What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Optibet Casino - Gave 100 free spins by mistake and declined 80 euro withdrawal!

RESOLVED
Complaint Info
Disputed casino Optibet Casino
Reason Declined payment
Posted on January 3, 2017

Hi, I have problem with this casino. I have received 100 free spins for game starburst Yesterday,I have won 14.33 from Them. After I will make wager and I made withdraw request 80 euro. After 24 hours They said me via Live chat, so Free spins It was in error at my account and I can't payout any money ......Please help me.

Posted on January 7, 2017

Hi Jacek,

Thank you for your message.

You were sent an email explaining this on 2nd January. As you were explained by Optibet Live Chat, these free spins were credited to your account in error and as per our terms and conditions we reserve the right to cancel any incorrect bonuses and associated winnings.

Best regards,
Optibet Team

AskGamblers
Posted on January 11, 2017

Dear @jacek.kurzak.5,

Are you satisfied with casino's response? Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will close this case accordingly.

Thank you for your cooperation.

AskGamblers
Posted on January 14, 2017

After a careful analysis of all the details and evidence which AskGamblers Complaints Team received from both player and casino management, we could confirm the fact that player claimed a bonus code /OPTI2/ and received free spins without actually qualifying for that bonus code and fulfilling the requirement of making a 20 euro deposit prior claiming the bonus. Instead player got the free spins without making any deposit due to human error made from a member of the Optibet Casino team.

As soon as the casino management found out the error they acted as per their terms and conditions and refused to pay any winnings accumulated while playing with balance derived from free spins credited by mistake.

Based on all the above mentioned, AskGamblers Complaints Team consider the case as resolved and it is being officially closed now. In case of disagreement with our decision player is free to look for further assistance on the matter from Optibet's regulatory body.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy