Complaint #5 Odds96 Casino

Withdrawal requests denied and account review is pending since April 21st

By Melb64

1 month ago

Hi team,

My withdrawals have not been processed on the Odds96 Casino platform since 21st April.

Whenever I enquire about this issue, I receive the same information and see that the amount is still on hold.

The customer support team is simply dismissing my concerns and telling me that my account has been under review since 21st April.

Disputed Casino Odds96 Casino

Reason Delayed payment

Amount ₹300000

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Melb64

1 month ago

Hi team,
The security team from odds96 casino has approved to withdraw my funds. However they mentioned that account review is still on going.

Melb64

1 month ago

Hi team,

Thanks for the response. I can make daily withdrawal requests up to 300,000 INR. However, since April 21st, not a single request has been processed. When I asked for a reason, customer support said my account is under review and withdrawals can only be processed once the review is complete. On April 21st, I requested three 100,000 INR withdrawals, all of which were declined. Since then, I’ve been unable to make any withdrawals. On April 22nd, I checked my account status in chat support and received the same template response repeatedly. I’m not getting frustrated with the account status remaining the same for 22 days, but I’m losing confidence and trust. I’ve attached screenshots of the declined withdrawals and account status. Even though I’ve restricted my withdrawals, I can still place bets without restrictions. I’m at a loss as to what’s going on here.

AskGamblers

• Support Team

1 month ago

Dear @Melb64,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.