Delayed payment 9400 EUR
I am submitting this message as a formal complaint regarding the handling of my account and withdrawal requests on your platform.
I deposited a total of €4,000 on 22 November 2025 and started betting on your website. As a result of successful betting, my account balance increased to €9,400.
I have attempted to withdraw my funds multiple times:
A withdrawal request made on 22 November was rejected
Multiple withdrawal requests made between 26 December and 6 January have all been rejected
To date, not a single withdrawal has been approved or paid.
The stated reason for rejecting my withdrawals has been an ongoing and fragmented request for additional verification documents, which are requested one at a time. I have provided all requested documents promptly; however, they have repeatedly been rejected without valid or consistent justification.
Examples include:
A bank statement is being rejected as proof of address, despite this document being accepted by other licensed gambling operators
I was asked to provide a 3-month bank statement, but when I submitted it in multiple files, it was rejected because it was not “continuous,” even though this requirement was never communicated in advance
This process appears to be a deliberate delay tactic. I have spent an excessive amount of time complying with repeated and changing document requirements, despite having fulfilled all reasonable KYC and verification obligations.
My demand is as follows:
Immediate payment of my full balance (€9,400)
A written explanation detailing the specific reasons for the rejection of my previous withdrawal requests
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