un-intelligent. How do I get my money back now I'm at this point?
Status solved Resolved
£530