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Parasino Casino - Not allowing to set gambling limit on account

REJECTED
Complaint Info
Disputed casino Parasino Casino
Reason Casino terms violation
Inactive user
Posted on November 16, 2016

The following from Parasino casino FAQ:

"Is there a way for me to set daily, weekly and monthly deposit limits?
You are able to set Daily, Weekly or Monthly Deposit Limits. These can be set within your ‘My Account’ sub section ’Responsible Gaming-Deposit limit’. Limits can be amended at anytime in the same section."

What is says when trying to set limit on my account:

"You have not activated gambling limit. Please contact online support to assist activation."


What happens when you try to contact live person;

"Please come back in 30 minutes, we will have people who can do that for you then."

Can't you just tell them to allow me to set limit on my account?

"I can leave them a note"

What happens when you try to contact live person regarding this issue for the next 3days:

Total silence, can't reach anyone via live chat nor email.

Also the note the live person promised to leave must have got lost since I'm still unable to set limit.

This is clearly a scam. I have 400 euros on my balance atm and starting to think that I will never see that money.

This can't be right, Why is this casino not blacklisted already? There are several similar reviews and complains on this same page.

No

AskGamblers
Posted on November 19, 2016

Dear @Noart,

Please let us know if there's some update on your issue.

Inactive user
Posted on November 19, 2016

They do not allow to set gambling limits, my bad. Please close this complain

AskGamblers
Posted on November 23, 2016

Dear @noart,

Can you please elaborate and explain to AskGamblers Complaints Team how you consider your dispute now resolved? Thank you in advance.

Inactive user
Posted on November 24, 2016

.....They do not have option to set gambling limits. They only allow to set deposit and withdraw limits. I was wrong. Please close this complain!

AskGamblers
Posted on November 24, 2016

Based on player's last post it is obvious that player didn't understood casino's responsible gambling policy. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is not valid.

Parasino Casino Complaints

  • 4 of 16 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 1,611 USD avg amount

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