Ag Awards

Onbling Casino - Can't have my winnings

Complaint Info
Disputed casino Onbling Casino
Reason Declined payment
burnnn United Kingdom Message
Posted on October 30, 2014

worst casino ever they have sent me about 4 bonus codes to use fee money they have let me use them all i won on the last one then i have to i factsback form with all my id then 3 weeks after this they say i cant have the winnings as i have used more than one free bonus code then why send me them and let me use them now i have just waited 10 days for with drawl then tell me i cant have it now there telling me another 10 days for my deposit to return close my account and no emails to tell me what they are doing as your not allowed to speak to the department that are dealing with it i suggest anyone who is reading this to not use there bonus money as they con you i had to play through 1200 of 50 and got it to 100 as 100 is a con to start with no other casino is that high to withdrawl i dont see how this is fair gambling at all ive also read alot bad things about this website on the internet they should be closed down in my opinion customer service i would give zero they dont know nothing

Posted on May 13, 2013

Dear Player:

We're looking into this and will get back to you soon.

Thank you,

The OnBling Team

burnnn United Kingdom Message
Posted on May 14, 2013

no emails no return of my deposit no good

burnnn United Kingdom Message
Posted on May 19, 2013

Transfer to merchant Transaction Amount: 21.00 USD

ID: 539366287574031

Card: --

Description: OnBling 1-866-563-6802

Date: 18-04-2013

Status: Accepted pay me back

Posted on May 21, 2013

Dear Player:

We apologize for the delay. The finance department will be in touch with you shortly regarding reimbursement, which you will receive. Again, we sincerely apologize for the hold-up.


The OnBling Team

Posted on October 30, 2014

This complaint has been reopened upon casino's request.

Posted on October 30, 2014

After examine evidence that we got from the casino, our conclusion is that this player breach Bonus Terms and Conditions No 4. This complaint is resolved.

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