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Optibet Casino - Missing jackpot winnings

RESOLVED

Complaint Info

Disputed casino

Optibet Casino

Reason

Missing Funds

Amount

€ 925.36

Posted on March 22, 2022

Hi,

On February 20th, I was playing a game called Thunderstruck and hit the progressive daily jackpot of 925,36€ but the money was never added to my account balance. Then I contacted Optibet’s customer service and their message was to be patient while they investigate the issue.

It's been over a month and still no payment or update/response.

Your assistance is greatly appreciated, thank you in advance!

Posted on March 25, 2022

This has been successfully resolved. Thank you!

AskGamblers
Posted on March 25, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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