Complaint #9 Odds96 Casino

Failed to credit my deposit despite receiving all payment proofs

By Mallick Mehrose M.

4 days ago

I am filing this complaint regarding an unresolved deposit issue with Odds96.

My deposit has not been credited to my account despite submitting all the requested payment evidence, including the UTR number, payment video, bank statement, and statement video.

What concerns me most is that, even after providing all these documents, my evidence was labelled as fake without a clear explanation of what was wrong with it. I have cooperated with the support team and submitted everything requested, yet my issue remains unresolved.

I am extremely disappointed with the way this matter has been handled. I believe my payment deserves a proper investigation rather than having all the submitted evidence dismissed without a specific reason.

My Odds96 UID: 9110472518

Resolution Requested:

I request an independent review of my payment and all the evidence submitted. Please verify the transaction and credit the deposit if the payment is confirmed. If any document is considered invalid, I request a specific explanation identifying the issue so I can address it appropriately.

I am willing to cooperate with any reasonable verification process. I hope this complaint will receive a fair review and that the matter will be resolved transparently.

Disputed Casino Odds96 Casino

Reason Amount not credited

Discussion

84 hours left for Odds96 Casino to respond.

AskGamblers

• Support Team

11 hours ago

Dear Odds96 Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Odds96 Casino

• Representative

4 days ago

Dear All,

We can confirm that the transaction in question was never received in our account.

We requested additional documents from the player in order to investigate the case. During the verification process, we identified serious inconsistencies in the evidence provided. Our review indicates that the bank statement was forged and that the video evidence had been edited.

Based on this, we believe the player attempted to mislead both our Customer Support team and us by providing manipulated evidence.

Moreover, during the investigation, our payment partner informed us that one of the player’s previous deposits had also never been received and had been credited by mistake based on documents that were later found to be fraudulent.

For security reasons, and in order not to disclose our verification methods or help a potential fraudster understand exactly how the manipulation was detected, we will not provide the technical details publicly.

We are, however, ready to provide any additional information directly to the AskGamblers team if required.

AskGamblers

• Support Team

4 days ago

Dear @SxmuraiX,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed deposit.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Odds96 Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $1,577

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Odds96 Casino Complaints

See all complaints for this casino

Blocked withdrawal of 300000

User ID: 1659178119

Deposit UTR: 681618858782

Amount stuck: Rs 3,00,000.96

Deposit: 2000 INR on 28 Aug 2026 via PhonePe Wallet UPI 6260604311-4.wallet@phonepe

I deposited 10k and my balance is 5 Lakhs. Casino already approved 2 withdrawals of 1 Lakh each to my Binance account. My 3rd withdrawal of Rs 3,00,000.96 is blocked.

Casino is asking for bank statement with full name for a WALLET payment. I have explained many times: As per RBI PPI Guidelines, PhonePe Wallet statement NEVER contains full name, only mobile number 6260604311.

I have already provided:

- Official PhonePe Wallet Statement PDF (password 6260604311)

- Airtel Payments Bank statement showing wallet top-up

- PhonePe profile screenshot < removed name and phone number >

- QR code UPI ID screenshot

- Aadhaar

My full name < removed name > is already visible in their own payment gateway logs for UTR 681618858782. Casino agents Xamira, Bianca, Quirina keep repeating "We are still waiting for your file" (see chat transcript 23 Sep 2026).

They are demanding a document that does not exist in India for wallet payments. This is unfair practice to hold my winnings. Please help release my funds.

Documents attached.

Resolved

₹300,000

I have deposited an amount of 4500 to odds96 and it is still not credited to wallet

I deposited an amount of 4500 yesterday in odds96 and the money got deducted from my account but not added in Odds96. Below are the details. Please check and credit the amount. Also, I registered with a mobile number, not an email address. Please let me know if you need any information.

User id - 9905266151

Utr - 871292111432

Resolved

₹4,500

Withdrawal requests denied and account review is pending since April 21st

Hi team,

My withdrawals have not been processed on the Odds96 Casino platform since 21st April.

Whenever I enquire about this issue, I receive the same information and see that the amount is still on hold.

The customer support team is simply dismissing my concerns and telling me that my account has been under review since 21st April.

Resolved

₹300,000

My account remains blocked and my ₹16,2000 is stuck

Hello sir,
I am facing an issue with Odds96 Casino. I had ₹16,2000 in my account. Initially, I requested a withdrawal to a family member’s bank account. The casino noticed this and gave me a warning, but they did not take any strict action at the time—they simply rejected the withdrawal.

Later, when I tried to withdraw the money to my own personal bank account, the casino blocked my account completely without giving any clear explanation.

I want to clarify that I did not intentionally break any rules. I had clearly mentioned in my withdrawal attempt that the account belonged to a family member. The casino could have simply rejected it (which they did initially), and I accepted that. However, blocking my account later when I used my own account for withdrawal is unfair and seems excessive.

Now, my account remains blocked and my ₹16,2000 is stuck. I request the team to kindly help me resolve this issue and recover my funds.

Thank you for your support.

Resolved