Complaint #8 Odds96 Casino

Blocked withdrawal of 300000

By Ashishkumar

3 weeks ago

Message on forum

User ID: 1659178119

Deposit UTR: 681618858782

Amount stuck: Rs 3,00,000.96

Deposit: 2000 INR on 28 Aug 2026 via PhonePe Wallet UPI 6260604311-4.wallet@phonepe

I deposited 10k and my balance is 5 Lakhs. Casino already approved 2 withdrawals of 1 Lakh each to my Binance account. My 3rd withdrawal of Rs 3,00,000.96 is blocked.

Casino is asking for bank statement with full name for a WALLET payment. I have explained many times: As per RBI PPI Guidelines, PhonePe Wallet statement NEVER contains full name, only mobile number 6260604311.

I have already provided:

- Official PhonePe Wallet Statement PDF (password 6260604311)

- Airtel Payments Bank statement showing wallet top-up

- PhonePe profile screenshot < removed name and phone number >

- QR code UPI ID screenshot

- Aadhaar

My full name < removed name > is already visible in their own payment gateway logs for UTR 681618858782. Casino agents Xamira, Bianca, Quirina keep repeating "We are still waiting for your file" (see chat transcript 23 Sep 2026).

They are demanding a document that does not exist in India for wallet payments. This is unfair practice to hold my winnings. Please help release my funds.

Documents attached.

Disputed Casino Odds96 Casino

Reason Verification issues

Amount ₹300000

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

2 weeks ago

Dear @Ashishkumar,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Odds96 Casino

• Representative

2 weeks ago

Dear All,

The case has been resolved, and player successfully withdrew his funds on 26/09/2026.

The issue itself was caused by a misunderstanding on our side, and we apologize for that. We’ll also adjust our internal processes based on what we learned from this case.

Thank you for helping us improve.

AskGamblers

• Support Team

2 weeks ago

Dear Odds96 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Odds96 Casino Complaint Stats

Resolved 4 / 4

Avg. Amount $1,577

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Odds96 Casino Complaints

See all complaints for this casino

I have deposited an amount of 4500 to odds96 and it is still not credited to wallet

I deposited an amount of 4500 yesterday in odds96 and the money got deducted from my account but not added in Odds96. Below are the details. Please check and credit the amount. Also, I registered with a mobile number, not an email address. Please let me know if you need any information.

User id - 9905266151

Utr - 871292111432

Resolved

₹4,500

Withdrawal requests denied and account review is pending since April 21st

Hi team,

My withdrawals have not been processed on the Odds96 Casino platform since 21st April.

Whenever I enquire about this issue, I receive the same information and see that the amount is still on hold.

The customer support team is simply dismissing my concerns and telling me that my account has been under review since 21st April.

Resolved

₹300,000

My account remains blocked and my ₹16,2000 is stuck

Hello sir,
I am facing an issue with Odds96 Casino. I had ₹16,2000 in my account. Initially, I requested a withdrawal to a family member’s bank account. The casino noticed this and gave me a warning, but they did not take any strict action at the time—they simply rejected the withdrawal.

Later, when I tried to withdraw the money to my own personal bank account, the casino blocked my account completely without giving any clear explanation.

I want to clarify that I did not intentionally break any rules. I had clearly mentioned in my withdrawal attempt that the account belonged to a family member. The casino could have simply rejected it (which they did initially), and I accepted that. However, blocking my account later when I used my own account for withdrawal is unfair and seems excessive.

Now, my account remains blocked and my ₹16,2000 is stuck. I request the team to kindly help me resolve this issue and recover my funds.

Thank you for your support.

Resolved